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Help Desk Administrator Jobs (NOW HIRING)

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The Defense Sector at Leidos has an opening for a Help Desk Administrator to supprot the Simulator Common Architecture Requirements and Standards (SCARS) Program in our Orlando, FL office. This is an ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The Defense Sector at Leidos has an opening for a Help Desk Administrator to supprot the Simulator Common Architecture Requirements and Standards (SCARS) Program in our Orlando, FL office. This is an ...

IPsoft Inc.

Help Desk Administrator

New York, NY · On-site

Company Description About IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards.

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards.

PlanIT Group LLC

Help Desk Administrator

Annapolis, MD · On-site

Company Description PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors * Applicants ...

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Help Desk Administrator information

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$34.5K

$55.9K

$76.5K

How much do help desk administrator jobs pay per year?

As of Sep 11, 2026, the average yearly pay for help desk administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

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Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

Help Desk Administrator

Roseville, MN • On-site

Olsen Thielen & Co., LTD
Accounting Services • 51 - 200 employees
Learn more about Olsen Thielen & Co., LTDexternal

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Help Desk Administrator
Are you passionate about technology and helping people solve problems? Olsen Thielen & Co., Ltd., a progressive and well-established firm with a rich legacy spanning more than 100 years, is looking for a Help Desk Administrator to join our growing IT team. With offices in Roseville and Eden Prairie, Minnesota, we are committed to providing exceptional service to both our clients and employees. At Olsen Thielen, we have built our reputation on our core values of Growth, Respect, Ethics, Accountability, and Teamwork. We believe our employees are our greatest asset and are dedicated to helping them succeed through training, mentorship, and ongoing professional development. This role is an excellent opportunity for someone who is technically curious, enjoys troubleshooting, and is eager to build a long-term career in information technology.
What Awaits You
  • Meaningful Impact: Serve as the first point of contact for technical support and help employees stay productive.
  • Hands-On Learning: Gain experience supporting Windows environments, Microsoft 365 applications, networking, and hardware.
  • Professional Growth: Build your technical skills while working alongside experienced IT professionals.
  • Collaborative Environment: Work with team members across departments and contribute to a culture of service and continuous improvement.
  • Technology Exposure: Support a wide range of devices, systems, and business applications used throughout the firm.

Key Responsibilities
  • Provide first and second-level technical support to end users via phone, email, and in person.
  • Troubleshoot and resolve issues related to Windows 11 devices and Microsoft 365 applications.
  • Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, IP configuration, DNS, and connectivity interruptions.
  • Set up, configure, and maintain user accounts, permissions, and devices.
  • Log, track, prioritize, and resolve support requests through the help desk ticketing system.
  • Escalate complex technical issues to senior IT staff or specialized support teams when appropriate.
  • Assist with employee onboarding and offboarding, including hardware setup and account provisioning.
  • Maintain documentation of common issues, resolutions, and IT procedures.
  • Provide basic hardware support for laptops, desktops, printers, and peripheral devices.
  • Maintain hardware inventory, track technology assets throughout their lifecycle, and coordinate repairs and replacements.

We're Looking For
  • Minimum of an Associate's degree in Computer Science, Information Technology, or a related field OR 2+ years of related experience.
  • Familiarity with Windows 11 operating systems.
  • Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Excel, and Word.
  • Basic understanding of networking fundamentals, including IP addressing, DNS, DHCP, Wi-Fi, and VPN technologies.
  • Strong problem-solving skills and the ability to learn new technologies quickly.
  • Excellent written and verbal communication skills.
  • A customer-focused mindset with patience, professionalism, and a positive attitude.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong organizational skills and attention to detail.
  • A desire to learn, grow, and take on new challenges.
  • Authorization to work in the United States without current or future sponsorship.

Why Olsen Thielen?
At our firm, we're looking for candidates who are fully authorized to work in the U.S. without the need for current or future sponsorship. We appreciate your understanding and look forward to welcoming dedicated professionals to our team!
Olsen Thielen offers a competitive compensation and benefits package designed to reward performance and recognize your value to the firm. The starting salary range for this position is $55,000 to $70,000 based on factors like experience, qualifications, and organizational needs. Compensation also includes a bonus structure and eligibility for a discretionary annual incentive program. Our comprehensive benefits package includes medical, dental, vision, disability, life insurance, paid time off, holidays, 401(k) with employer contributions, profit sharing, and more
Olsen Thielen is an Equal Opportunity Employer

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