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Desktop Support Manager Jobs in Tennessee (NOW HIRING)

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Enterprise desktop support * Mobile Device Management (MDM) * Cisco technologies What We're Looking For We are looking for a dependable, customer-focused IT professional who enjoys solving technical ...

Billtrust

Manager, IT Services

Nashville, TN · On-site

$91K - $112K/yr

Responsibilities : • provide desktop support, endpoint management, and end-user computing across Billtrust • own Intune device enrollment, imaging and deployment pipelines, and user provisioning ...

Nesco Resource

IT Support Specialist

Nashville, TN · On-site

The role involves technical support, managing Active Directory, Windows and Mac device management ... Required : • 3 - 5 years of desktop support experience in a business or corporate environment ...

Whopper Technologies

Help Desk Analyst

Memphis, TN · On-site

$20 - $27.25/hr

Enterprise Windows desktop support * Microsoft Entra ID (Azure Active Directory) * Microsoft Intune Endpoint Management * Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams) * macOS and Apple ...

Cayuse Holdings

Desktop Technician III

Nashville, TN

$27.88/hr

The Desktop Technician III is responsible for providing IT support, troubleshooting, and system ... Field Support Managers and escalating to higher tiers when required. * Ensure compliance with ...

Cayuse Holdings

Desktop Technician III

Nashville, TN · On-site

$27.88/hr

Overview The Work: The Desktop Technician III is responsible for providing IT support, ... Field Support Managers and escalating to higher tiers when required. * Ensure compliance with ...

Nextech

IT Support Specialist

Franklin, TN

Configure, deploy, and support desktops, laptops, mobile devices, and related hardware. * Assist ... Manage and resolve help desk requests in a timely manner while maintaining a high level of customer ...

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Desktop Support Manager information

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How much do desktop support manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desktop support manager in Tennessee is $32.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.65 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Tennessee?

The most popular types of Desktop Support jobs in Tennessee are:

What are popular job titles related to Desktop Support Manager jobs in Tennessee?

For Desktop Support Manager jobs in Tennessee, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Desktop Support Manager jobs?

Cities in Tennessee with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,288 per year, or $32.8 per hour.

Technology Service and Support Manager - Americas

AllianceBernstein Holding L.P.

Nashville, TN • On-site

Full-time

Re-posted 14 days ago

Job description

Who You'll Work With:
We are seeking a Nashville, TN based Technology Services and Support Manager to join our Technology Services and Support Organization in Global Technology and Operations.
The Technology Service and Support (TSS) organization is responsible for AB's end-user support and workplace technology services provided to all enterprise users. TSS is a face-to-face client focused organization that works closely with all IT counterparts, as well as the business to deliver enterprise-wide products, services and support. Teams within TSS include End User Technology, the IT Service Desk, Service Delivery Operations, Audio Visual Services, and Technology Product Management. TSS is a global organization of 85+ members located across 15+ AB offices and reports to the Head of Enterprise Technology.
What You'll Do:
This role will be responsible for the delivery, adoption and support for all end user and workplace technology across the Americas offices. These incudes but is not limited to the desktop computing environment (Citrix virtual desktop, Office 365, Windows and Apple OS, etc.) mobile and BYOD devices (iOS, Android, Chromebooks, etc.) , communication and collaboration tools (Slack, Zoom, etc.), file services, telephony, and all desktop software.
  • Manage an End User Technology Team that supports our Americas offices (21 US, 2 Canadian and 3 Latin America) This includes managing and oversite of 18 staff members.
  • Delivery, adoption and support of end user and workplace technology for the Americas offices and AB staff. This includes the desktop computing environment, mobile devices and BYOD, telephony, market data, etc.
  • Act as a trusted advisor for business and technology teams serving as a go to for all technology related matters. Engage with technology product management to provide solutions for staff service and product feedback ensuring ongoing enhancements to AB's technology.
  • Lead technology training sessions - workshops, classes and 1:1 ad-hoc sessions.
  • Overall IT Service Management: people, processes and technology that support problem, incident, knowledge, asset, and change management. Utilize existing IT management systems including ServiceNow and Workday for service and purchasing.
  • Provide and review daily metrics surrounding service requests, incidents and problems.
  • Continual improvement of the service delivery process including regular interaction with the Service Delivery Operation team, AV Services and the IT Service Desk.
  • Procurement of end user technology and software.
  • Stay apprised of new technologies and trends in the technology industry and contribute to AB's technology roadmap.
  • Responsible for technology products, services and processes, serving as the product/project owner. This will involve all aspects of the technology lifecycle (strategy, requirements, design, implementation, marketing/communication and support) and partnering with engineering and operations teams.

What We're Looking For:
  • 7+ years management experience; Proven track record in staff development and talent recruitment.
  • 12+ years of experience in technology support (or similar technology background) Demonstration of strong verbal and written communications skills in a corporate environment.
  • Knowledge of and experience supporting common enterprise products and services including virtualized desktop environments, Windows, Mac OS, Microsoft Office, Windows Server (e.g., folder redirection, roaming profiles, distributed file system, permissions and shares, Apple iOS and Android, remote access solutions and market data applications.
  • Strong executive presence and high energy.
  • Strong business and technical writing skills.
  • Experienced in delivering technical training.
  • Strong understanding of IT Service Management practices.
  • Experience in using ITSM programs and the use of ServiceNow.
  • Excellent troubleshooting, technical/ creative problem-solving and analytical ability.
  • Strong technical skills.
  • Strong project management experience; Willingness and ability to lead firm-wide projects
  • Experience in the Financial Services industry a plus
  • Bachelor's degree required.

About AB
We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work.
Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us!
All are encouraged to apply. AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB's policies and practices seek to ensure that employment opportunities are available to all employees and applicants based solely on job-related criteria.
Nashville, Tennessee

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