ZipRecruiter

Log In

1

Help Desk Administrator Jobs in Ohio (NOW HIRING)

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

... Admin Center Assist with user onboarding/offboarding and basic account administration Escalate ... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ...

TEKsystems

Tier 1 Help Desk

New Albany, OH

$20 - $22/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

next page

Showing results 1-20

All JobsHelp Desk Administrator JobsHelp Desk Administrator Jobs in Ohio

Help Desk Administrator information

See Ohio salary details

$32.8K

$53.2K

$72.7K

How much do help desk administrator jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk administrator in Ohio is $53,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $62,700.00 per year, depending on experience, location, and employer.

What is a help desk administrator?

A help desk administrator provides support to a company and their clients, often in the technology department, by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The responsibilities of this position include working efficiently while ensuring their customers have an engaging and satisfying customer experience. Daily duties include taking phone calls and responding to tickets or email assistance requests. Qualifications include an associate degree, customer service experience, and hands-on computer experience. Useful skills include proper phone etiquette, thorough knowledge of the business you’re providing troubleshooting for, and the ability to explain issues to those who are less tech-savvy. Being hired as a help desk administrator is useful experience for starting a career in IT, customer service, or business administration.

What does a help desk administrator do?

A Help Desk Administrator is responsible for providing technical support and troubleshooting for computer systems, software, and hardware within an organization. They respond to user inquiries, resolve IT issues either remotely or in person, and maintain records of support requests. Additionally, they may assist with setting up new equipment, managing user accounts, and ensuring that IT policies are followed. Their main goal is to minimize downtime and keep technology running smoothly for all users.

What are the key skills and qualifications needed to thrive as a help desk administrator, and why are they important?

To thrive as a Help Desk Administrator, you need strong troubleshooting abilities, knowledge of computer systems and networks, and typically an associate degree or relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic command-line utilities is essential. Excellent communication, patience, and customer service skills help you effectively resolve user issues and build trust. These skills and qualifications are vital for ensuring timely technical support, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by help desk administrators, and how can they be effectively managed?

Help Desk Administrators often encounter challenges such as managing a high volume of support tickets, handling users with varying technical skill levels, and troubleshooting complex or unfamiliar technical issues. Effective time management, clear communication, and prioritization of requests are key to addressing these challenges. Building strong documentation practices and collaborating closely with other IT team members can also streamline resolutions and reduce recurring problems, making day-to-day operations smoother and more efficient.

What is the difference between Help Desk Administrator vs Help Desk Technician?

AspectHelp Desk AdministratorHelp Desk Technician
CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA
Work EnvironmentOversees help desk operations, manages staff, develops policiesProvides technical support, troubleshoots user issues
ResponsibilitiesTeam management, process improvement, system oversightIssue resolution, user support, hardware/software troubleshooting

Help Desk Administrators focus on managing help desk teams and processes, while Help Desk Technicians handle direct technical support. Both roles require similar certifications and work in customer support environments, but differ in scope and responsibilities.

More about Help Desk Administrator jobs

What are popular job titles related to Help Desk Administrator jobs in Ohio?

For Help Desk Administrator jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Help Desk Administrator jobs in Ohio look for?

The top searched job categories for Help Desk Administrator jobs in Ohio are:

What are popular job titles related to Help Desk Administrator jobs in OH?

For Help Desk Administrator jobs in OH, the most frequently searched job titles are:

Help Desk Administrator jobs near you
Infographic showing various Help Desk Administrator job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $53,164 per year, or $25.6 per hour.

Service Desk Administrator

Modern Technology Solutions, Inc.

Beavercreek, OH • On-site

Full-time

Posted 4 days ago

Job description

The Service Desk Administrator for installing new software releases, system upgrades, installing patches and resolving end-user software and hardware related issues. This position is also responsible for customer service and technical support for the Enterprise alongside a team of other Service Desk Administrators. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization.
• Deploy and configure desktops/laptops, printers, networking devices, and software
• Install/upgrade operating systems and application software
• Image systems with Microsoft Development Toolkit (MDT) and other imaging tools
• Diagnose Windows 11, Office 365 and other application issues
• Track and maintain computer assets using asset management tools
• Set up new hire computer equipment and VoIP Phones
• Administer Active Directory Users and Groups on the domain
• Assist users with remote access through VPN.
• Ensure all ticket communication & follow up in a timely manner based on established SLA
• Diagnose and fix problems with Laptops and Desktops, as company standard hardware.
• Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM)
• Review current system and make technical/process recommendations for improving efficiency
• Implement and maintain security standards, procedures, and guidelines for multiple platforms
• Keep deployed systems up to date with OS, hardware and software patches and upgrades
• Demonstrate professionalism in response to customer requests
• Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
• Research and/or contact vendors regarding technical problems and solutions
Technical experience should include:
• Strong Microsoft Windows background
• Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
• Experience installing, configuring, and troubleshooting Windows Operating Systems
• Installation and configuration of hardware and software
• Active Directory user account configuration and maintenance
• Proficiency in Microsoft Office suite (365 experience preferred)
• Experience troubleshooting common networking issues on client systems
• Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers
General experience should include:
• Experience in a fast-paced environment
• Deep interest in learning and developing new skills
• Excellent oral and written communication skills
• Strong organizational skills and ability to manage multiple tasks concurrently
• Excellent time management, scheduling, and organizational skills
• Ability to work well independently as well as follow detailed instructions for completing tasks
• Must be a team player and be able to work within all levels of a project team
• Excellent Customer Service skills
• Requires proactive problem solving and troubleshooting/diagnostic skills.
• Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs.
• Experience working in a corporate IT environment
Desired experience should include:
• An industry certification such as A+, Network +, MCSA, etc.
• Security + preferred
• Basic Microsoft Entra understanding
• ITSM preferably ServiceNow
• Intune
• Endpoint Management tools, preferably ManageEngine
• Microsoft 365 Administration
Minimum Training/Education Required:
• Associate's, degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience
• Minimum of three (2) years of experience in Service Desk environment
Clearance Requirements:
• Ability to obtain/maintain a DoD SECRET clearance
Please Note: U.S. Citizenship is required for most MTSI positions.
#LI-BG1
#MTSI
#onsite

Apply