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Helpdesk Specialist Jobs (NOW HIRING)

JASINT

Helpdesk Specialist, Senior

Catonsville, MD · On-site

$38K - $41K/yr

Helpdesk Specialist, Senior Location(s): 660 West Road, Salisbury Maryland 21801 Work is 100% onsite Hours will consist of 7:30 am - 4:30 pm, Monday - Friday Clearance Requirements N/A Salary Range ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Arete Technologies, Inc.

Helpdesk Specialist

Radnor, PA · On-site

Company Description Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies ...

Survice

IT Helpdesk Specialist

Belcamp, MD

$20 - $25/hr

Position IT Helpdesk Specialist *Please Note This is a Part-Time Position* * Location: Belcamp, MD * Security Clearance: No Clearance Required- U.S. citizenship required * Salary: $20/HR - $25/HR ...

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Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise ...

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise ...

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Helpdesk Specialist information

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How much do helpdesk specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for helpdesk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Specialist vs Technical Support Specialist?

AspectHelpdesk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentHelpdesk or IT support centers, corporate officesTechnical support teams, call centers, remote support
Employer & IndustryIT service providers, corporate IT departmentsTechnology companies, software vendors, hardware providers
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsTechnical troubleshooting, specialized support tasks

Helpdesk Specialists primarily handle general user support, troubleshooting basic IT issues, and providing customer service. Technical Support Specialists often focus on more complex technical problems, offering in-depth troubleshooting and technical solutions. While both roles require similar certifications and work environments, their scope and complexity differ, making each suited for different career levels and expertise.

What are some common challenges helpdesk specialists face when supporting remote users, and how can they be addressed?

Helpdesk Specialists often encounter challenges such as communication barriers, diagnosing issues without physical access to devices, and coordinating across time zones when supporting remote users. To address these, specialists rely on remote desktop tools, clear documentation, and proactive communication to understand and resolve issues efficiently. Building strong relationships with users and collaborating closely with other IT team members also helps streamline troubleshooting and ensures that remote users receive timely, effective support.

What are the key skills and qualifications needed to thrive as a helpdesk specialist?

To thrive as a Helpdesk Specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is a helpdesk specialist?

Helpdesk Specialists are IT professionals responsible for providing technical support and troubleshooting assistance to end-users within an organization. They handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for IT-related problems. Helpdesk Specialists diagnose issues, resolve technical problems, and escalate complex concerns to higher-level IT staff if needed. Their goal is to ensure users can work efficiently by minimizing downtime and resolving technology-related obstacles.
More about Helpdesk Specialist jobs
What cities are hiring for Helpdesk Specialist jobs? Cities with the most Helpdesk Specialist job openings:
What are the most commonly searched types of Helpdesk Specialist jobs? The most popular types of Helpdesk Specialist jobs are:
What states have the most Helpdesk Specialist jobs? States with the most job openings for Helpdesk Specialist jobs include:
What are popular job titles related to Helpdesk Specialist jobs? For Helpdesk Specialist jobs, the most frequently searched job titles are:
Helpdesk Specialist jobs near you
Infographic showing various Helpdesk Specialist job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Helpdesk Specialist II

Trace Systems

Shaw Air Force Base, SC • On-site

Full-time

Re-posted 11 days ago

Job description

Job Overview
Job Title: Helpdesk Specialist II
Location: Shaw AFB, SC
This position is pending contract award.
Job Responsibilities
Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.
The job responsibilities include, but are not limited to:
  • Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
  • Manage SIPR PKI program;
  • Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
  • TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
  • Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validate computer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
  • Implement client workstation software patches, security fixes, and service releases according to local instructions;
  • Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
  • Provide system support to clients operating on the network/domain;
  • Configure client level software, modify software configuration, and perform basicconfiguration management functions;
  • Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
  • Install equipment IAW AFCENT and SPIN-C directives;
  • Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
  • Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
  • Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
  • Implement client workstation software patches, security fixes, and service releasesaccording to local instructions;
  • Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
    level agreements renewals for client equipment and software; and
  • Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting.
  • Other duties as required.

Minimum Qualifications
  • Active, in-scope US Government issued Secret clearance.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

GENERAL EXPERIENCE:
  • Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
  • Providing support for operating systems(Windows, macOS, Linux) and common software applications.
  • Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
  • Assisting end-users with systme logins, password resets and account management.

Education
  • Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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