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Senior Desktop Support Jobs in Tennessee (NOW HIRING)

Smith Seckman Reid

Desktop Support II

Nashville, TN · On-site

What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets-supporting multi-office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...

Noblesoft Technologies

Desktop Support

Chattanooga, TN · On-site

$18.50 - $23.50/hr

Desktop Support Chattanooga, TN Onsite Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred) Hardware Support : PC (Desktop ...

Forward Air

Desktop Support Technician

Greeneville, TN · On-site

$18 - $22.75/hr

Escalate complex issues to senior IT staff. * Deliver excellent customer service to end users ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

Smith Seckman Reid, Inc

Desktop Support II

Nashville, TN · On-site

$19.50 - $25/hr

What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets--supporting multi‑office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...

Private Company

Be Seen First

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

Desktop Support Technician Position Summary We are seeking a customer-focused Desktop Support ... Escalate complex issues to senior IT staff or vendors when appropriate. * Maintain confidentiality ...

Dealers Auto Auction Group

Desktop Support I

Chattanooga, TN · On-site

$17.25 - $22/hr

The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function ...

CITY ENTERPRISES LLC

Desktop Support I

Chattanooga, TN

$17.25 - $22/hr

The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Murfreesboro, TN · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

Zones LLC.

Desktop Support Technician

Nashville, TN · On-site

$25 - $31.25/wk

Day shift - Mon-Friday 8-5pm What you will do as the Desktop Support Technician : The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations ...

Zones LLC.

Desktop Support Technician

Nashville, TN · On-site

$25 - $31.25/hr

Day shift - Mon-Friday 8-5pm What you will do as the Desktop Support Technician : The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations ...

Zones

Desktop Support Technician

Nashville, TN · On-site

$31.25/hr

Day shift - Mon-Friday 8-5pm What you will do as the Desktop Support Technician : The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations ...

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Senior Desktop Support information

See Tennessee salary details

$13

$32

$54

How much do senior desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior desktop support in Tennessee is $32.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.65 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What are the most commonly searched types of Desktop Support jobs in Tennessee? The most popular types of Desktop Support jobs in Tennessee are:
What are popular job titles related to Senior Desktop Support jobs in Tennessee? For Senior Desktop Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Tennessee look for? The top searched job categories for Senior Desktop Support jobs in Tennessee are:
What cities in Tennessee are hiring for Senior Desktop Support jobs? Cities in Tennessee with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $68,288 per year, or $32.8 per hour.

Senior Desktop Engineer - Remote

Premise Health

Brentwood, TN • On-site, Remote

$80K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Premise Health rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

86th of 887 rated healthcare providers

Job description

Premise Health is Different on Purpose
Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.
Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
The Senior Desktop Engineer provides systems support to Premise managed health centers, corporate users, and regional offices. The purpose of the position is to deploy our endpoints and maintain their compliance and health through our administrative tools such as Microsoft Endpoint Configuration Manager, Microsoft Intune, Microsoft Cloud Management Gateway, and Jamf. The position also partners effectively with our Desktop Tech Lead to evaluate and implement new technologies to advance our IT organization in the administration of our IT assets, with a focus on automation. The Senior Desktop Engineer functions as a mentor to the non-senior engineers on the Desktop team.
This is a Full Time, remote, Senior Desktop Engineer role.
What You'll Do
  • Responsible for endpoint management, software packaging/deployment, patching, and general maintenance of the tools used to administer those endpoints.
  • Support the identification and implementation of innovative approaches to administrative tasks with a focus on automation, compliance, and security.
  • Configure and maintain Operating System Deployment task sequences for hardware imaging.
  • Participate in the planning of upgrades, changes, or implementation of endpoint administration systems, while following established change control processes.
  • Deep understanding of enterprise technologies such as security, networking, and infrastructure, with the ability to resolve interoperability problems on a large scale.
  • Work with Premise vendors to identify and support end user products and solutions.
  • Actively participate in, and or lead, project management meetings in support of assigned project work.
  • Work closely with the Desktop Tech Lead to test and evaluate new end user solutions.
  • Assist the Desktop Engineers with incidents where required.
  • Perform general system administration duties in a Windows Active Directory environment.

What You'll Bring
  • Bachelor's degree or equivalent work experience
  • 5+ years of experience providing desktop level support in an enterprise environment.
  • 3+ years of experience in Microsoft Endpoint Configuration Manager administration, including package creation/deployment, and OS administration/deployment.
  • Experience working with wireless networks, local area networks, SQL, scripting and network troubleshooting skills.
  • Experience with Intune administration, including Autopilot.
  • Experience with JAMF administration is desirable.
  • Capable with batch and PowerShell scripting.
  • Identify and troubleshoot problems in Endpoint Configuration Manager, and able to analyze and remediate.
  • Advanced knowledge of Microsoft operating systems and end-user platform systems in an enterprise environment.
  • Knowledge of Group Policy and Active Directory administration
  • Innovative and creative problem solving skills.
  • Communicate with a wide variety of users from executives to individual users.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits .
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
Premise provides its reasonable and genuinely expected range of compensation for this job of $80,000.00 - $98,000.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.
For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.
This posting is anticipated to close within 90 days of 04/23/2026.

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About Premise Health

Sourced by ZipRecruiter

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Brentwood, TN, US

Year founded

1975

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