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Desktop Support Jobs in Delaware (NOW HIRING)

Talent Groups

Onsite // Field Desktop Support

Wilmington, DE · On-site

$19.75 - $25/hr

Onsite Field Desktop Support Contract Wilmington, DE ROLE PURPOSE The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

TEKsystems

Systems Administrator

Newark, DE

$30 - $33/hr

Desktop Support, Windows 10 & 11, Server Hardware Support, Windows Networking, ServiceNow, JIRA, Change Management, NERC CIP Experience, Strong Communication, Leadership Secondary Skills: NetApp ...

Adesis, Inc.

$80 - $100/hr

RequiredQualifications: * 5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment. * Senior-level experience supporting ...

Worldwide TechServices

Dynamic PC Support

New Castle, DE · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

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Desktop Support information

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How much do desktop support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for desktop support in Delaware is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Delaware?

The most popular types of Desktop Support jobs in Delaware are:

What are popular job titles related to Desktop Support jobs in Delaware?

For Desktop Support jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Delaware look for?

The top searched job categories for Desktop Support jobs in Delaware are:

What cities in Delaware are hiring for Desktop Support jobs?

Cities in Delaware with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,807 per year, or $23 per hour.

Desktop Support Technician

American Technology Services

Wilmington, DE • On-site

$19.75 - $25/hr

Full-time

Re-posted 29 days ago

Job description

About American Technology Services LLC
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most - the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our "corporate knowledge" about our clients' IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a customer-focused and proactive Onsite Technician II to support one of our enterprise clients at their Wilmington, DE corporate office. This position serves as the primary onsite IT resource, providing Level 2 technical support, maintaining office technology, and ensuring employees have a positive technology experience throughout their workday. The ideal candidate enjoys working directly with end users, thrives in a hands-on support environment, and can effectively balance walk-up requests, ticketed work, and proactive site maintenance activities.
What you'll do
  • Troubleshoot hardware, software, and connectivity issues with a focus on timely resolution and excellent customer service.
  • Provide both walk-up and remote end-user support.
  • Support employee onboarding, offboarding, and workstation setup activities.
  • Troubleshoot audio/video, camera, display, and meeting connectivity issues.
  • Coordinate repairs or replacements as needed to minimize business impact.
  • Perform routine site wellness checks to verify office IT infrastructure and equipment is functioning properly.
  • Document and track maintenance activities, issues, and resolutions.
  • Maintain accurate asset inventory records and assist with asset audits and refresh initiatives.
  • Manage and resolve support tickets while meeting service level expectations.
  • Maintain detailed documentation of work performed and issue resolution.
  • Contribute to knowledge articles and process documentation when appropriate.
  • Coordinate with facilities teams and third-party vendors on technology-related projects and repairs.
  • Support office moves, equipment installations, cabling activities, and other onsite initiatives.

Qualifications
  • 2+ years of desktop support, help desk, or end-user support experience.
  • Experience supporting Windows, and Microsoft 365 applications.
  • Experience troubleshooting desktop hardware, software, printers, and peripherals.
  • Experience supporting conference room technology.
  • Experience with Citrix or virtual desktop environments.
  • Strong customer service, communication, and organizational skills.
  • Ability to work independently in an onsite support role.
  • Experience working within a ticketing system such as ServiceNow.
  • Strong ability to prioritize competing requests and manage workload independently in a fast-paced environment.

Qualifications Preferred
  • Experience with hardware deployments, asset management, and lifecycle programs.
  • Experience serving as the primary onsite IT resource for a corporate office environment.
  • Familiarity with Microsoft Intune, Azure AD/Entra ID, or endpoint management tools.
  • Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.

What Success Looks Like
  • Delivering exceptional customer service and technical support.
  • Maintaining a visible and approachable onsite IT presence.
  • Keeping conference rooms and office technology operational.
  • Resolving support requests efficiently and documenting work thoroughly.
  • Proactively identifying and addressing issues before they impact users.

Work Environment
  • Full-time (Monday - Friday, 8:30 AM - 5:00 PM ET) onsite position located in Wilmington, DE.
  • Regular interaction with end users, facilities teams, vendors, and remote support teams.
  • Occasional lifting and movement of IT equipment may be required.

Apply