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It Help Desk Manager Jobs in Delaware (NOW HIRING)

Courser

Coordination Engineer

Wilmington, DE · On-site

... Help Desk, Service Desk, IT Support, Dispatch, Service Coordination, or customer service role. · Demonstrated ability to manage multiple priorities and maintain attention to detail in a fast-paced ...

Wsfsbank

IT Audit Supervisor

Wilmington, DE

$92K - $152K/yr

This position reports to the IT Audit Manager and will provide him or her with assessments of the adequacy of the Company's Information Technology Internal Control environment. Job Responsibilities:

WSFS Bank

IT Audit Supervisor

Wilmington, DE · On-site

$92K - $152K/yr

This position reports to the IT Audit Manager and will provide him or her with assessments of the adequacy of the Company's Information Technology Internal Control environment. Job Responsibilities:

IT Resource Solutions

Product Specialist

New Castle, DE · On-site

$20 - $24/hr

IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care ... Any other duties as assigned by your manager. Competencies Customer Centric Self-Motivated Ability ...

Proctor & Gamble

Site Digital IT Manager Internship

Dover, DE · On-site

$15 - $20/hr

Foundational knowledge of network operations or application management. * IT Security Awareness ... At P&G, we believe that diverse experiences help build strong leaders. Mobility is a key component ...

Mondo

IT Application Support

Elsmere, DE · On-site

$27 - $35/hr

Help maintain application security and ensure adherence to IT security, audit, and data-governance requirements. Data & Application Management * Assist with data archival, cleanup, migration, and ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Delaware

It Help Desk Manager information

See Delaware salary details

$39K

$86.8K

$135.6K

How much do it help desk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for it help desk manager in Delaware is $86,805.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $106,100.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Delaware?

The most popular types of It Help Desk jobs in Delaware are:

What cities in Delaware are hiring for It Help Desk Manager jobs?

Cities in Delaware with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $86,805 per year, or $41.7 per hour.

Mobile Solutions Specialist

AAA Club Alliance, Inc.

Wilmington, DE • On-site

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

253rd of 315 rated insurance

Job description

AAA Club Alliance is seeking a Mobile Solutions Specialist to join our Automotive Services Technology team in Wilmington, DE. This is a hybrid role requiring onsite work Tuesday through Thursday, with the flexibility to work remotely on Mondays and Fridays.
The Mobile Solutions Specialist will be responsible for managing and supporting mobile technology assets, troubleshooting technical issues, partnering with internal teams, and helping improve technology solutions that support our field operations.
Key Responsibilities:
  • Maintain technology inventory, equipment records, and documentation related to wireless devices, repairs, and system issues.
  • Utilize cloud-based applications and mobile device management platforms to configure, deploy, manage, and support mobile devices including tablets and mobile phones.
  • Partner with System Engineering and IT Help Desk teams to maintain appropriate access, permissions, and support for Roadside Assistance technology users.
  • Collaborate with business leaders to ensure technology solutions are being used effectively and provide training to new and existing users on technology best practices.
  • Monitor and respond to ServiceNow support tickets while meeting established service level expectations.
  • Troubleshoot, research, and implement solutions for moderately complex technology, accessibility, availability, and operational issues.
  • Provide onsite technology support at contractor and fleet locations as needed, including support for in-vehicle mobile technology.
  • Participate in on-call rotations and occasional overtime to support business needs.
  • Contribute to technology enhancement initiatives, system improvements, and process documentation efforts.
  • Research, test, and provide recommendations on new technology solutions that improve Roadside Assistance operations and the member experience.
  • Perform other duties as assigned.

Required Qualifications:
  • Associate degree in Computer Technology, Computer Science, or related field preferred; equivalent education, technical training, and experience will be considered.
  • 1-3+ years of experience in an IT software/hardware installation, support, or technical operations role preferred.
  • Experience supporting mobile technology, hardware, and software applications.
  • Experience with mobile device management solutions (such as SOTI MobiControl) and mobile operating systems.
  • Working knowledge of Microsoft Windows operating systems, Microsoft Office applications, or similar technology platforms.
  • Mobile Technology and/or Operating System certifications are a plus.
  • Experience with ServiceNow, Salesforce, and Salesforce Field Service mobile applications preferred.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Knowledge of AAA membership and services is strongly preferred.

What AAA Club Alliance Offers:
  • The starting base compensation for this position is $53,848 - $75,593.
    *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*
  • Comprehensive health benefits package.
  • Up to three weeks of paid time off accrued during your first year.
  • Annual bonus plan.
  • 401(k) plan with company match up to 7%.
  • Professional development opportunities and tuition reimbursement.
  • Paid volunteer time and company-sponsored volunteer opportunities.
  • Free AAA Premier Membership.
  • Health and wellness programs.
  • Health concierge services.
  • Life insurance and short-term/long-term disability benefits

Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Information Technology

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