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Helpdesk Specialist Jobs (NOW HIRING)

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...

Forhyre

Helpdesk Specialist

New York, NY

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

Talium Advisors

Helpdesk Specialist

Talium Advisors is seeking a Help Desk Specialist to provide IT support services and technical knowledge for specialized systems applications. The role includes customer service support and resolving ...

ETalentNetwork

Helpdesk Specialist

Little Rock, AR · On-site

ETalentNetwork is a company that specializes in staffing solutions, and they are seeking a Helpdesk Specialist to manage and implement system and network security. The role involves ensuring the ...

InterSources Inc

Helpdesk Specialist

Washington, DC · On-site

They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and assist with IT support for desktop software and devices. Responsibilities : • Resolve technical ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

... Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important ...

USmax Corporation

Jr Helpdesk Specialist

Saint Louis, MO · On-site

The Helpdesk Specialist serves as a first point of contact for users who need assistance with computer systems, hardware, software, and accounts. The role responds to queries as well as assists in ...

New

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

We are looking for an IT Support Specialist to serve as the primary point of contact for our ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

USmax Corporation

Jr Helpdesk Specialist

Springfield, VA · On-site

The Helpdesk Specialist serves as a first point of contact for users who need assistance with computer systems, hardware, software, and accounts. The role responds to queries as well as assists in ...

New

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC · On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C. Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. As a Helpdesk ...

Georgia

Student Helpdesk Specialist

Acworth, GA · On-site

$45K/yr

Student Helpdesk Specialist Agency: Chattahoochee Technical College Job Requisition ID: JR0000002986 Shift: Any (United States of America) Compensation Details: $45,301.59 POSITION ANNOUNCEMENT ...

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How much do helpdesk specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for helpdesk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a helpdesk specialist?

Helpdesk Specialists are IT professionals responsible for providing technical support and troubleshooting assistance to end-users within an organization. They handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Helpdesk Specialists diagnose issues, resolve technical problems, and escalate complex concerns to higher-level IT staff if needed. Their goal is to ensure users can work efficiently by minimizing downtime and resolving technology-related obstacles.

What are the key skills and qualifications needed to thrive as a helpdesk specialist?

To thrive as a Helpdesk Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges helpdesk specialists face when supporting remote users, and how can they be addressed?

Helpdesk Specialists often encounter challenges such as communication barriers, diagnosing issues without physical access to devices, and coordinating across time zones when supporting remote users. To address these, specialists rely on remote desktop tools, clear documentation, and proactive communication to understand and resolve issues efficiently. Building strong relationships with users and collaborating closely with other IT team members also helps streamline troubleshooting and ensures that remote users receive timely, effective support.

What is the difference between Helpdesk Specialist vs Technical Support Specialist?

AspectHelpdesk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentHelpdesk or IT support centers, corporate officesTechnical support teams, call centers, remote support
Employer & IndustryIT service providers, corporate IT departmentsTechnology companies, software vendors, hardware providers
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, specialized support tasks

Helpdesk Specialists primarily handle general user support, troubleshooting basic IT issues, and providing customer service. Technical Support Specialists often focus on more complex technical problems, offering in-depth troubleshooting and technical solutions. While both roles require similar certifications and work environments, their scope and complexity differ, making each suited for different career levels and expertise.

Is a helpdesk specialist a stressful job?

Helpdesk specialists often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve technical issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, but workload and stress levels can vary depending on the organization and support environment.
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Helpdesk Specialist jobs near you
Infographic showing various Helpdesk Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Helpdesk Specialist

Washington, DC

Dhaka Technologies Limited Company
See more jobs at Dhaka Technologies Limited Companyexternal

$19 - $25/hr

Full-time

Posted 10 days ago

Job description

Job Title: Helpdesk Specialist

Work Arrangement: Onsite
Location: Washington, DC (20003)
Employment Type: Contract
Engagement Type: W2 or 1099 only. (No C2C)
Final Interview: Inperson
Position Summary

Dhaka Technologies Limited Company is hiring a Helpdesk Specialist for a DC Government client. The client is looking to add to its technical support team serving the District's public school system.

The candidate should have six to ten years of experience. The Helpdesk Specialist will respond to and diagnose problems through discussion with users. This is a 100 percent onsite role, and the candidate will need to be able to travel around the District of Columbia.

Roles and Responsibilities
  • Resolve technical issues and close out assigned service and incident requests within the agency Service Level Agreements.
  • Adhere to all enterprise-wide security policies related to the security and integrity of District-owned resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems for both Windows and Apple, off-the-shelf products such as Microsoft Office, Project, Visio, and Outlook, and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft products, such as Microsoft Office, Windows operating systems, and other related Microsoft applications.
  • Troubleshoot issues related to agency-specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets.
  • Collaborate with the IT leadership team to test and implement cost-effective technology for the District.
  • Maintain service level agreements related to desk-side support service and incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
Required and Desired Skills Matrix
  1. Bachelor's degree in IT or a related field, or equivalent experience. Required, 10 years.
  2. Providing second-tier support to end users, servers, or mainframe applications and hardware. Required, 6 years.
  3. Strong customer service skills. Required, 6 years.
  4. Expertise in troubleshooting complex software-related issues. Required, 6 years.
  5. Demonstrated experience making non-technical users comfortable with complex technology concepts. Required, 6 years.
  6. Knowledge of the Microsoft Office Suite. Required, 5 years.
  7. Expertise in supporting desktop operating systems, including Windows 11 and Mac OS X 10.10.x. Highly desired, 5 years.
  8. Diagnosing and resolving end user computer and computer peripheral problems. Highly desired, 5 years.
  9. Documenting, tracking, and monitoring end user, server, or hardware problems. Highly desired, 5 years.
How to Apply

Interested candidates who meet the qualifications should send their resume to talent@dhakatech.us.