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Information Technology Desktop Support Jobs (NOW HIRING)

gaylor

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

gaylor

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

LJA Engineering

IT Desktop Support Tech

Denver, CO · On-site

$28 - $32/hr

As an IT Desktop Support Technician at LJA in our IT department, you will be responsible for providing technical support to local and regional end users with primary focus on diagnosing and resolving ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Job Summary The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, and related technology systems. This role ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, software, and related technology systems. This role ...

CACI

IT Desktop Support Technician

Oklahoma City, OK

$39K - $78K/yr

Job Title: IT Desktop Support Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None ...

New

Denver

IT Desktop Support Technician

Denver, CO

$26.84 - $33.55/hr

As an IT Desktop Support Technician II, you will provide day-to-day technical support for desktop hardware, software, peripherals, and user requests. You will address routine incidents, assist with ...

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Information Technology Desktop Support information

See salary details

$10

$24

$38

How much do information technology desktop support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for information technology desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

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What states have the most Information Technology Desktop Support jobs?

States with the most job openings for Information Technology Desktop Support jobs include:

What job categories do people searching Information Technology Desktop Support jobs look for?

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Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support

gaylor

Charlotte, NC • On-site

Full-time

Re-posted 2 days ago

Gaylor Electric rating

7.4

Company rating: 7.4 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Job description

SCOPE OF WORK 

The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. 

POSITION REQUIREMENTS 

  • Possesses an outgoing, amiable personality, and desire to help others 
  • Effective communication skills, both verbal and written 
  • Knowledgeable in the Windows desktop environment 
  • Maintains confidentiality of all Company information 
  • Excellent time management skills and ability to multitask 
  • Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required. 

RESPONSIBILITIES 

  • Maintains appropriate records, files, and documentation 
  • Responds to support requests and takes necessary steps to resolve problems 
  • Documents support issues and solutions 
  • Remote problem-solving through use of remote connection tools 
  • Diagnoses Windows and PC hardware and Software issues 
  • Laptop, tablet, cell phone configurations and deployments 
  • Basic troubleshooting of LAN and connectivity issues 
  • Performs data migrations and assists in data restorations on local devices 

EDUCATION 

  • CompTIA A+ preferred; may be obtained within first year of employment 

EXPERIENCE 

  • Previous desktop support or IT helpdesk experience preferred 

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