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It Help Desk Associate Jobs Near Me

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking ...

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking ...

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How much do it help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it help desk associate in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

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It Help Desk Associate jobs near you
A map of the United States highlighting the number of It Help Desk Associate job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of It Help Desk Associate job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Help Desk Specialist

Revel Staffing

Columbus, OH

$80K - $110K/hr

Full-time

Posted 13 days ago

Job description

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.

Key Responsibilities

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.

Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.

Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.

Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.

Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.

Provide professional, patient, and customer-focused support to users of all technical skill levels.

Assist with basic user account setup, access changes, and application support as needed.

Support increased ticket or call volume during peak periods, system updates, and special projects.

Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.

Required Qualifications

High school diploma or GED required.

Active HIPAA compliance credential or training required.

1+ year of IT help desk, service desk, technical support, or related experience preferred.

Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.

Strong verbal and written communication skills.

Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.

Strong attention to detail and ability to accurately document support activity.

Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or a related field.

Experience supporting users in a healthcare, clinical, medical office, or regulated environment.

Experience with EMR/EHR systems, healthcare applications, or clinical software.

Familiarity with ticketing systems, remote support tools, and IT documentation processes.

Ideal Candidate

The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.