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It Help Desk Jobs in Delaware (NOW HIRING)

Apexon

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Great Gray

Manager of IT Service Desk

Wilmington, DE · Hybrid

The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...

Great Gray

Manager of IT Service Desk

Wilmington, DE · Hybrid

The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...

Great Gray

Manager of IT Service Desk

Wilmington, DE · On-site

The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE · On-site

$20.75 - $28.50/hr

Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...

Great Gray

Service Desk Technician

Wilmington, DE · Hybrid

Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...

Great Gray

Service Desk Technician

Wilmington, DE · Hybrid

Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...

Great Gray

Service Desk Technician

Wilmington, DE · On-site

Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... 2 IT support issues. Basic Network Troubleshooting and Customer Service. 100% onsite at either ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to ... or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Delaware

It Help Desk information

See Delaware salary details

$12

$23

$33

How much do it help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for it help desk in Delaware is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized IT roles such as senior IT consultants, cybersecurity experts, and cloud architects, often requiring advanced certifications and extensive experience. These roles typically involve consulting, project management, or technical leadership in high-demand industries and may be project-based or commission-driven.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk do?

An IT help desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools to ensure smooth IT operations.

What jobs pay 4000 a week without a degree?

In IT help desk roles, earning $4,000 a week typically requires extensive experience, specialized skills, or certifications such as CompTIA or Cisco. High-paying positions may involve senior support, network administration, or cybersecurity tasks, often with long hours or freelance contracts, but such earnings are uncommon without formal education or significant expertise.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Delaware? The most popular types of It Help Desk jobs in Delaware are:
What are popular job titles related to It Help Desk jobs in Delaware? For It Help Desk jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Delaware look for? The top searched job categories for It Help Desk jobs in Delaware are:
What cities in Delaware are hiring for It Help Desk jobs? Cities in Delaware with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Delaware as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,195 per year, or $23.2 per hour.

Helpdesk Support

Apexon

New Castle, DE

$19.50 - $26.25/hr

Full-time

Re-posted 27 days ago

Job description

Company Description

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.

We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.

Job Description

Role Title: IT Help Desk 

Position: 1

Location: New Castle, DE.

Required Skills:

  1. Problem-solving skills.
  2. Analytical skills.
  3. Customer service experience.
  4. Patience.
  5. Excellent communication skills, written and verbal.

Responsibilities:

  • Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
  • They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
  • Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
Additional Information

All your information will be kept confidential according to EEO guidelines.

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