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18,026 Help Desk Technician Jobs

Help Desk Technician Salaries

$41,168/year

in Ashburn, VA Learn more about salaries
$24,000 - $27,499
2% of jobs
$27,500 - $30,999
8% of jobs
$34,500 is the 25th percentile. Salaries below this are outliers.
$31,000 - $34,499
13% of jobs
$34,500 - $37,999
16% of jobs
The average salary is $41,168 a year
$38,000 - $41,499
17% of jobs
$41,500 - $44,999
12% of jobs
$46,500 is the 75th percentile. Salaries above this are outliers.
$45,000 - $48,499
10% of jobs
$48,500 - $51,999
8% of jobs
$52,000 - $55,499
4% of jobs
$55,500 - $58,999
2% of jobs
$59,000 - $62,500
2% of jobs

$41,168 Average

$24,000 $62,500
A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.