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Help Desk Agent Jobs (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

TSS Ops Help Desk Agent for S.H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly ...

Soliel LLC

Help Desk Agent

Annapolis Junction, MD · On-site

$17.25 - $22.25/hr

The help desk agent will field requests for support from the ticketing system and email, research and identify solutions and provide answers to end users. Location: Fort Meade, Maryland Start Date:

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

Tamus

Help Desk Agent II

Commerce, TX

$15.75 - $20.25/hr

Job Title Help Desk Agent II Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff INSTRUCTIONS TO ...

Tamus

Help Desk Agent II

Commerce, TX

$15.75 - $20.25/hr

Job Title Help Desk Agent II Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff INSTRUCTIONS TO ...

New

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

SolvIT

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

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Help Desk Agent information

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How much do help desk agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for help desk agent in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What job makes $10,000 a month without a degree?

Help Desk Agents typically do not earn $10,000 a month without specialized experience or certifications; most support roles pay lower salaries. High-paying tech or sales roles such as software sales, cybersecurity specialists, or freelance consultants can reach that level without a degree, but they often require skills, certifications, or extensive experience. Achieving such income usually involves advanced skills, certifications, or entrepreneurial efforts rather than entry-level help desk positions.

What are some common challenges Help Desk Agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What are Help Desk Agents?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What does a helpdesk agent do?

A help desk agent provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Agents to focus on more complex issues. However, AI tools complement rather than replace human agents, who provide critical customer service, problem-solving, and personalized support that current AI cannot fully replicate.

What jobs pay $2000 a day?

Help Desk Agent roles typically do not pay $2000 a day; they usually offer hourly wages or salaries. High daily earnings of this level are more common in specialized or executive positions such as consultants, project managers, or contractors with advanced skills and certifications. Achieving such income often requires extensive experience, certifications, or working in high-demand industries or freelance consulting.

What are the key skills and qualifications needed to thrive as a Help Desk Agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
More about Help Desk Agent jobs
What cities are hiring for Help Desk Agent jobs? Cities with the most Help Desk Agent job openings:
Who are the top companies hiring for Help Desk Agent jobs? The top employers for Help Desk Agent jobs are:
What states have the most Help Desk Agent jobs? States with the most job openings for Help Desk Agent jobs include:
What are popular job titles related to Help Desk Agent jobs? For Help Desk Agent jobs, the most frequently searched job titles are:
Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in the United States as of June 2026, with employment types broken down into 15% Full Time, 73% Part Time, and 12% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Help Desk Agent

STI

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Posted 19 days ago

Job description

Help Desk Agent
Nashville, TN
9 Months
Candidate Must Be Local
Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT
**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**
The standard work week is 37.5 hrs./wk.
The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.
Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.
Description of Duties (PROJECT-BASED) % of Total Work Effort
  • Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
  • Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline
The contractor will be needed for nine (9) months.
  • Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
  • Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
  • Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
  • Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications
  • Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
  • Excellent verbal and written communications skills
  • Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
  • Keen attention to detail and adherence to deadlines
  • Organization
  • Self-motivated and able to thrive in a fast-paced and results-driven environment
  • Critical thinking and problem-solving skills

Apply