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Information Technology Desktop Support Jobs (NOW HIRING)

DivIHN

IT Desktop Support

Tolleson, AZ · On-site

Description : IT Desktop Support- IT provides hands-on technical support for end users at the Tolleson, Arizona, site. This role focuses on diagnosing, troubleshooting, and resolving hardware ...

gaylor

IT Desktop Support

Indianapolis, IN

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

Gaylor Electric

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

FlexTG

IT Desktop Support Technician II

Mesa, AZ · On-site

Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid Location: In Person Department: IT Reports To: IT Manager FLSA Status: Exempt EEO Code: 2 Professionals Original ...

TEKsystems

IT Desktop Support

Clinton, MD

$20 - $28/hr

Our customer is hiring a Desktop Support Technician to work onsite in Clinton, MD. This person will ... The users have a varying understanding of technology which requires someone with strong patience ...

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Information Technology Desktop Support information

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How much do information technology desktop support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for information technology desktop support in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.
More about Information Technology Desktop Support jobs
What cities are hiring for Information Technology Desktop Support jobs? Cities with the most Information Technology Desktop Support job openings:
What states have the most Information Technology Desktop Support jobs? States with the most job openings for Information Technology Desktop Support jobs include:
What job categories do people searching Information Technology Desktop Support jobs look for? The top searched job categories for Information Technology Desktop Support jobs are:
Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support

DivIHN

Tolleson, AZ • On-site

Contractor

Posted 8 days ago

Job description

For further inquiries about this opportunity, please contact our Talent Specialist, Jessolin, at (224) 704-1714
Title: IT Desktop Support
Duration: 6 Months
Location: Onsite - Tolleson, AZ
Schedule: Full-time, M-F, 8am-5pm, Overtime and on call as needed.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
IT Desktop Support- IT provides hands-on technical support for end users at the Tolleson, Arizona, site. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment. The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams.
Key Responsibilities
  • Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
  • Troubleshoot and resolve hardware, software, and network connectivity issues
  • Perform Active Directory administration tasks
  • Support Windows 11 and Microsoft 365 environments
  • Provide limited support for corporate mobile devices
  • Troubleshoot Cisco VPN and Citrix issues
  • Provide remote support using tools such as LogMeIn
  • Perform device imaging and deployment (USB/PXE)
  • Maintain asset inventory and documentation
  • Support printer and IP telephony systems
  • Coordinate hardware ordering and deployment
  • Manage and update tickets in ServiceNow
  • Assist with IT projects and Smart Hands support

Required Education:
  • Associate's Degree in IT or relevant field.

Required Qualifications:
  • 1+ year hardware support experience
  • 1+ year in-person, customer-facing IT support
  • Strong troubleshooting and communication skills

Preferred Experience:
  • Manage incoming requests through ticketing system among team
  • Experience using ServiceNow to manage assigned tickets

Preferred Certifications
  • CompTIA ITF+
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Cloud+
  • CompTIA Mobility+

Physical Requirements
  • Ability to lift and move equipment up to 40 pounds

Performance Expectations
  • Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
  • Deliver excellent customer service
  • Adhere to all service management principles, processes, and guidelines
  • Interact professionally with customers, peers, managers, and SMEs
  • Take ownership of follow-ups and communicate progress consistently
  • Demonstrate strong communication, technical knowledge, organization, and multitasking skills
  • Provide timely and effective resolution/fulfillment of requests

Interview Process
  • One Round - Onsite Panel Interview

Apply