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Help Desk Agent Jobs in Tennessee (NOW HIRING)

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

TSS Ops Help Desk Agent for S.H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly ...

STI

Help Desk Admin Assistant

Nashville, TN · On-site

$17.50 - $23.50/hr

The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in ...

Chartwell Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Front Desk Agent Join our team as a Front Desk Agent - Make Every Guest Smile! Checking people in ... Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ...

Chartwell Hospitality

Front Desk Agent

Lebanon, TN · On-site

$13.75 - $17.25/hr

Front Desk Agent Checking people in and out. It's a no brainer, right? Often the first encounter ... Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ...

New

YEDLA LLC

Front Desk Agent

Brentwood, TN

$13.50 - $17/hr

Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES ...

Chartwell Hospitality

Front Desk Agent

Franklin, TN · On-site

$14 - $17.75/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Davidson Hospitality Group

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Front Desk Agent Are you a friendly and outgoing individual with a passion for creating memorable ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Chartwell Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Chartwell Hospitality

Front Desk Agent

Franklin, TN · On-site

$13.75 - $17.25/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Chartwell Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Chartwell Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Chartwell Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Chartwell Hospitality

Front Desk Agent

Lebanon, TN · On-site

$13.75 - $17.25/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Chartwell Hospitality

Front Desk Agent

Franklin, TN · On-site

$13.75 - $17.25/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, you'll have many opportunities to brighten someone's day. As a Front Desk ...

Tharaldson Hospitality

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Guest Service Agent/Front Desk Agent -Part Time Hours Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile?

Chartwell Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

Front Desk Agent Checking guests in and out? Sure. Creating great first impressions that last the ... Whether you're welcoming an excited family kicking off their vacation or helping a road-weary ...

Chartwell Hospitality

Front Desk Agent

Brentwood, TN · On-site

$13.50 - $17/hr

Front Desk Agent Checking guests in and out? Sure. Creating great first impressions that last the ... Whether you're welcoming an excited family kicking off their vacation or helping a road-weary ...

Hyatt Place Brentwood

Front Desk Agent

Brentwood, TN

$13.50 - $17/hr

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully ... As a Front Desk Agent, youll have many opportunities to brighten someones day. As a Front Desk ...

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All JobsHelp Desk Agent JobsHelp Desk Agent Jobs in Tennessee

Help Desk Agent information

See Tennessee salary details

$11

$17

$25

How much do help desk agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk agent in Tennessee is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.99 per hour, depending on experience, location, and employer.

What qualifications do I need for a help desk agent?

Help desk agents typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Certifications such as CompTIA A+ or ITIL can enhance job prospects, and familiarity with ticketing systems and remote support tools is often required.

What is the difference between Help Desk Agent vs Technical Support Specialist?

AspectHelp Desk AgentTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technology
Work EnvironmentHelp desk, call centers, remote supportTechnical support teams, on-site or remote troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software/hardware vendors, corporate IT
Search & Comparison IntentUnderstanding entry-level support rolesMore technical troubleshooting and problem-solving

Help Desk Agents primarily handle basic user issues and provide general support, often in call centers or remote settings. Technical Support Specialists typically possess more technical expertise, troubleshooting complex problems. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem resolution.

What are some common challenges help desk agents face when troubleshooting remotely, and how can they be addressed?

Help Desk Agents often encounter challenges such as limited visibility into a user's technical environment, communication barriers, and varying levels of user technical knowledge when troubleshooting remotely. To overcome these, agents can use remote access tools, ask clear and targeted questions, and provide step-by-step instructions tailored to the user's skill level. Building patience and strong communication skills is key, as is documenting solutions for future reference and collaboration with team members.

What is a help desk agent?

Help Desk Agents are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They typically serve as the first point of contact for troubleshooting problems, answering questions, and resolving IT-related concerns. Help Desk Agents may assist users in person, over the phone, via email, or through remote desktop tools. Their goal is to resolve issues quickly and efficiently, or escalate them to higher-level support if necessary. They also document interactions and solutions for future reference.

What are the key skills and qualifications needed to thrive as a help desk agent, and why are they important?

To thrive as a Help Desk Agent, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a high school diploma or equivalent and sometimes certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help agents deliver effective support and build positive user experiences. These skills are crucial for resolving technical issues efficiently while maintaining customer satisfaction and organizational productivity.
What are popular job titles related to Help Desk Agent jobs in Tennessee? For Help Desk Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Help Desk Agent jobs in Tennessee look for? The top searched job categories for Help Desk Agent jobs in Tennessee are:
What are popular job titles related to Help Desk Agent jobs in TN? For Help Desk Agent jobs in TN, the most frequently searched job titles are:
Help Desk Agent jobs near you
Infographic showing various Help Desk Agent job openings in Tennessee as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,199 per year, or $17.9 per hour.

Help Desk Agent

STI

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Re-posted 16 days ago

Job description

Help Desk Agent
Nashville, TN
9 Months
Candidate Must Be Local
Job Title: OPS HELP DESK AGENT -
ADM SVCS ASSISTANT
**This is a onsite position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**
The standard work week is 37.5 hrs./wk.
The LTSS Operations team is requesting a contractor to assist with LTSS Help Desk Agent work. Due to the implementation of a new eligibility system, PERLSS, the help desk has seen an increase in responsibilities related to answering calls, responding to emails and voicemails, and identifying defects and system issues to report to the system team. PERLSS implementation requirements have increased the workload of existing team members and additional support is needed to maintain daily functions of the help desk team to ensure calls and inquiries are handled timely and accurately. The contractor role will allow the help desk team to manage PERLSS related work, including monitoring and reporting defects, process improvements, and required work related to additional PERLSS implementation phases. With each new phase, workload will increase for the agents due to questions being asked by partners and potential system issues being identified.
Assignments will include answering phone calls, providing information on LTSS programs or escalating concerns, and tracking resolutions.
Description of Duties (PROJECT-BASED) % of Total Work Effort
  • Call Center Agent: Handles incoming calls related to LTSS program information and troubleshooting. Researches, responds, and tracks all incoming calls and provides effective customer service. 50%
  • Help Desk Duties: Serves as primary agent related to incident tickets for LTSS eligibility system and Katie Beckett program to report defects and issues for resolution. Research and follow up on expiring Acceptable Use Policies for partners and verify user employment status. Checks and responds to emails and voicemails of partners within required timeframe. 50%

Action Plan Timeline
The contractor will be needed for nine (9) months.
  • Month 1: Training on new role, including shadowing and completion of new hire onboarding process.
  • Month 2: The contractor will begin working independently, with hands on support and monitoring of supervisor, on help desk tasks. These include answering phone calls, resolving questions or concerns, and tracking the resolution. Weekly check ins to occur with supervisor to monitor productivity and answer questions.
  • Months 3-7: The contractor will be fully independent in role and providing support with help desk tasks. In months 6 and 7, supervisor and contractor will begin discussing transition plan for tasks, to include a review of eligibility system implementation related tasks that are close to completion or have already been completed.
  • Months 8-9: The contractor will work with the help desk team on transitioning responsibilities to team members and finalizing outstanding work tasks. The contractor and supervisor will create a transition plan to minimize transition related gaps, ensuring compliance with required timeframes.

Minimum qualifications
  • Graduation from an accredited college or university with a bachelor's degree or graduation from an accredited college or university with an associate's degree and two years of qualifying professional experience
  • Excellent verbal and written communications skills
  • Proven technical skills (e.g. Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
  • Excellent time management skills and ability to multi-task and prioritize work in order to meet specific timeframes and deadlines with minimal supervision
  • Keen attention to detail and adherence to deadlines
  • Organization
  • Self-motivated and able to thrive in a fast-paced and results-driven environment
  • Critical thinking and problem-solving skills

Apply