Dispatcher
Savannah, GA · On-site
Palmetto Technology Group (PTG) is seeking an IT Service Desk Dispatch Coordinator to manage incoming service requests and ensure client satisfaction. The role involves triaging service tickets ...
52 Palmetto Technology Group Jobs Hiring Near You
Dispatcher
Savannah, GA · On-site
Palmetto Technology Group (PTG) is seeking an IT Service Desk Dispatch Coordinator to manage incoming service requests and ensure client satisfaction. The role involves triaging service tickets ...
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. They are seeking an IT Support Services II to provide advanced technical support ...
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. They are seeking an IT Support Services II to provide advanced technical support ...
Palmetto Technology Group (PTG) is a dynamic IT company focused on growth and providing exceptional service. They are seeking an IT Support Services II to deliver advanced technical support, mentor ...
Palmetto Technology Group (PTG) is a dynamic IT company focused on growth and providing exceptional service. They are seeking an IT Support Services II to deliver advanced technical support, mentor ...
Systems Engineer II
Tampa, FL · On-site
Palmetto Technology Group (PTG) is a partnership platform that helps technology service companies grow. The Systems Engineer II is responsible for managing and supporting the IT infrastructure of ...
Systems Engineer II
Tampa, FL · On-site
Palmetto Technology Group (PTG) is a partnership platform that helps technology service companies grow. The Systems Engineer II is responsible for managing and supporting the IT infrastructure of ...
Systems Engineer I
Greenville, SC · On-site
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. They are seeking a Systems Engineer I who will manage and support the IT infrastructure ...
Systems Engineer I
Greenville, SC · On-site
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. They are seeking a Systems Engineer I who will manage and support the IT infrastructure ...
Systems Engineer I
Tampa, FL · On-site
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. The Systems Engineer I role involves managing and supporting the IT infrastructure of ...
Systems Engineer I
Tampa, FL · On-site
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. The Systems Engineer I role involves managing and supporting the IT infrastructure of ...
Systems Engineer I
Jim Falls, WI · On-site
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. They are seeking a Systems Engineer I to manage and support the IT infrastructure of ...
Systems Engineer I
Jim Falls, WI · On-site
Palmetto Technology Group (PTG) is a partnership platform focused on helping technology service companies grow. They are seeking a Systems Engineer I to manage and support the IT infrastructure of ...
IT Support Services I - Help Desk
Lafayette, LA · On-site
$18 - $20/hr
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team ... Group Policy management, Powershell, technical process and procedure documentation. * Excellent ...
IT Support Services I - Help Desk
Lafayette, LA · On-site
$18 - $20/hr
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team ... Group Policy management, Powershell, technical process and procedure documentation. * Excellent ...
IT Support Services I - Help Desk
Wenatchee, WA · On-site
$18 - $20/hr
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team ... Group Policy management, Powershell, technical process and procedure documentation. * Excellent ...
IT Support Services I - Help Desk
Wenatchee, WA · On-site
$18 - $20/hr
IT Support Engineer We are looking for a skilled IT Support Services professional to join our team ... Group Policy management, Powershell, technical process and procedure documentation. * Excellent ...
IT Service Manager
Tucson, AZ · On-site
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
IT Service Manager
Tucson, AZ · On-site
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
IT Support Services II - Help Desk
Palm Springs, CA · On-site
$65K - $71K/yr
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
IT Support Services II - Help Desk
Palm Springs, CA · On-site
$65K - $71K/yr
Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of ...
About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic ... Support Active Directory, Group Policy, DNS, DHCP, DFS, file services, and identity infrastructure.
About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic ... Support Active Directory, Group Policy, DNS, DHCP, DFS, file services, and identity infrastructure.
Project Engineer II
Sheboygan Falls, WI · On-site
About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
Project Engineer II
Sheboygan Falls, WI · On-site
About Courser Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
Systems Engineer II
Miami Lakes, FL · On-site
About Courser Course accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
Systems Engineer II
Miami Lakes, FL · On-site
About Courser Course accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
Project Engineer III
Tucson, AZ · On-site
About COURSER COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
Project Engineer III
Tucson, AZ · On-site
About COURSER COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to ...
Palmetto Technology Group Jobs Information
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Job description
Job Summary:
Palmetto Technology Group (PTG) is seeking an IT Service Desk Dispatch Coordinator to manage incoming service requests and ensure client satisfaction. The role involves triaging service tickets, scheduling resources, and maintaining service-level agreements.
Responsibilities:
• Serve as the first point of contact to the client for service requests
• Triage incoming service tickets and phone calls
• Ability to assess technical issues and appropriately define impact and level of urgency
• Manage pending service requests to ensure customer satisfaction
• Escalate, schedule, and dispatch service tickets according to priority of requests
• Thoroughly document tickets on a real-time basis
• Consistently exceed defined Service Level Agreements
• Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection
• Document internal processes and procedures related to duties and responsibilities
Qualifications:
Required:
• Strong attention to Detail
• Technical awareness: ability to match resources to technical issues appropriately.
• Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
• Basic Technical Diagnostic Skills And Operating System Knowledge
• Understanding of technical support tools and techniques used to provide IT services
• Strong Verbal And Written Communications Skills
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment
• 1-2 Years Of Field Dispatching Experience Required
• Experience handling high volume service requests
Company:
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. Founded in 2007, the company is headquartered in Greenville, USA, with a team of 11-50 employees. The company is currently Early Stage.
Palmetto Technology Group (PTG) is seeking an IT Service Desk Dispatch Coordinator to manage incoming service requests and ensure client satisfaction. The role involves triaging service tickets, scheduling resources, and maintaining service-level agreements.
Responsibilities:
• Serve as the first point of contact to the client for service requests
• Triage incoming service tickets and phone calls
• Ability to assess technical issues and appropriately define impact and level of urgency
• Manage pending service requests to ensure customer satisfaction
• Escalate, schedule, and dispatch service tickets according to priority of requests
• Thoroughly document tickets on a real-time basis
• Consistently exceed defined Service Level Agreements
• Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection
• Document internal processes and procedures related to duties and responsibilities
Qualifications:
Required:
• Strong attention to Detail
• Technical awareness: ability to match resources to technical issues appropriately.
• Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
• Basic Technical Diagnostic Skills And Operating System Knowledge
• Understanding of technical support tools and techniques used to provide IT services
• Strong Verbal And Written Communications Skills
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment
• 1-2 Years Of Field Dispatching Experience Required
• Experience handling high volume service requests
Company:
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. Founded in 2007, the company is headquartered in Greenville, USA, with a team of 11-50 employees. The company is currently Early Stage.