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Desktop Support Manager Jobs in Tennessee (NOW HIRING)

Smith Seckman Reid

Desktop Support II

Nashville, TN · On-site

What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets-supporting multi-office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...

Noblesoft Technologies

Desktop Support

Chattanooga, TN · On-site

$18.50 - $23.50/hr

Desktop Support Chattanooga, TN Onsite Relevant Experience : 3 Years minimum Certification : A ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Revel Staffing

Desktop Support Technician

Franklin, TN · On-site

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

Dealers Auto Auction Group

Desktop Support I

Chattanooga, TN · On-site

$17.25 - $22/hr

The Desktop Support I role is designed to provide first-level technical assistance to end-users ... Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. * Strong ...

Smith Seckman Reid, Inc

Desktop Support II

Nashville, TN

$19.50 - $25/hr

What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets--supporting multi‑office Windows environments, mentoring Desktop Support I teammates, and keeping our people ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Murfreesboro, TN · On-site

$35K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

Forward Air

Desktop Support Technician

Greeneville, TN

$18 - $22.75/hr

Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements * Ability to lift and ...

New

Zones

Desktop Support Technician

Nashville, TN · On-site

$31.25/hr

Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing ... desktop, mobile) which require local interaction at the supported Locations. * Ability to ...

Zones LLC.

Desktop Support Technician

Nashville, TN · On-site

$25 - $31.25/hr

Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing ... desktop, mobile) which require local interaction at the supported Locations. * Ability to ...

Zones LLC.

Desktop Support Technician

Nashville, TN

$25 - $31.25/wk

Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing ... desktop, mobile) which require local interaction at the supported Locations. * Ability to ...

Private Company

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IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

Desktop Support Technician Position Summary We are seeking a customer-focused Desktop Support ... Perform equipment deployments, replacements, inventory management, and preventative maintenance.

New

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Tennessee

Desktop Support Manager information

See Tennessee salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support manager in Tennessee is $32.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.65 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Tennessee? The most popular types of Desktop Support jobs in Tennessee are:
What are popular job titles related to Desktop Support Manager jobs in Tennessee? For Desktop Support Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Tennessee look for? The top searched job categories for Desktop Support Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Desktop Support Manager jobs? Cities in Tennessee with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $68,288 per year, or $32.8 per hour.

Desktop Support Engineer

Procom Consultants Group

Memphis, TN • On-site

$13.44/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

Pay Rate: $13.44/hour

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Memphis, TN.


Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

Packaging and shipping replacement parts to customers

Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

May participate in development of information technology and infrastructure projects

Installing, supporting and troubleshooting approved desktop software

Performing planned maintenance, moves, adds and changes

Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

Exercises judgment with defined procedures and practices to determine appropriate action

Ability to work on call after hours as requiredCommunicate effectively with multiple customers and co-workers. This includes the following activities:

  • Consulting with the Service Desk on support calls
  • Able to communicate highly technical information to both technical and non-technical personnel
  • Providing Case status updates to management and end-users
  • Providing phone support and diagnostics to remote customers
  • Participating in training programs designed to educate customers about basic and specialized applications
  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills


1-2 years or more of related experience preferred

Associate's Degree or equivalent experience required

Strong customer service skills

Reliability and a strong sense of responsibility

Ability to work independently and take ownership

Solid technical and analytical skills required

Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

Knowledge of supported Microsoft Windows operating systems

Experience with Active Directory administration

Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

Ability to travel as required.

Ability to lift 50lbs (printers, desktop machines, etc.). 

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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