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Help Desk Specialist Jobs (NOW HIRING)

The Ventura Group

Help Desk Specialist

Washington, DC · On-site

The Help Desk Specialist serves as key personnel supporting a high-visibility Federal Government program. The Help Desk Specialist will provide Tier II desktop and endpoint support services. Also ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds ...

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to gain valuable ...

S2Technologies

Help Desk Specialist

Washington, DC

Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced ...

E.L. Blake, Inc.

Help Desk Specialist

Clearfield, UT

$60K - $75K/yr

Help Desk Specialist Location: Hill AFB, Utah | Full-Time | Salary: $60,000 - $75,000 annually About E.L. Blake Corporation E.L. Blake Corporation (ELB) is a Service-Disabled Veteran-Owned Small ...

All South

Help Desk Specialist I

Columbia, SC · On-site

$27.77/hr

Help Desk Specialist Experience IT with a purpose! AllSouth Federal Credit Union is searching for a Help Desk Specialist to deliver initial support and triage of end-user issues and questions.

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How much do help desk specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What are Help Desk Specialists?

Help Desk Specialists are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering queries, and resolving technical difficulties either remotely or in-person. Their responsibilities often include diagnosing issues, guiding users through solutions, escalating complex problems, and maintaining records of support requests. Help Desk Specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure and enhancing user productivity.

What Does a Help Desk Specialist Do?

As a help desk specialist, your primary responsibilities are to troubleshoot issues with computer hardware, peripherals, and software, and to provide general IT assistance. Your job duties will vary depending on your employer. You may offer help desk support services to employees within your company, either over the phone, in person, or online via trouble tickets. You might work directly with customers through a help desk hotline, talking them through step-by-step solutions to problems they encounter using your company’s product. As a help desk specialist at a school, you may work with educators and students to troubleshoot issues with educational software.

What is the difference between Help Desk Specialist vs Technical Support Specialist?

AspectHelp Desk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, HDI-SATCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desks, call centers, remote supportTechnical troubleshooting, on-site or remote
Industry UsageIT services, customer supportIT, networking, hardware/software support

Help Desk Specialists primarily handle general user issues, providing first-level support via phone or email. Technical Support Specialists often deal with more complex technical problems, including hardware and network troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically handle more technical tasks and advanced issues.

What are some common challenges Help Desk Specialists face when supporting remote users?

Help Desk Specialists often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating effectively through remote channels. Building rapport and providing clear instructions can be more difficult when troubleshooting remotely. Specialists typically use remote access tools and clear documentation to overcome these obstacles and ensure remote users receive prompt, effective support.

What are the key skills and qualifications needed to thrive as a Help Desk Specialist, and why are they important?

To thrive as a Help Desk Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational knowledge of computer systems, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is typically required. Excellent communication, patience, and a customer-service mindset help you resolve issues efficiently and build rapport with users. These skills ensure timely technical support, user satisfaction, and smooth IT operations within an organization.
More about Help Desk Specialist jobs
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Help Desk Specialist jobs near you
Infographic showing various Help Desk Specialist job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Help Desk Specialist

Power3 Solutions

Fort George G Meade, MD • On-site

Full-time

Posted 6 days ago

Job description

Help Desk Specialist
Ft. Meade Area, MD •Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K
Secure the Mission. Set the Standard in Cybersecurity.
Power3 Solutions is seeking Help Desk Specialists to support a software engineering program in the Ft. Meade area.
What You'll Do
As a Help Desk Specialist, you will:
  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:
  • TS/SCI with Polygraph
  • Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Power3 Solutions does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.

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