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Information Technology Desktop Support Jobs in Delaware

Talent Groups

Onsite // Field Desktop Support

Wilmington, DE · On-site

$19.75 - $25/hr

Onsite Field Desktop Support Contract Wilmington, DE ROLE PURPOSE The IT Deskside Support Engineer ... This position is a critical extension of healthcare IT operations, bridging Service Desk ...

New

sgsconsulting

Be Seen First

IT Help Desk support

Newark, DE · On-site

$25/hr

Time management, communication Summary of Duties and Responsibilities * IT Help Desk support (On ... Desktop support tools knowledge. * Anti-Virus, Malware, Spam, and other security remediation ...

New

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

Job Title: IT Application Support Location-Type: Hybrid - 3 days in in either Marlborough MA or Wilmington DE Start Date Is: September Duration: (contract, perm, etc): 1 year contract with potential ...

Christiana Care Health Services

Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization. * 2 or more years of information technology, Desktop/Hardware ...

U.S. Navy

IT Support Specialist

Georgetown, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bellefonte, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bridgeville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Selbyville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Edgemoor, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Lincoln, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Frankford, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Millville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Millsboro, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Smyrna, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsInformation Technology Desktop Support JobsInformation Technology Desktop Support Jobs in Delaware

Information Technology Desktop Support information

See Delaware salary details

$10

$24

$38

How much do information technology desktop support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for information technology desktop support in Delaware is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is information technology desktop support?

Information Technology Desktop Support involves providing technical assistance to computer users within an organization. Desktop support professionals help resolve hardware and software issues, install and configure new systems, and ensure that workstations are running smoothly. They may also assist with troubleshooting network problems, setting up peripherals like printers, and providing guidance on cybersecurity best practices. Their goal is to minimize downtime and keep employees productive by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an information technology desktop support specialist?

To thrive as an Information Technology Desktop Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), and typically a relevant certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and common productivity software is essential. Excellent communication, patience, and customer service skills enable effective support and problem resolution. These abilities are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience.

What are some common challenges faced in an information technology desktop support role, and how can they be effectively managed?

Information Technology Desktop Support professionals often encounter challenges such as managing high volumes of support tickets, handling urgent technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, strong organizational and time-management skills are essential, as well as the ability to explain technical concepts in simple terms. Building rapport with users and collaborating closely with other IT team members can also help resolve issues efficiently and enhance the overall support experience.

What is the difference between Information Technology Desktop Support vs Network Support Specialist?

AspectInformation Technology Desktop SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desks, remote supportData centers, network operations centers, on-site
Job FocusEnd-user device troubleshooting, OS issuesNetwork infrastructure, connectivity issues
Industry UsageIT support teams across various industriesNetwork administration teams in organizations

While both roles support IT functions, Desktop Support primarily assists end-users with hardware and software issues, whereas Network Support Specialists focus on maintaining and troubleshooting network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Information Technology Desktop Support jobs in Delaware?

For Information Technology Desktop Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Information Technology Desktop Support jobs in Delaware look for?

The top searched job categories for Information Technology Desktop Support jobs in Delaware are:

Information Technology Desktop Support jobs near you
Infographic showing various Information Technology Desktop Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,646 per year, or $24.3 per hour.

Desktop Support Technician

American Technology Services

Wilmington, DE • On-site

$19.75 - $25/hr

Full-time

Re-posted 26 days ago

Job description

About American Technology Services LLC
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most - the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our "corporate knowledge" about our clients' IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a customer-focused and proactive Onsite Technician II to support one of our enterprise clients at their Wilmington, DE corporate office. This position serves as the primary onsite IT resource, providing Level 2 technical support, maintaining office technology, and ensuring employees have a positive technology experience throughout their workday. The ideal candidate enjoys working directly with end users, thrives in a hands-on support environment, and can effectively balance walk-up requests, ticketed work, and proactive site maintenance activities.
What you'll do
  • Troubleshoot hardware, software, and connectivity issues with a focus on timely resolution and excellent customer service.
  • Provide both walk-up and remote end-user support.
  • Support employee onboarding, offboarding, and workstation setup activities.
  • Troubleshoot audio/video, camera, display, and meeting connectivity issues.
  • Coordinate repairs or replacements as needed to minimize business impact.
  • Perform routine site wellness checks to verify office IT infrastructure and equipment is functioning properly.
  • Document and track maintenance activities, issues, and resolutions.
  • Maintain accurate asset inventory records and assist with asset audits and refresh initiatives.
  • Manage and resolve support tickets while meeting service level expectations.
  • Maintain detailed documentation of work performed and issue resolution.
  • Contribute to knowledge articles and process documentation when appropriate.
  • Coordinate with facilities teams and third-party vendors on technology-related projects and repairs.
  • Support office moves, equipment installations, cabling activities, and other onsite initiatives.

Qualifications
  • 2+ years of desktop support, help desk, or end-user support experience.
  • Experience supporting Windows, and Microsoft 365 applications.
  • Experience troubleshooting desktop hardware, software, printers, and peripherals.
  • Experience supporting conference room technology.
  • Experience with Citrix or virtual desktop environments.
  • Strong customer service, communication, and organizational skills.
  • Ability to work independently in an onsite support role.
  • Experience working within a ticketing system such as ServiceNow.
  • Strong ability to prioritize competing requests and manage workload independently in a fast-paced environment.

Qualifications Preferred
  • Experience with hardware deployments, asset management, and lifecycle programs.
  • Experience serving as the primary onsite IT resource for a corporate office environment.
  • Familiarity with Microsoft Intune, Azure AD/Entra ID, or endpoint management tools.
  • Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.

What Success Looks Like
  • Delivering exceptional customer service and technical support.
  • Maintaining a visible and approachable onsite IT presence.
  • Keeping conference rooms and office technology operational.
  • Resolving support requests efficiently and documenting work thoroughly.
  • Proactively identifying and addressing issues before they impact users.

Work Environment
  • Full-time (Monday - Friday, 8:30 AM - 5:00 PM ET) onsite position located in Wilmington, DE.
  • Regular interaction with end users, facilities teams, vendors, and remote support teams.
  • Occasional lifting and movement of IT equipment may be required.

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