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It Help Desk Manager Jobs in Delaware (NOW HIRING)

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$20.50 - $28/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

... product and manage and complete customer tickets related to the product. The PS1 will provide ... Required Skills Help Desk Experience 2 years Customer Service Experience 2 years

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

... 2 IT support issues. Basic Network Troubleshooting and Customer Service. 100% onsite at either ... The primary function of this position is to resolve and/or manage issues over the phone or via ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... The primary function of this position is to resolve and/or manage issues over the phone or via ...

AAA Mid Atlantic

Manager, IT Audit

Wilmington, DE

$105K - $167K/yr

The IT Audit Manager leads and supervises multiple, concurrent technology-focused engagements ... and tools; help ensure consistent standards and adoption of datadriven auditing practices.

AAA Mid Atlantic

Mobile Solutions Specialist

Wilmington, DE · Hybrid

$53K - $75K/yr

... manage, and support mobile devices including tablets and mobile phones. * Partner with System Engineering and IT Help Desk teams to maintain appropriate access, permissions, and support for Roadside ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Delaware

It Help Desk Manager information

See Delaware salary details

$39K

$86.8K

$135.6K

How much do it help desk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for it help desk manager in Delaware is $86,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $106,100.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Delaware?

The most popular types of It Help Desk jobs in Delaware are:

What cities in Delaware are hiring for It Help Desk Manager jobs?

Cities in Delaware with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $86,805 per year, or $41.7 per hour.

IT Support Services II-Help Desk

Palmetto Technology Group

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About Courser
Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
IT Support Services II-Help Desk
We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Key Responsibilities:
  • Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution.
  • Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
  • Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
  • Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.
  • Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
  • Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.
  • Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.
  • Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
  • Manage user accounts, permissions, and access rights within various systems and applications.
  • Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.
Key Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3-5 years of experience in IT support or system administration, preferably in a corporate environment.
  • Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
  • Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
  • Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
Preferred Experience:
  • Experience with ConnectWise.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).
  • Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
  • Knowledge of IT security practices and data protection regulations.
Why you'll love working here
At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
Benefit Highlights
• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs
* Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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