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Information Technology Desktop Support Jobs in Tennessee

Private Company

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

Associate degree in Information Technology or related field preferred, or equivalent work experience. * Minimum of 4 years of desktop support or help desk experience, preferably in a healthcare ...

F2Onsite

Be Seen First

IT Desktop Support Technician

Cookeville, TN · On-site

$28 - $29/hr

Company Description F2OnSite is the fastest growing IT field services company in the United States ... We specialize in all types of technology, projects, desktop support and more.

Wmeimg

AV Support Engineer

Nashville, TN

IT/Desktop support experience is also a plus, but not required. The Audiovisual Support Engineer plays a critical role by directly supporting all team members, clients, and client business teams ...

WME Group

AV Support Engineer

Nashville, TN · On-site

IT/Desktop support experience is also a plus, but not required. The Audiovisual Support Engineer plays a critical role by directly supporting all team members, clients, and client business teams ...

Socket.dev

IT - Desktop Engineer III

Chattanooga, TN · On-site

$90 - $130/hr

Job Summary The Desktop Engineer III would need to design, perform application packaging, operating ... Minimum of 7+ Years' experience designing, testing, integrating, upgrading, and support of ...

New

Medicine Journal

IT - Desktop Technician III

Chattanooga, TN · On-site

$18.50 - $23.50/hr

You will provide support for all end user computing devices including desktops, laptops, tablets ... High School Diploma Associate's Degree in Computer Technology or equivalent work experience ...

WME Group

Senior IT Support Engineer

Nashville, TN · Hybrid

The Senior IT Support Engineer will serve as a visible and trusted technology partner for employees ... In addition to resolving day-to-day incidents and service requests across desktops, mobile devices ...

Wmeimg

Senior IT Support Engineer

Nashville, TN · Hybrid

The Senior IT Support Engineer will serve as a visible and trusted technology partner for employees ... In addition to resolving day-to-day incidents and service requests across desktops, mobile devices ...

Smith Seckman Reid

Desktop Support II

Nashville, TN · On-site

What You'll Do As a Desktop Support II professional, you'll tackle the tougher tickets-supporting ... Perform other duties as assigned to support reliable IT operations and a positive end-user ...

TEKsystems

Desktop Support Analyst

Knoxville, TN

$25 - $27/hr

Position Overview We are seeking a Desktop Support Technician to join our IT End User Computing team and provide hands-on support for a large enterprise environment supporting more than 18,000 ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Tennessee

Information Technology Desktop Support information

See Tennessee salary details

$9

$22

$34

How much do information technology desktop support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for information technology desktop support in Tennessee is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $24.66 per hour, depending on experience, location, and employer.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Information Technology Desktop Support jobs in Tennessee?

For Information Technology Desktop Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Information Technology Desktop Support jobs in Tennessee look for?

The top searched job categories for Information Technology Desktop Support jobs in Tennessee are:

Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,928 per year, or $22.1 per hour.

IT Desktop Support Technician

Private Company

Memphis, TN • On-site

$45K - $55K/yr

Full-time

Retirement, PTO

Posted 13 days ago

Job description

Desktop Support Technician

Position Summary

We are seeking a customer-focused Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent troubleshooting skills, reliable transportation, and a passion for delivering outstanding customer service to both staff and residential clients living on campus.

This position requires regular travel between facilities to install, maintain, and support desktops, laptops, mobile devices, printers, and other technology while ensuring minimal disruption to patient care and daily operations.

Essential Responsibilities

  • Provide onsite desktop and technical support for three healthcare facilities within a 15-mile radius.
  • Diagnose and resolve hardware, software, network, printer, and peripheral issues.
  • Install, configure, upgrade, and maintain desktop computers, laptops, mobile devices, and related equipment.
  • Respond promptly to service requests and document work performed using the organization's ticketing system.
  • Deliver excellent customer service while supporting clinical staff, administrative employees, and residential clients on campus.
  • Assist with onboarding and offboarding by configuring user accounts, computers, and access to systems.
  • Support Microsoft Windows operating systems, Microsoft 365 applications, email, and standard business software.
  • Perform equipment deployments, replacements, inventory management, and preventative maintenance.
  • Escalate complex issues to senior IT staff or vendors when appropriate.
  • Maintain confidentiality and comply with HIPAA and organizational security policies.
  • Participate in occasional after-hours or on-call support as needed.

 

Qualifications

  • Associate degree in Information Technology or related field preferred, or equivalent work experience.
  • Minimum of 4 years of desktop support or help desk experience, preferably in a healthcare environment.
  • Experience supporting Windows workstations, Microsoft 365, Active Directory, printers, and basic networking.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to exceptional customer service.
  • Ability to prioritize multiple support requests and work independently.
  • Experience supporting electronic medical record (EMR/EHR) systems is a plus.

Requirements

  • Valid driver's license and reliable personal transportation.
  • Ability to travel between three facilities within a 15-mile service area throughout the workday.
  • Ability to lift and move equipment weighing up to 40 pounds.
  • Ability to work in clinical, office, and residential care environments.
  • Successful completion of required background screening and any applicable healthcare compliance requirements.

Preferred Skills

  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience with healthcare technology and HIPAA compliance.
  • Knowledge of mobile device management (MDM), imaging, and endpoint management tools.
  • Experience supporting VoIP phones, wireless networks, and audiovisual equipment.

Key Competencies

  • Customer Service Excellence
  • Technical Troubleshooting
  • Communication Skills
  • Time Management
  • Dependability
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Professionalism
  • Compassion and respect when assisting healthcare staff and residential clients

Company Description

Private Company