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Help Desk Administrator Jobs in Ohio (NOW HIRING)

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

defi AUTO LLC

Client Support Desk Analyst

Columbus, OH · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... with system administrators and key business decision makers supporting defi's Auto Loan ...

Kinettix Inc.

IT Helpdesk Analyst

Lebanon, OH

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support ... Escalate complex issues to Systems Administrators, Network Engineers, or third-party vendors.

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All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Ohio

Help Desk Administrator information

See Ohio salary details

$32.8K

$53.2K

$72.7K

How much do help desk administrator jobs pay per year?

As of Aug 23, 2026, the average yearly pay for help desk administrator in Ohio is $53,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $62,700.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

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What job categories do people searching Help Desk Administrator jobs in Ohio look for?

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Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $53,164 per year, or $25.6 per hour.

Help Desk/Systems Administrator

Oneida Network Infrastructure

Dayton, OH • On-site

$70K - $80K/yr

Full-time

Re-posted 19 days ago

Job description

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)Company: Oneida Network Infrastructure (ONI)Location: Wright-Patterson Air Force Base, OH (On-site)Position Type: Long-term ContractPosition OverviewOneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.Key ResponsibilitiesEfficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.Optimize help desk resources and provide subject matter expertise and best practices to users.Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.Required Qualifications5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.Excellent customer service, communication, and documentation skills.Ability to work on-site in a secure government environment.Preferred QualificationsPrior experience supporting Department of Defense or federal government environments.Knowledge of AFRL or Air Force IT environments and security policies.Experience with endpoint imaging tools and mobile device management (MDM).Security RequirementsMust possess a U.S. Government security clearance.U.S. Citizenship is required in accordance with government contract requirements.Compliance & Equal Opportunity StatementOneida Network Infrastructure (ONI) is an Equal Opportunity Employer . Qualified candidates will be considered without regard to legally protected characteristics.Qualified applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations will be provided to individuals with disabilities upon request.
Job Posted by ApplicantPro