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Information Technology Desktop Support Jobs (NOW HIRING)

Job#: 3032541 IT Desktop Support Tech: Reporting to the IT Desktop Manager, the IT Desktop Support Technician II investigates, diagnoses, and resolves most incidents that are not resolved by the ...

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools ... Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain ...

As an IT Desktop Support Technician at LJA Business Solutions , you will provide second-level technical support for desktop & laptop PCs, network printers and mobile devices. A TYPICAL DAY MIGHT ...

As an IT Desktop Support Technician at LJA Business Solutions , you will provide second-level technical support for desktop & laptop PCs, network printers and mobile devices. A TYPICAL DAY MIGHT ...

The IT Desktop Support Technician will contribute to the successful implementation, maintenance, and enhancement of IT systems across projects. In this role, the IT Desktop Support Technician will ...

Position-Technician (IT) Desktop Support Location-Hickory, North Carolina, USA Duration- 12 Months Responsibilities- Non-Exempt Role Purpose: This role performs technical duties and activities within ...

The IT Desktop Support Technician will contribute to the successful implementation, maintenance, and enhancement of IT systems across projects. In this role, the IT Desktop Support Technician will ...

IT Desktop Support Specialist

Greeley, CO ยท On-site

$57K - $84K/yr

Position Title: * IT Desktop Support Specialist * Position Type: * Full Time, benefit eligible * Date Posted: * 5/4/26 * Start Date: * TBD * Location: * Frontier Academy Elementary and Secondary

Senior IT Desktop support Tech

New York, NY ยท On-site

$22.25 - $28.25/hr

Job Title: Senior IT Desktop support Tech Location: NYC,NY- 5 days in office Duration: 6-12 months * Systems/Apps administration including installation/upgrade of software's, account management ...

Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid Location: In Person Department: IT Reports To: IT Manager FLSA Status: Exempt EEO Code: 2 Professionals Original ...

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Information Technology Desktop Support information

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$10

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How much do information technology desktop support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for information technology desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Technology Desktop Support specialist, and why are they important?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an Information Technology Desktop Support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is Information Technology Desktop Support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
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What states have the most Information Technology Desktop Support jobs? States with the most job openings for Information Technology Desktop Support jobs include:
What job categories do people searching Information Technology Desktop Support jobs look for? The top searched job categories for Information Technology Desktop Support jobs are:
IT Desktop Support Tech

IT Desktop Support Tech

Apex Systems

Chicago, IL โ€ข On-site

Other

Medical, Dental, Vision, Life, Retirement

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Job#: 3032541
Job Description:
IT Desktop Support Tech:
Reporting to the IT Desktop Manager, the IT Desktop Support Technician II investigates, diagnoses, and resolves most incidents that are not resolved by the Helpdesk Techs and Desktop Tech I. This individual assists the Helpdesk/Desktop I Technicians to solve basic technical problems and investigates more complex issues escalated to him/her. The IT Desktop Support Technician II performs high level local desktop support for onsite personnel as well as remote support using remote control tools. This individual relies on experience and judgment, as well as pre-established processes and procedures to identify, research, and resolve technical issues. The IT Desktop Support Technician II documents, tracks and monitors issues escalated to him/her to ensure a timely resolution. They coordinate with management, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies. This individual will collaborate with peers to discuss and identify solutions, as well as serve as an escalation point to the Service Desk and Desktop Tech I peers.
Essential Job Functions
  • Performs onsite installation or replacement of various hardware and software components.
  • Performs diagnostic testing and analyzes test results in order to resolve the issue.
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
  • Triage Tier 2 and Tier 3 trouble tickets.
  • Resolves desktop, application, networking and connectivity issues.
  • Collaborates with development staff to recreate issues in the test environment.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
  • Interface with infrastructure, database, and development personnel.
  • Communicate the plan, progress, and issues in a timely manner.
  • Initiates escalation as appropriate to ensure management awareness
  • Follows SOPs and escalation procedures to ensure proper SLAs are met.
  • Actively contributes to ongoing process improvement.
  • Determines root cause of problems and identifies workarounds or permanent fixes.
  • Ensures workarounds and permanent fixes are documented and communicated to Help Desk Specialists.
  • Escalates issues to Tier 3 support when the issue exceeds their skill set.
  • Serves as Subject Matter Expert (SME) for IT desktop support.
  • Writes automated scripts to help streamline various desktop duties and application deployments.
  • Actively participates in end user and Service Desk Analyst training by providing materials, conducting training, or attending training in the role of SME.
  • Maintains IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime.
  • Administers, updates, and troubleshoots corporate telephony system as needed with guidance from Telecom team.
  • Contributes to documentation and Knowledge Base articles and reviews/updates on regular basis.
  • Occasional travel may be required.
  • Performs other related duties as assigned.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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