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Helpdesk Specialist Jobs (NOW HIRING)

Deceuninck Group

Helpdesk Specialist

Monroe, OH · On-site

Helpdesk Specialist The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system ...

Forhyre

Helpdesk Specialist

Charleston, WV · On-site

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

Forhyre

Helpdesk Specialist

New York, NY

We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you ...

Saatva

Helpdesk Specialist

New York, NY

$25/hr

Saatva is seeking an enthusiastic, detail-oriented Helpdesk Specialist to provide on-site support to our team three days a week, Tues-Thurs. In this role, you will help resolve technical issues and ...

Saatva

Helpdesk Specialist

New York, NY · On-site

$25/hr

Saatva is seeking an enthusiastic, detail-oriented Helpdesk Specialist to provide on-site support to our team three days a week, Tues-Thurs. In this role, you will help resolve technical issues and ...

Adams Clinical

Helpdesk Specialist

Dallas, TX · On-site

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

Saatva

Helpdesk Specialist

Whitestone, NY

Saatva is seeking an enthusiastic, detail-oriented Helpdesk Specialist to provide on-site support to our team three days a week, Tues-Thurs. In this role, you will help resolve technical issues and ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

Job Role Adams Clinical is seeking a seasoned Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide ...

METRO/MAKRO

HELPDESK SPECIALIST

Nappanee, IN · On-site

Descripcion del empleo En Valencia Trading Office, queremos incorporar a alguien que ocupe la posicion de Helpdesk Specialist, cumpliendo con las siguientes tareas: * Soporte de primer y segundo ...

Adams Clinical

Helpdesk Specialist

Dallas, TX

$60K - $65K/yr

... Helpdesk Specialist to join the ranks of its growing IT team. You will be working closely with medical, research and administrative personnel to provide the IT tools they need to further important ...

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Helpdesk Specialist information

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How much do helpdesk specialist jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for helpdesk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Specialist vs Technical Support Specialist?

AspectHelpdesk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentHelpdesk or IT support centers, corporate officesTechnical support teams, call centers, remote support
Employer & IndustryIT service providers, corporate IT departmentsTechnology companies, software vendors, hardware providers
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, specialized support tasks

Helpdesk Specialists primarily handle general user support, troubleshooting basic IT issues, and providing customer service. Technical Support Specialists often focus on more complex technical problems, offering in-depth troubleshooting and technical solutions. While both roles require similar certifications and work environments, their scope and complexity differ, making each suited for different career levels and expertise.

What are some common challenges Helpdesk Specialists face when supporting remote users, and how can they be addressed?

Helpdesk Specialists often encounter challenges such as communication barriers, diagnosing issues without physical access to devices, and coordinating across time zones when supporting remote users. To address these, specialists rely on remote desktop tools, clear documentation, and proactive communication to understand and resolve issues efficiently. Building strong relationships with users and collaborating closely with other IT team members also helps streamline troubleshooting and ensures that remote users receive timely, effective support.

What are the key skills and qualifications needed to thrive as a Helpdesk Specialist, and why are they important?

To thrive as a Helpdesk Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are Helpdesk Specialists?

Helpdesk Specialists are IT professionals responsible for providing technical support and troubleshooting assistance to end-users within an organization. They handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Helpdesk Specialists diagnose issues, resolve technical problems, and escalate complex concerns to higher-level IT staff if needed. Their goal is to ensure users can work efficiently by minimizing downtime and resolving technology-related obstacles.
More about Helpdesk Specialist jobs
What cities are hiring for Helpdesk Specialist jobs? Cities with the most Helpdesk Specialist job openings:
What are the most commonly searched types of Helpdesk Specialist jobs? The most popular types of Helpdesk Specialist jobs are:
What states have the most Helpdesk Specialist jobs? States with the most job openings for Helpdesk Specialist jobs include:
What are popular job titles related to Helpdesk Specialist jobs? For Helpdesk Specialist jobs, the most frequently searched job titles are:
Helpdesk Specialist jobs near you
Infographic showing various Helpdesk Specialist job openings in the United States as of July 2026, with employment types broken down into 8% Locum Tenens, 79% Full Time, 11% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.
Helpdesk Specialist

Helpdesk Specialist

Riley Industrial Services Inc

Farmington, NM • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Helpdesk Specialist – Job Description

Position Title: Helpdesk Specialist
Department: Information Technology
Location: Farmington (with occasional travel to the remote offices if needed)
Employment Type: Full‑Time

Position Overview

The Helpdesk Specialist provides frontline technical support for approximately 130+ Windows PC users, 100+ mobile device users, 130+ VoIP phones, and 60+ networked printers across ten office locations in the Southwest region. This role ensures prompt resolution of IT issues, excellent customer service, and reliable day‑to‑day operation of the company’s technology environment.

The ideal candidate is highly organized, customer‑focused, and experienced in Microsoft‑based systems within a multi‑site environment.

Key Responsibilities

End‑User Support

  • Provide Tier 1–2 technical support for Windows desktop/laptop systems, mobile devices (iOS/Android), printers, and VoIP phones.
  • Respond to requests and communications in a timely and professional manner.
  • Troubleshoot hardware, software, and network issues; escalate to senior IT staff when necessary.
  • Assist users with Microsoft and other applications, account access, and system navigation.
  • Support remote workers and resolve connectivity issues.

Device & System Administration

  • Configure, deploy, and maintain Windows PCs, mobile devices, printers, and peripherals.
  • Manage user accounts, permissions, and security groups within Microsoft 365 and Active Directory.
  • Perform installation, updates, and patching of software and supported systems.


Network & Telecommunications Support

  • Provide basic support for network connectivity across all offices.
  • Configure and troubleshoot VoIP phones, voicemail, and call routing issues.

Operational Maintenance

  • Maintain accurate inventory of IT assets including but not limited to PCs, mobile devices, printers, and phones.
  • Document troubleshooting steps, procedures, and recurring issues.
  • Assist with lifecycle management, including device replacement and upgrades.
  • Monitor system alerts, backups, and routine maintenance tasks as assigned.

Customer Service & Communication

  • Deliver a high level of customer service to employees with varying levels of technical expertise.
  • Communicate issue status, resolutions, and recommendations clearly and professionally.
  • Work collaboratively with IT leadership to identify opportunities for process improvement.

Qualifications

Required

  • 2+ years of experience in a helpdesk, desktop support, or IT support role.
  • Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard business applications.
  • Experience supporting mobile devices (iOS and/or Android).
  • Familiarity with VoIP phone systems and networked printers.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi).
  • Excellent problem‑solving skills and attention to detail.
  • Strong interpersonal and communication skills.

Preferred

  • Experience supporting multi‑site environments.
  • Familiarity with Active Directory, Azure AD, and MDM solutions (Intune, etc.).
  • CompTIA A+, Network+, or similar certification.
  • Experience in industrial services, field services, or similar environments.

Working Conditions

  • Occasional travel to regional office locations.
  • Ability to lift and carry equipment (up to 50 lbs.).
  • Must be able to work on-site full time; occasional after-hours support during outages or maintenance windows may be required.

Why Join Us?

  • Work in a dynamic and hands‑on IT environment supporting essential operations.
  • Opportunities for professional growth and cross‑training.
  • Contribute meaningfully to a team that supports critical industrial field services across the Southwest.
  • Medical, dental, and vision insurance
  • Paid Time Off/ Sick Time
  • 401(k) retirement plan with company contribution/ Profit Share Plan