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Desktop Support Manager Jobs in Delaware (NOW HIRING)

Worldwide TechServices

Dynamic PC Support

New Castle, DE · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

CYNET SYSTEMS

Field Support Technician

Wilmington, DE · On-site

$20 - $25/hr

Strong hands on experience with Windows desktops and laptops. Experience with common peripherals ... Asset Management. Hardware Troubleshooting. Qualification And Education: Minimum 4+ years of ...

Apex Systems

Technical Support

Newark, DE · On-site

$36K - $46K/yr

... monitors and lifting desktops while managing cables under desks. * Manage multiple issues ... Large-scale enterprise support experience (500+ users). * Solid hardware and software ...

CYNET SYSTEMS

Field Support Technician

Wilmington, DE · On-site

$20 - $25/hr

Strong hands on experience with Windows desktops and laptops. * Experience with common peripherals ... ITSM. * IMAC. * Asset Management. * Hardware Troubleshooting. Qualification And Education:

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Delaware

Desktop Support Manager information

See Delaware salary details

$14

$36

$60

How much do desktop support manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for desktop support manager in Delaware is $36.20, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.12 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in Delaware are:

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For Desktop Support Manager jobs in Delaware, the most frequently searched job titles are:

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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,304 per year, or $36.2 per hour.

Senior Help Desk Administrator

Universal Display Corporation

New Castle, DE

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Adesis Inc. is a subsidiary of Universal Display Corporation (Nasdaq: OLED), a global leader in organic light emitting diodes. Within our OLED Chemistry organization, we engage in research and development of new materials for use in the fabrication of OLED devices leading to the next generation of OLED displays.
Our R&D footprint encompasses almost 100,000 square feet of state-of-the-art laboratory and manufacturing space in two U.S. locations - New Castle and Wilmington, DE, centrally located in the Mid-Atlantic biotech/pharmaceutical hub.
We are an extraordinary company looking for extraordinary talent! If you would like to be a part of a multi-disciplinary team of scientists and engineers working on fast-paced and innovative OLED research programs that will impact the next generation of consumer electronics, then please come and join us!
Job Summary:
The Senior Help Desk Administrator provides advanced end-user support, systems administration-level troubleshooting, and project support across the company’s end-user technology environment. This role supports hardware, software, Microsoft 365, enterprise applications, networking, endpoint devices, and related services across multiple locations. The position requires strong customer service skills, technical ownership, and the ability to balance day-to-day support with project-based work.
Key Responsibilities:

  • Provide advanced help desk support, including third-tier issue resolution through phone, email, instant messaging, and the ticketing system.

  • Troubleshoot Windows operating systems, enterprise applications, network connectivity, endpoint devices, permissions, and related infrastructure.

  • Triage, route, monitor, resolve, and document support tickets, ensuring clear findings, actions, and resolutions.

  • Analyze event logs, compatibility issues, recurring incidents, and user-reported problems to identify root causes and permanent solutions.

  • Stage, image, configure, deploy, refurbish, and support end-user equipment in alignment with company standards.

  • Support onboarding by provisioning equipment, configuring user access, and setting up workstations for new hires.

  • Track IT inventory and support global asset tracking, device management, and lifecycle management practices.

  • Install and support software, hardware, printers, peripherals, and related technology at company locations, including Delaware and New Jersey offices as needed.

  • Support Active Directory, Microsoft 365, SharePoint, enterprise SaaS applications, user access, permissions, workflows, and user how-to questions.

  • Coordinate with internal IT teams, specialists, and vendors to resolve issues and support business operations.

  • Create and maintain technical documentation, support procedures, end-user communications, and internal knowledge articles.

  • Support automation, workflow improvements, SaaS integrations, onboarding improvements, IT projects, and departmental initiatives.

  • Track and report ticket metrics, monthly status data, and support activity trends.

  • Contribute to training on existing, new, and emerging technologies.

  • Follow procedures that support company standards, ISO requirements, and internal IT governance practices.

  • Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.

Required Qualifications:

  • 5+ years of progressive help desk, desktop support, systems support, or end-user technology experience in a corporate environment.

  • Senior-level experience supporting Windows workstations, Microsoft 365, Active Directory, endpoint devices, printers, mobile devices, and common business applications.

  • Strong troubleshooting skills across hardware, software, operating systems, applications, network connectivity, accounts, permissions, and security-related issues.

  • Working knowledge of TCP/IP, DHCP, DNS, LAN/WAN concepts, endpoint management, remote support tools, and remote monitoring platforms.

  • Experience with ticket-based support, including prioritization, follow-up, documentation, escalation, and support expectation management.

  • Ability to write clear technical documentation, routine reports, procedures, and end-user communications.

  • Strong communication, organization, time management, follow-up, and prioritization skills.

  • Proven ability to work independently, take ownership of issues, recommend improvements, and follow through with limited supervision.

  • Ability and willingness to travel between the Delaware and New Jersey offices as needed.

  • Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation are preferred.

Preferred Experience

  • SharePoint administration experience, including permissions, site support, workflows, and Microsoft 365 integration.

  • Experience with Windows Server, scripting, PowerShell, SQL queries, or related systems administration tools.

  • Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.

  • Experience supporting IT projects, automation, workflow improvement, and departmental initiatives.

Current Benefits at Adesis Inc.:

  • Competitive base salary and annual bonus program

  • Medical/Prescription Drug coverage, Dental, and Vision for employees and family

  • Option of Health and Dependent Flexible Spending Accounts (FSAs)

  • Option of Health Savings Account (HSA)

  • Group Term Life insurance, short term disability, and long-term disability benefits for employees

  • Employee Stock Purchase Plan (ESPP)

  • 401(k) company contribution

  • Annual charitable matching gift

  • Generous Paid Time Off

Annual compensation range: $80k-100k

At Adesis Inc., base pay is one part of our total compensation package. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the annual salary range only, and does not include bonus, equity or sales incentives, if applicable.