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Remote Desktop Support Jobs in Delaware (NOW HIRING)

White Tiger Connections

Bookkeeper

Wilmington, DE · On-site +1

$80K - $120K/yr

This is a remote position. About the Firm Our client is a well-established wealth management firm ... Utilize QuickBooks Desktop and QuickBooks Online extensively as a power user. Requirements * 5+ ...

White Tiger Connections

Staff Accountant

Wilmington, DE · On-site +1

$80K - $120K/yr

Prepare and post adjusting journal entries and support month-end close processes. * Prepare and ... Utilize QuickBooks Desktop and QuickBooks Online extensively as a power user. Requirements * 5+ ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

MasTec Utility Services

Wetland Scientist nex

Wilmington, DE · On-site +1

$72K - $95K/yr

... hybrid or remote role supporting operations in Eastern Pennsylvania and Southern New Jersey ... Provide initial desktop investigations * Perform plant identifications, soil analysis and identify ...

All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Delaware

Remote Desktop Support information

See Delaware salary details

$10

$27

$45

How much do remote desktop support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote desktop support in Delaware is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.82 per hour, depending on experience, location, and employer.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Delaware?

The most popular types of Desktop Support jobs in Delaware are:

What job categories do people searching Remote Desktop Support jobs in Delaware look for?

The top searched job categories for Remote Desktop Support jobs in Delaware are:

What cities in Delaware are hiring for Remote Desktop Support jobs?

Cities in Delaware with the most Remote Desktop Support job openings:

Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $56,199 per year, or $27 per hour.

Engineer, Client Services

IT Solutions Consulting LLC

Wilmington, DE • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Client Services is part of the Managed Services team responsible for supporting one (or multiple) clients and handling inbound and escalated inquiries for the client's products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Answering technical service calls and creating customer tickets.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
  • Provides phone support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Ensures creation of tickets and escalation to appropriate group(s).
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Work regularly with the client's internal service and project coordinators who assign tickets.
  • To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
  • Provide superior service to customers and clients with limited supervision consistently.
  • To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
  • Provides emergency on-call support on a rotating schedule.
  • Maintains excellent communication with Network Operation Center team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
  • Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.

Experience
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Required Skills and Experience:
  • Bachelor's Degree, or equivalent level of experience in related field
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience in implementation, configuration, management, and troubleshooting of the following technologies:
  • Windows Server 2008-16;
  • Remote Desktop Services (Multi-Server Farm w/ Secure Gateway);
  • Active Directory and Group Policy;
  • SSL Certificates
  • Microsoft Exchange 2010-16
  • Office 365 Exchange Online & Office 365 SharePoint Online
  • VMWare ESXi and vCenter Server
  • Cisco ASA and SonicWall firewalls
  • Remote Access VPNs and Site-to-Site VPNs
  • Basic router and switch configurations (VLAN / Redundant WAN)
  • Wireless Access Points and/or Controllers

Certificates, Licenses, Registrations
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
  • Must have reliable transportation. The majority of work is to be done at client offices with some work to be done from your home.

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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