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Overnight It Help Desk Jobs in Columbus, OH (NOW HIRING)

HR4Me

TP- HELP DESK TECHNICIAN

Columbus, OH · On-site

$19.25 - $26/hr

Experience/Qualifications Required: • 1-3 years of IT help desk or technical support experience. • Working knowledge of Windows 10/11 operating systems and basic Active Directory tasks (password ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Lewis Center, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Powell, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Blacklick, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

New Albany, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Westerville, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

Insight Global

Help Desk Technician

New Albany, OH · On-site

$18 - $24/hr

The consultant will serve as local IT support across active and ramping construction facilities ... Initially includes overnight travel (2-3 days at a time); expected to phase out once sites ...

BravoTech

Help Desk Technician / Analyst 2

Pataskala, OH · On-site

$19.75 - $27/hr

Pataskala, OH 43062 - Onsite - Weekly travel to nearby sites (some overnight stays required ... Bachelors in Information Technology or Associates plus 3-5 years of Experience * Experience with ...

RRI, Inc.

Tier 2 IT Helpdesk Lead - 2nd shift

Columbus, OH · On-site

$8.50/hr

The Help Desk Lead ensures that the team is delivering great customer services, is meeting Service ... IT Helpdesk via telephone or email. • Monitor Service Desk for tickets assigned to the queue and ...

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Overnight It Help Desk information

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$32

How much do overnight it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for overnight it help desk in Columbus, OH is $22.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight IT Help Desk technician, and why are they important?

To thrive as an Overnight IT Help Desk technician, you need a solid understanding of computer systems, troubleshooting processes, and basic networking, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge management platforms is typically required. Strong problem-solving skills, patience, and clear communication are crucial for efficiently assisting users and managing incidents independently during off-hours. These skills ensure timely resolution of technical issues, minimize downtime, and maintain consistent IT support regardless of the time of day.

What are some unique challenges faced by Overnight IT Help Desk professionals, and how can they prepare for them?

Overnight IT Help Desk professionals often face challenges such as limited on-site support, handling critical incidents with fewer resources, and communicating with day-shift teams for seamless issue resolution. They must be comfortable working independently, prioritize tasks efficiently, and document all actions thoroughly to ensure continuity. Building strong written communication skills and maintaining a proactive approach to troubleshooting are key to succeeding in this role.

What does an Overnight IT Help Desk do?

An Overnight IT Help Desk provides technical support to users during nighttime hours, addressing issues such as system outages, software problems, and network connectivity. They monitor systems, respond to user requests via phone, email, or chat, and escalate complex problems to higher-level technicians if needed. Working overnight ensures that critical IT systems remain operational and that users working late or in different time zones receive timely assistance. These professionals often document issues and solutions to help improve future support.

What is the difference between Overnight It Help Desk vs Night Support Technician?

AspectOvernight It Help DeskNight Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call center, remote supportOn-site, troubleshooting, hardware/software support
Industry UsageIT service providers, corporate ITIT support, technical services
Work HoursOvernight shifts, 11 PM-7 AMNight shifts, varies by employer

Both roles involve technical support and require similar certifications, but the Overnight It Help Desk typically focuses on remote support during overnight hours, while the Night Support Technician often provides on-site troubleshooting. The choice depends on whether you prefer remote or on-site work during night shifts.

What are the most commonly searched types of It Help Desk jobs in Columbus, OH? The most popular types of It Help Desk jobs in Columbus, OH are:
What are popular job titles related to Overnight It Help Desk jobs in Columbus, OH? For Overnight It Help Desk jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Overnight It Help Desk jobs in Columbus, OH look for? The top searched job categories for Overnight It Help Desk jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Overnight It Help Desk jobs? Cities near Columbus, OH with the most Overnight It Help Desk job openings:
Overnight It Help Desk jobs near you
Infographic showing various Overnight It Help Desk job openings in Columbus, OH as of May 2026, with employment types broken down into 1% As Needed, 92% Full Time, 2% Part Time, and 5% Contract. Highlights an 100% Physical job distribution, with an average salary of $46,512 per year, or $22.4 per hour.
It Help Desk Support Technician

It Help Desk Support Technician

Beacon Specialized Living

Columbus, OH • On-site

$19.25 - $26/hr

Full-time

Posted yesterday

Beacon Specialized Living rating

5.2

Company rating: 5.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

186th of 227 rated social care providers

Job description

Job Summary:
Beacon Specialized Living is seeking an IT Help Desk Support Technician to provide first-level support to employees by troubleshooting software, hardware, and network issues. The role involves delivering high-quality customer service, diagnosing technical issues, and assisting with various IT projects while ensuring compliance with company policies.
Responsibilities:
• Always be compliant with all company and regulatory policies and procedures.
• Serve as IT support for all users that fall under BSLS.
• Prepares and builds workstations and home devices.
• Diagnose and resolve basic technical issues.
• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
• Perform account setup, password resets, access management and onboarding/offboarding tasks.
• Communicate with fellow IT employees to ensure support queues are maintained and covered through assigned shifts (This includes normal business hours, as well as On-Call hours).
• Assist with various IT projects as needed and maintain timely due dates.
• Perform support remotely through On-Call rotation to maintain help desk queue.
• Must be compliant with company and regulatory policies and procedures.
• Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
Qualifications:
Required:
• Associate degree in Information Technology or related field, preferred.
• A minimum of 1 year’s helpdesk or technical support experience.
• Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
• Must complete and pass a drug test, in applicable states.
• Must possess a valid Driver’s License and have reliable transportation.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.
Company:
Beacon Specialized Living provides compassionate, person-centered care for adults with intellectual and developmental disabilities, mental health needs, and autism. Founded in 1998, the company is headquartered in Spokane, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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