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Desktop Support Jobs in Delaware (NOW HIRING)

Stefanini

Desktop Support Specialist

Wilmington, DE

Stefanini is looking for Desktop Support Specialist in Wilmington, DE (Onsite) For quick Apply, please reach out to Sahnaj Pervin- call: / email: Work Hours: M-F (37 hours) Work Location: Wilmington ...

Stefanini Group

Desktop Support Specialist

Wilmington, DE · On-site

$25 - $30/hr

Stefanini is looking for Desktop Support Specialist in Wilmington, DE (Onsite) For quick Apply, please reach out to Sahnaj Pervin- call: 2489360650 / email: sahnaj.pervin@stefanini.com Work Hours: M ...

BLUE OCEAN INC

Desktop Assembler

New Castle, DE · On-site

$16 - $18/hr

Blue Ocean Inc. is a leading third-party service provider based in North America that combines fulfillment center, warehousing, technical support, and logistics along with after-sales support. We are ...

New

BLUE OCEAN INC

Desktop Assembler

New Castle, DE · On-site

$16 - $18/hr

Blue Ocean Inc. is a leading third-party service provider based in North America that combines fulfillment center, warehousing, technical support, and logistics along with after-sales support. We are ...

New

Berkley

Associate Support Analyst Intern

Wilmington, DE

$25/hr

As an Associate Support Analyst Intern with the Berkley Experience and Support Team, you will have ... Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft ...

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$13

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How much do desktop support jobs pay per hour?

As of May 29, 2026, the average hourly pay for desktop support in Delaware is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Delaware? The most popular types of Desktop Support jobs in Delaware are:
What are popular job titles related to Desktop Support jobs in Delaware? For Desktop Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Delaware look for? The top searched job categories for Desktop Support jobs in Delaware are:
What cities in Delaware are hiring for Desktop Support jobs? Cities in Delaware with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Delaware as of May 2026, with employment types broken down into 57% Full Time, 11% Part Time, 7% Temporary, and 25% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $47,807 per year, or $23 per hour.

Desktop Support Specialist

Stefanini

Wilmington, DE

Other

Posted 8 days ago

Job description


Stefanini Group is hiring!
Stefanini is looking for Desktop Support Specialist in Wilmington, DE (Onsite)
For quick Apply, please reach out to Sahnaj Pervin- call: / email:
Work Hours: M-F (37 hours)
Work Location: Wilmington, DE (Onsite - Must be within an hour of Wilmington and will have to pay for parking)
Shift: 1st Shift.
Interview: In Person
The Desktop Support Specialist (DSS) support in-house teams and responding person to helpdesk tickets.
Responsibilities: Respond to help desk tickets.Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts).Troubleshoot basic network, software, and printing problems.
Job Requirements:Minimum of 3 years' experience.Must have customer service experience.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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