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It Help Desk Assistant Jobs in Delaware (NOW HIRING)

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...

Delaware Schools Consortium

IT Support Assistant

Wilmington, DE · On-site

$15.50 - $20.50/hr

Odyssey Charter School IT Support Assistant (SY2026-2027) Terms of Employment: Full-time, 12-month ... Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff, * students ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE · On-site

$20.75 - $28.50/hr

Travel to company locations as needed to provide onsite support, assist with projects, and complete ... Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE · On-site

$20.75 - $28.50/hr

Travel to company locations as needed to provide onsite support, assist with projects, and complete ... Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

Travel to company locations as needed to provide onsite support, assist with projects, and complete ... Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support ...

1 point system

Help Desk

Dover, DE · On-site

$20 - $27/hr

The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist. Required Skills Help Desk ...

defi AUTO LLC

Client Support Desk Analyst

Dover, DE · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Focused HR Solutions

1.20. Help Desk Analyst

Bear, DE · On-site

$25 - $31/hr

... 2 IT support issues. Basic Network Troubleshooting and Customer Service. 100% onsite at either ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

FHR

MO427-Help Desk Analyst 10830

Dover, DE · On-site

$20.50 - $28/hr

... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...

Sepax Bioscience Inc

Be Seen First

IT Support Intern

Newark, DE · On-site

$15/hr

Responsibilities: · Assist in maintaining the company's website and intranet. · Assist with ... desk space and cleanliness in work areas. · Observe safety precautions as outlined in safety ...

Sepax Bioscience Inc

Be Seen First

IT Support Intern

Newark, DE · On-site

$15/hr

Responsibilities: · Assist in maintaining the company's website and intranet. · Assist with ... desk space and cleanliness in work areas. · Observe safety precautions as outlined in safety ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

... * Assist with onboarding and offboarding tasks, including setup and decommissioning of user ... or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS ...

Christiana Care Health Services

$73K - $117K/yr

Directly supervises Workforce Management staff and IT Service Center Specialist II caregivers supporting the Enterprise MyChart Help Desk. DIRECTION/SUPERVISION RECEIVED: Enterprise Access Center ...

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It Help Desk Assistant information

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

Can I get into an IT Help Desk Assistant with no experience?

IT Help Desk Assistant roles often do not require extensive experience and may accept candidates with basic technical knowledge, strong communication skills, and a willingness to learn. Entry-level positions may provide on-the-job training and may require familiarity with common tools like ticketing systems and operating systems. Certifications such as CompTIA A+ can improve chances of hiring without prior experience.
What are the most commonly searched types of It Help Desk jobs in Delaware? The most popular types of It Help Desk jobs in Delaware are:
What cities in Delaware are hiring for It Help Desk Assistant jobs? Cities in Delaware with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you

Helpdesk Support

Apexon

New Castle, DE • On-site

$19.50 - $26.25/hr

Full-time

Re-posted 9 days ago

Job description

Company Description
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.
We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.
Job Description
Role Title: IT Help Desk
Position: 1
Location: New Castle, DE.
Required Skills:
  1. Problem-solving skills.
  2. Analytical skills.
  3. Customer service experience.
  4. Patience.
  5. Excellent communication skills, written and verbal.

Responsibilities:
  • Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
  • They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
  • Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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