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Desktop Support Manager Jobs in Tennessee (NOW HIRING)

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Enterprise desktop support * Mobile Device Management (MDM) * Cisco technologies What We're Looking For We are looking for a dependable, customer-focused IT professional who enjoys solving technical ...

InstantServe LLC

Service Desk Personnel

Nashville, TN · On-site

$19.25 - $26/hr

Enterprise desktop support * Mobile Device Management (MDM) * Cisco technologies What We're Looking For We are looking for a dependable, customer-focused IT professional who enjoys solving technical ...

Billtrust

Manager, IT Services

Nashville, TN · On-site

$91K - $112K/yr

Responsibilities : • provide desktop support, endpoint management, and end-user computing across Billtrust • own Intune device enrollment, imaging and deployment pipelines, and user provisioning ...

Cayuse Holdings

Desktop Technician III

Nashville, TN

$27.88/hr

The Desktop Technician III is responsible for providing IT support, troubleshooting, and system ... Field Support Managers and escalating to higher tiers when required. * Ensure compliance with ...

Cayuse Holdings

Desktop Technician III

Nashville, TN · On-site

$27.88/hr

Overview The Work: The Desktop Technician III is responsible for providing IT support, ... Field Support Managers and escalating to higher tiers when required. * Ensure compliance with ...

Nextech

IT Support Specialist

Franklin, TN

Configure, deploy, and support desktops, laptops, mobile devices, and related hardware. * Assist ... Manage and resolve help desk requests in a timely manner while maintaining a high level of customer ...

Noblesoft Technologies

Desktop Technician

Chattanooga, TN · On-site

$18.50 - $23.50/hr

PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones ... supporting printers in an enterprise environment * Advanced knowledge of client-side management ...

Billtrust US Careers

Manager, IT Services

Nashville, TN · Hybrid

$100K - $134K/yr

Own end-to-end desktop support: device management, OS imaging, app packaging, and endpoint compliance (Windows, macOS, mobile) * Architect intelligent ticket classification and auto-resolution ...

STI

Application Administrator

Nashville, TN · On-site

In addition, the contractor will coordinate with the Desktop Support team to provide minimal ... manage security measures to protect applications. • Create and maintain documentation for ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Tennessee

Desktop Support Manager information

See Tennessee salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desktop support manager in Tennessee is $32.83, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.65 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Tennessee? The most popular types of Desktop Support jobs in Tennessee are:
What are popular job titles related to Desktop Support Manager jobs in Tennessee? For Desktop Support Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Tennessee look for? The top searched job categories for Desktop Support Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Desktop Support Manager jobs? Cities in Tennessee with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $68,288 per year, or $32.8 per hour.

Service Desk Personnel

InstantServe LLC

Nashville, TN • On-site

$19.25 - $26/hr

Other

Re-posted 27 days ago

Job description

Job Title: IT Help Desk / Desktop Support Technician
Location: Tennessee (Onsite)
Duration: Long-Term Contract
Employment Type: W2 / Contract
Job Summary
We are seeking an experienced IT Help Desk/Desktop Support Technician to provide exceptional end-user support in a fast-paced enterprise environment. The ideal candidate will possess strong customer service skills, experience supporting Microsoft technologies, mobile devices, printers, networking, and enterprise applications while handling a high volume of support requests.
Required Qualifications
  • Minimum 2+ years of IT Help Desk or Desktop Support experience
  • Strong customer service and communication skills
  • Experience handling up to 30 support calls per day
  • Ability to lift and move equipment weighing up to 50 lbs
  • IT Call Center experience is highly preferred
Technical Responsibilities
Help Desk & Customer Support
  • Provide Tier 1/Tier 2 technical support via phone, remote sessions, and in person
  • Troubleshoot hardware, software, operating systems, and peripheral devices
  • Accurately document and manage incidents using ServiceNow
  • Escalate issues when appropriate while maintaining SLA compliance
Active Directory
  • Reset passwords and unlock user accounts
  • Navigate Organizational Units (OUs)
  • Manage user accounts and review account attributes
  • Perform basic account administration
Printer Support
  • Troubleshoot local and network printers
  • Support print servers and print queues
  • Resolve printer connectivity and driver issues
iOS Device Support
  • Configure and deploy iPhones and iPads
  • Reset Apple IDs/iTunes accounts
  • Perform device backup and restore
  • Reset network settings and troubleshoot mobile devices
Video Conferencing
  • Support Microsoft Teams
  • Support Cisco WebEx
  • Support Cisco Presence video conferencing solutions
Network Troubleshooting
  • Diagnose wired and wireless connectivity issues
  • Support VPN connectivity
  • Troubleshoot LTE, Wi-Fi, and internal/external network access problems
Application Support
  • Resolve application access and permission issues
  • Troubleshoot browser-based versus installed applications
  • Configure compatibility settings
  • Support enterprise software
Remote Support
  • Microsoft Remote Assistance (MSRA)
  • Remote Desktop Protocol (RDP)
  • Microsoft Teams Remote Assistance
  • Cisco WebEx Remote Support
Hardware Deployment
  • Install and configure desktops, laptops, monitors, printers, and peripherals
  • Image and deploy new devices
  • Perform hardware replacements and upgrades
  • Support asset inventory and device lifecycle management
ServiceNow
  • Create, update, assign, and resolve incidents
  • Maintain accurate ticket documentation
  • Track requests through completion
Preferred Skills
  • Microsoft 365
  • Windows 10/11
  • Azure Active Directory
  • Microsoft Intune
  • Office 365
  • Enterprise desktop support
  • Mobile Device Management (MDM)
  • Cisco technologies
What We're Looking For
We are looking for a dependable, customer-focused IT professional who enjoys solving technical problems, thrives in a collaborative team environment, and can provide outstanding support to end users in a high-volume enterprise setting.
This is an onsite, long-term opportunity with the potential for extension. Immediate availability is preferred
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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