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It Help Desk Associate Jobs in Arkansas (NOW HIRING)

Parkland Health

Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

Parkland Health

Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

Parkland Health

Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... The Court Information Systems Division (CIS) is responsible for providing technological support to ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree - Info systems or Business or related field preferred. * 1+ years' experience in ... Working knowledge of IT systems, e.g., Windows, Microsoft 365, iOS, etc. * Basic understanding of ...

defi AUTO LLC

Client Support Desk Analyst

Little Rock, AR · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Eagle Bank and Trust

Be Seen First

Information Technology Support Specialist

Heber Springs, AR · On-site

$35K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Information Technology Reports To: EVP-CIO FLSA Status: Salaried, Exempt Location: Little Rock, AR ... Help Desk Plus in SharePoint and ManageEngine Help Desk. - Provide technical support via phone ...

Tankersley Food Service LLC

IT Technician

Van Buren, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Technician Summary Installs, modifies, and makes repairs to computer hardware and software ... Coordinates activities with help desk, network services, or other information systems groups.

Tankersley Food Service LLC

IT Technician

Van Buren, AR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Technician Summary Installs, modifies, and makes repairs to computer hardware and software ... Coordinates activities with help desk, network services, or other information systems groups.

Apprenticely

Help Desk Support Specialist I-Rogers, AR

Rogers, AR · On-site

$38K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IP phone technology * Virtual Machine (VM) environments * Participate in team projects to improve ... Associate's degree (A.A.) or equivalent from a two-year college or technical school. * Six months ...

Atrium Hospitality

Front Desk Associate

Rogers, AR · On-site

$15.50 - $16.28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... High school diploma or equivalent - Because communication, math, and common sense are key. * Tech ...

TEKsystems

Service Desk Analyst

Lowell, AR

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... helping customers capitalize on change and master the momentum of technology. We're building ... information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant ...

Simmons Bank

IT Business Partner

Little Rock, AR · On-site

Act as a trusted advisor and advocate for assigned business units while helping align expectations ... the organization, from frontline associates to executive leadership. * Strong listening ...

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It Help Desk Associate information

See Arkansas salary details

$9

$19

$27

How much do it help desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for it help desk associate in Arkansas is $19.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.88 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Arkansas?

The most popular types of It Help Desk jobs in Arkansas are:

What are popular job titles related to It Help Desk Associate jobs in Arkansas?

For It Help Desk Associate jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Arkansas look for?

The top searched job categories for It Help Desk Associate jobs in Arkansas are:

What cities in Arkansas are hiring for It Help Desk Associate jobs?

Cities in Arkansas with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Arkansas as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,736 per year, or $19.1 per hour.

IT Help Desk Agent

Parkland Health

Full-time

Posted 11 days ago

Parkland Health and Hospital System rating

8.2

Company rating: 8.2 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

55th of 888 rated healthcare providers

Job description

Primary Purpose
Under general supervision, provide Level 1/Level 1.5 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
Minimum Specifications
Education
- High School Diploma Required.
- Prefer Bachelor's degree in Information Technology; Business or CompTIA certifications.
Experience
- Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience.
- Prefer a minimum of three years of IT ticketing system experience or exposure.
- Prefer a minimum of one year of Major Incident Management experience or exposure.
- Prefer entry level software design experience or exposure.
- Prefer entry level network engineering knowledge experience or exposure.
Equivalent Education and/or Experience
- May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.
Certification/Registration/Licensure
- Prefer CompTIA certifications. CompTIA A+, CompTIA Network+, CompTIA Security+.
- Prefer Microsoft certification within specific specializations including Office and Windows operating system.
Required Tests for Placement
Skills or Special Abilities
- Must have an intermediate knowledge of a service desk or help desk environment.
- Must have an intermediate knowledge of computers, computer networks and troubleshooting concepts and ticketing software.
- Must be able to communicate effectively, both verbally and in writing.
- Must have the ability to troubleshoot intermediate level technical problems.
- Must be able to use critical thinking skills to identify work arounds and resolve computer problems.
- Must be able to demonstrate empathy. You may be handling contacts from customers in difficult situations.
- Must be able to multitask as you will have to switch between multiple systems while helping customers.
- Must be able to manage inbound calls in a timely and effective manner.
- Must be able to research customer problems using knowledge base articles and other resources.
- Must be able to provide the right solutions to customers or escalate to the appropriate Level 2 support team.
- Must meet quality KPI (Key Performance Indicators) targets.
Responsibilities
- Provides Level 1/Level 1.5 technical support via telephone to clinical and business end-users experiencing issues with connectivity, telephony, software, hardware, peripherals, and smart devices.
- Interacts with IT teams, IT analysts, and other IT staff members to troubleshoot, identify and resolve technical issues.
- Leverages the IT ticketing system to document end-user issue, research knowledge base articles, and document troubleshooting steps performed to resolve the issue or reassign the ticket to a Level 2 team.
- Simulates or recreates end-user problems in order to resolve computer or software problems.
- Escalates more complex problems to higher level co-workers or leaders, as needed.
- Integrates knowledge gained into current work practices.
- Reports all team member related issues to appropriate management for correction or improvement.
- Identifies ways to improve work processes and improve customer satisfaction

Makes recommendations to supervisor or manager in support of the overall goals of the department and Parkland.

What Parkland Health and Hospital System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Parkland Health and Hospital System logo

About Parkland Health and Hospital System

Sourced by ZipRecruiter

Parkland Health and Hospital System, based in Dallas, TX, US, is a reputed entity in the healthcare industry. Accessible through their website parklandhealth.org, this distinguished organization operates within the public sector, primarily providing medical care and services. Parkland Health was founded with a mission to take healthcare to people who need it the most and ever since its inception it has staunchly adhered to this principle. The hospital is acknowledged for its unyielding dedication to patient care, its world-class staff, and its innovative medical breakthroughs. Alongside its traditional healthcare offerings, Parkland also provides specialized services such as burn treatment and poison control, cementing their position as a comprehensive provider of critical care.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

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