Entry Level Desktop Support Jobs in Delaware (NOW HIRING)

The Price Automotive Group is now hiring part-time and full-time System Administrators!  

Job Summary

The Systems Administrator assists the Director of IT in day to day operations and provides level one and two tech support to end users. The Admin is responsible for monitoring and maintaining the computer systems and networks of the organization and is responsible for installing and configuring computer systems, diagnosing hardware/software faults and solving technical and applications problems, either over the phone or in person and other tasks as deemed necessary by management.

Support

• Provides answers to clients by identifying problems, researching answers and guiding users through corrective steps.
• Provides resolutions to hardware and software related issues for various dealership systems.
• Dispatches and resolves level one and two tech support issues and escalates issues to the Directors and staff as needed.
• Perform hands-on fixes at the desktop and server level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Performs Printer repairs, and works with the vendors for

Systems Management

• Make use of Group Policy/PDQ Deploy and scripting techniques to deploy system fixes and enforce systems compliance
• Enforces FTC Safeguard Regulations and completed compliance checks for all staff.
• Is in charge of completing setup and removal of users access across all of the computer systems. Office 365, Internal Dealership Software (Darwin, vAuto, Automate, Badging)
• Routinely reviews dealership technical systems for abnormalities, security dashboards as well as Umbrella alerts.
• Oversees Server Updates, Patching, and compliance for systems.
• Is responsible for assisting the Director in the design, implementation and management of Server and file backups.
• Is responsible for new systems implementations, software installation, hardware maintenance and
• Has ability or the ability to learn and manage Cisco IP Phones, Wireless and Switching/Routing

System Improvement

• Is responsible for writing and maintaining documentation (Standard operating procedures)
• Participates in development of user training programs by identifying learning issues and recommending instructional language.
• Improves system performance by identifying problems and implements changes
• Helps with testing and evaluating new technology
• Routinely communicates with the Director about reoccurring issues and progress on projects
• Tests and deploys system updates and patches for various dealership systems
• Works with the Director in developing new solutions based on end user requirements

Professional Development

• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Assists in mentoring and training entry level staff

Organizational Relationships

The Systems Administrator reports to a nerd and works with outside internal staff, vendors and external software engineers while deploying and maintaining solutions.

Minimum Requirements

Candidates should have the Comptia A+, Net+ and MCP certifications or equivalent knowledge with an associate’s degree in Computer Science or equivalent college experience. The position requires excellent analytical, problem solving and communications skills. Candidates must also be able to lift 50 lbs.

Working Conditions and Atmosphere

The Systems Administrator works in multiple dealerships. Additional hours, travel and training are required as circumstances necessitate. Core business hours for technical staff will work on a rotation, the Dealerships are open 7am-8pm Monday – Friday, 9am-5pm on Saturdays and closed most Sundays.

Level 1 Tech Support

Level 1 tech support includes all new hire setups, printer installations, network connectivity troubleshooting, email setup/support, desktop or laptop software and hardware troubleshooting

Level 2 Tech Support

Level 2 tech support includes managing, maintaining, and troubleshooting VMware virtual machines, Windows Active Directory, DNS (Domain Name Services), DHCP (Dynamic Host Configuration Protocol), Group Policy, basic Cisco switch/router troubleshooting, and server hardware installation and troubleshooting.

Ticket Classifications

• Any ticket that drastically inhibits the function of an entire department shall be considered a high priority
• Tickets that should be completed inside of a week (such as new hire setups, or printer installs) should be considered medium priority
• Tickets that don’t have an immediate timeline (request for reports, investigate functionality) shall be considered low priority

Ticket Response Times

• All high priority tickets should be responded to within 4 business hours.
• All tickets considered medium priority should be responded to within two business days. (Responses for this category are defined as resolution of the issue or acknowledgement with an ETA of resolution)
• Any ticket considered low priority should be responded to within two business days with an acknowledgement and a rough ETA.

WHAT WE HAVE TO OFFER

• Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off. 
• Employee rewards and recognition programs.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.