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Desktop Support Manager Jobs in Delaware (NOW HIRING)

Talent Groups

Onsite // Field Desktop Support

Wilmington, DE · On-site

$19.75 - $25/hr

Onsite Field Desktop Support Contract Wilmington, DE ROLE PURPOSE The IT Deskside Support Engineer is responsible for delivering hands on, onsite technical support within healthcare facilities to ...

CHEER, Inc.

Center Support Manager

Georgetown, DE · On-site

$19/hr

CENTER SUPPORT MANAGER - FULL TIME SUMMARY DESCRIPTION The Center Support Manager's primary role is to act as a substitute for any position in a CHEER center when the regular staff is unavailable.

Mosaic

Direct Support Supervisor

Newark, DE · On-site

$54K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Five Below

Support lead Full Time

Newark, DE · On-site

$16/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support lead Full Time

Newark, DE · On-site

$16/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

TEKsystems

Systems Administrator

Newark, DE

$30 - $33/hr

Desktop Support, Windows 10 & 11, Server Hardware Support, Windows Networking, ServiceNow, JIRA, Change Management, NERC CIP Experience, Strong Communication, Leadership Secondary Skills: NetApp ...

Adesis, Inc.

$80 - $100/hr

Track IT inventory and support global asset tracking, device management, and lifecycle management ... RequiredQualifications: * 5+ years of progressive help desk, desktop support, systems support, or ...

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Desktop Support Manager information

See Delaware salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support manager in Delaware is $36.20, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.12 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Delaware?

The most popular types of Desktop Support jobs in Delaware are:

What are popular job titles related to Desktop Support Manager jobs in Delaware?

For Desktop Support Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Delaware look for?

The top searched job categories for Desktop Support Manager jobs in Delaware are:

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Cities in Delaware with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,304 per year, or $36.2 per hour.

Desktop Support Technician

American Technology Services

Wilmington, DE • On-site

$19.75 - $25/hr

Full-time

Re-posted 29 days ago

Job description

About American Technology Services LLC
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most - the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our "corporate knowledge" about our clients' IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a customer-focused and proactive Onsite Technician II to support one of our enterprise clients at their Wilmington, DE corporate office. This position serves as the primary onsite IT resource, providing Level 2 technical support, maintaining office technology, and ensuring employees have a positive technology experience throughout their workday. The ideal candidate enjoys working directly with end users, thrives in a hands-on support environment, and can effectively balance walk-up requests, ticketed work, and proactive site maintenance activities.
What you'll do
  • Troubleshoot hardware, software, and connectivity issues with a focus on timely resolution and excellent customer service.
  • Provide both walk-up and remote end-user support.
  • Support employee onboarding, offboarding, and workstation setup activities.
  • Troubleshoot audio/video, camera, display, and meeting connectivity issues.
  • Coordinate repairs or replacements as needed to minimize business impact.
  • Perform routine site wellness checks to verify office IT infrastructure and equipment is functioning properly.
  • Document and track maintenance activities, issues, and resolutions.
  • Maintain accurate asset inventory records and assist with asset audits and refresh initiatives.
  • Manage and resolve support tickets while meeting service level expectations.
  • Maintain detailed documentation of work performed and issue resolution.
  • Contribute to knowledge articles and process documentation when appropriate.
  • Coordinate with facilities teams and third-party vendors on technology-related projects and repairs.
  • Support office moves, equipment installations, cabling activities, and other onsite initiatives.

Qualifications
  • 2+ years of desktop support, help desk, or end-user support experience.
  • Experience supporting Windows, and Microsoft 365 applications.
  • Experience troubleshooting desktop hardware, software, printers, and peripherals.
  • Experience supporting conference room technology.
  • Experience with Citrix or virtual desktop environments.
  • Strong customer service, communication, and organizational skills.
  • Ability to work independently in an onsite support role.
  • Experience working within a ticketing system such as ServiceNow.
  • Strong ability to prioritize competing requests and manage workload independently in a fast-paced environment.

Qualifications Preferred
  • Experience with hardware deployments, asset management, and lifecycle programs.
  • Experience serving as the primary onsite IT resource for a corporate office environment.
  • Familiarity with Microsoft Intune, Azure AD/Entra ID, or endpoint management tools.
  • Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.

What Success Looks Like
  • Delivering exceptional customer service and technical support.
  • Maintaining a visible and approachable onsite IT presence.
  • Keeping conference rooms and office technology operational.
  • Resolving support requests efficiently and documenting work thoroughly.
  • Proactively identifying and addressing issues before they impact users.

Work Environment
  • Full-time (Monday - Friday, 8:30 AM - 5:00 PM ET) onsite position located in Wilmington, DE.
  • Regular interaction with end users, facilities teams, vendors, and remote support teams.
  • Occasional lifting and movement of IT equipment may be required.

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