ZipRecruiter

Log In

1

Helpdesk Specialist Jobs (NOW HIRING)

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...

Forhyre

Helpdesk Specialist

Charleston, WV

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

Forhyre

Helpdesk Specialist

New York, NY

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

Talium Advisors

Helpdesk Specialist

Talium Advisors is seeking a Help Desk Specialist to provide IT support services and technical knowledge for specialized systems applications. The role includes customer service support and resolving ...

ETalentNetwork

Helpdesk Specialist

Little Rock, AR · On-site

ETalentNetwork is a company that specializes in staffing solutions, and they are seeking a Helpdesk Specialist to manage and implement system and network security. The role involves ensuring the ...

DK Consulting, LLC

Helpdesk Specialist

Salisbury, MD · On-site

Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

We are looking for an IT Support Specialist to serve as the primary point of contact for our ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

DK Consulting

Helpdesk Specialist

Salisbury, MD · On-site

Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday ...

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

We are looking for an IT Support Specialist to serve as the primary point of contact for our ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

Northwood

Helpdesk Specialist

Torrance, CA · On-site

They are looking for an IT Support Specialist to serve as the primary point of contact for internal ... Required : • 3+ years of professional experience in an IT support or help desk environment. • ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

... Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

next page

Showing results 1-20

All JobsHelpdesk Specialist Jobs

Helpdesk Specialist information

See salary details

$13

$25

$39

How much do helpdesk specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for helpdesk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Specialist vs Technical Support Specialist?

AspectHelpdesk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentHelpdesk or IT support centers, corporate officesTechnical support teams, call centers, remote support
Employer & IndustryIT service providers, corporate IT departmentsTechnology companies, software vendors, hardware providers
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, specialized support tasks

Helpdesk Specialists primarily handle general user support, troubleshooting basic IT issues, and providing customer service. Technical Support Specialists often focus on more complex technical problems, offering in-depth troubleshooting and technical solutions. While both roles require similar certifications and work environments, their scope and complexity differ, making each suited for different career levels and expertise.

What are some common challenges helpdesk specialists face when supporting remote users, and how can they be addressed?

Helpdesk Specialists often encounter challenges such as communication barriers, diagnosing issues without physical access to devices, and coordinating across time zones when supporting remote users. To address these, specialists rely on remote desktop tools, clear documentation, and proactive communication to understand and resolve issues efficiently. Building strong relationships with users and collaborating closely with other IT team members also helps streamline troubleshooting and ensures that remote users receive timely, effective support.

What are the key skills and qualifications needed to thrive as a helpdesk specialist?

To thrive as a Helpdesk Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is a helpdesk specialist?

Helpdesk Specialists are IT professionals responsible for providing technical support and troubleshooting assistance to end-users within an organization. They handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Helpdesk Specialists diagnose issues, resolve technical problems, and escalate complex concerns to higher-level IT staff if needed. Their goal is to ensure users can work efficiently by minimizing downtime and resolving technology-related obstacles.
More about Helpdesk Specialist jobs

What cities are hiring for Helpdesk Specialist jobs?

Cities with the most Helpdesk Specialist job openings:

What are the most commonly searched types of Helpdesk Specialist jobs?

The most popular types of Helpdesk Specialist jobs are:

Who are the top companies hiring for Helpdesk Specialist jobs?

The top employers for Helpdesk Specialist jobs are:

What states have the most Helpdesk Specialist jobs?

States with the most job openings for Helpdesk Specialist jobs include:

What are popular job titles related to Helpdesk Specialist jobs?

For Helpdesk Specialist jobs, the most frequently searched job titles are:

Helpdesk Specialist jobs near you
Infographic showing various Helpdesk Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Helpdesk Specialist

Deceuninck North America

Monroe, OH

Full-time

Re-posted 14 days ago

Deceuninck North America rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Helpdesk Specialist
The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system availability, minimizing downtime, and resolving day-to-day IT issues related to hardware, software, networks, and end-user devices. The position works closely with local IT/OT teams as well as the Global IT organization and serves as a foundational role for growth within IT.
Role and Responsibilities
  • Manage and resolve IT helpdesk tickets as first-line support for end users
  • Provide timely and effective technical support to internal users, both on-site and remotely
  • Proactively prevent system downtime and minimize interruptions to end-user productivity
  • Support incidents reported by end users by analyzing issues, identifying root causes, and implementing solutions
  • Install, maintain, and troubleshoot hardware, software, and supported applications
  • Handle hardware and mobile device deployment, replacements, and lifecycle management
  • Perform basic network and WiFi troubleshooting, monitoring, and issue escalation as needed
  • Support and maintain time clocks and badge readers, including basic troubleshooting and issue resolution
  • Collaborate with IT/OT personnel to ensure smooth operation across office and manufacturing environments
  • Collaborate with the Global IT team on incidents, standards, and continuous improvement initiatives
  • Document troubleshooting steps, solutions, and known issues; contribute actively to the IT knowledge base
  • Support the development, documentation, and continuous improvement of IT policies, procedures, and security standards
Qualifications and Education Requirements
  • High school diploma or bachelor’s degree in Information Technology or a related technical field
  • Understanding of IT infrastructure, including hardware, operating systems, and networking fundamentals
  • Strong willingness to learn new technologies and develop technical skills
  • Prior experience in IT support or helpdesk is a plus but not required

What Deceuninck North America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply