Helpdesk Support
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
Helpdesk Support
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
Helpdesk Support
New Castle, DE · On-site
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
Helpdesk Support
New Castle, DE · On-site
$19.50 - $26.25/hr
Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving skills. * Analytical skills. * Customer service experience. * Patience. * Excellent communication ...
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
Quick apply
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
Manager of IT Service Desk
Wilmington, DE · On-site
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
Manager of IT Service Desk
Wilmington, DE · On-site
The Role Great Gray is hiring a Manager of IT Service Desk to lead its newly insourced helpdesk function. This is a hands-on leadership role responsible for managing a small team of Service Desk ...
IT Support Technician - Milford, DE
$20.75 - $28.50/hr
Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...
IT Support Technician - Milford, DE
$20.75 - $28.50/hr
Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...
IT Support Technician - Milford, DE
Milford, DE · On-site
$20.75 - $28.50/hr
Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...
IT Support Technician - Milford, DE
Milford, DE · On-site
$20.75 - $28.50/hr
Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...
IT Support Technician - Milford, DE
$20.75 - $28.50/hr
Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...
Quick apply
IT Support Technician - Milford, DE
$20.75 - $28.50/hr
Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...
IT Support Assistant
$16 - $21.25/hr
Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff, * students ... and families. Resolve routine issues whenever possible, escalate more complex problems to ...
IT Support Assistant
$16 - $21.25/hr
Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff, * students ... and families. Resolve routine issues whenever possible, escalate more complex problems to ...
IT Support Assistant
Wilmington, DE · On-site
$15.50 - $20.50/hr
Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff, * students ... and families. Resolve routine issues whenever possible, escalate more complex problems to ...
IT Support Assistant
Wilmington, DE · On-site
$15.50 - $20.50/hr
Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff, * students ... and families. Resolve routine issues whenever possible, escalate more complex problems to ...
Front Desk Associate
Dewey Beach, DE · On-site
$16 - $18/hr
... contact for our guests and help create a welcoming, memorable oceanfront experience ... information about rooms, rates, amenities, and local attractions Respond promptly and ...
Front Desk Associate
Dewey Beach, DE · On-site
$16 - $18/hr
... contact for our guests and help create a welcoming, memorable oceanfront experience ... information about rooms, rates, amenities, and local attractions Respond promptly and ...
Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...
Quick apply
Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...
Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...
Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...
Front Desk Associate
Wilmington, DE · On-site
$13.50 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
Wilmington, DE · On-site
$13.50 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Service Desk Technician
Wilmington, DE · On-site
Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...
Service Desk Technician
Wilmington, DE · On-site
Participate in IT projects as needed * Complete other related duties as assigned Qualifications & Experience Required: * 2+ years of experience in IT help desk or technical support * Strong knowledge ...
Front Desk Associate
$13.50 - $17.50/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
$13.50 - $17.50/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
Wilmington, DE · On-site
$13.50 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
Wilmington, DE · On-site
$13.50 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
$13.75 - $17.50/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
$13.75 - $17.50/hr
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
$13.75 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
$13.75 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
Newark, DE · On-site
$13.75 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
Front Desk Associate
Newark, DE · On-site
$13.75 - $17.50/hr
Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... Perform membership related functions such as sign-ups, contact/billing information updates ...
It Help Desk Associate information
See Delaware salary details
$11.55 - $13.47
3% of jobs
$13.47 - $15.40
5% of jobs
$15.40 - $17.32
4% of jobs
$17.32 - $19.25
12% of jobs
$19.31 is the 25th percentile. Wages below this are outliers.
$19.25 - $21.17
16% of jobs
The median wage is $22.75 / hr.
$21.17 - $23.10
12% of jobs
$23.10 - $25.02
17% of jobs
$25.98 is the 75th percentile. Wages above this are outliers.
$25.02 - $26.95
12% of jobs
$26.95 - $28.87
7% of jobs
$28.87 - $30.80
6% of jobs
$30.80 - $32.72
5% of jobs
$11
$23
$32
How much do it help desk associate jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for it help desk associate in Delaware is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?
To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.
What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?
IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.
What is the difference between It Help Desk Associate vs Network Support Technician?
| Aspect | It Help Desk Associate | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (preferred) | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, user support, troubleshooting | Network infrastructure, server support, hardware setup |
| Employer & Industry Usage | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search & Comparison | Yes | Yes |
The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.
What does an IT Help Desk Associate do?
An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Delaware? The most popular types of It Help Desk jobs in Delaware are:
What job categories do people searching It Help Desk Associate jobs in Delaware look for? The top searched job categories for It Help Desk Associate jobs in Delaware are:
Job description
Company Description
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.
We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.
Job Description
Role Title: IT Help Desk
Position: 1
Location: New Castle, DE.
Required Skills:
- Problem-solving skills.
- Analytical skills.
- Customer service experience.
- Patience.
- Excellent communication skills, written and verbal.
Responsibilities:
- Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
- They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
- Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
Additional Information
All your information will be kept confidential according to EEO guidelines.