About Beacon Specialized Living
Sourced by ZipRecruiter
Industry
Offices of mental health practitioners
Company size
1,001 - 5,000 Employees
Headquarters location
Kalamazoo, MI, US
Year founded
1998
$19.25 - $26/hr
Full-time
Posted yesterday
Beacon Specialized Living rating
5.2
Based on 41 frontline employees who took The Breakroom Quiz
186th of 226 rated social care providers
Job description
Job Summary:
Beacon Specialized Living is seeking an IT Help Desk Support Technician to provide first-level support to employees by troubleshooting software, hardware, and network issues. The role involves delivering high-quality customer service, diagnosing technical issues, and assisting with various IT projects while ensuring compliance with company policies.
Responsibilities:
• Always be compliant with all company and regulatory policies and procedures.
• Serve as IT support for all users that fall under BSLS.
• Prepares and builds workstations and home devices.
• Diagnose and resolve basic technical issues.
• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
• Perform account setup, password resets, access management and onboarding/offboarding tasks.
• Communicate with fellow IT employees to ensure support queues are maintained and covered through assigned shifts (This includes normal business hours, as well as On-Call hours).
• Assist with various IT projects as needed and maintain timely due dates.
• Perform support remotely through On-Call rotation to maintain help desk queue.
• Must be compliant with company and regulatory policies and procedures.
• Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
Qualifications:
Required:
• Associate degree in Information Technology or related field, preferred.
• A minimum of 1 year’s helpdesk or technical support experience.
• Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
• Must complete and pass a drug test, in applicable states.
• Must possess a valid Driver’s License and have reliable transportation.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.
Company:
Beacon Specialized Living provides compassionate, person-centered care for adults with intellectual and developmental disabilities, mental health needs, and autism. Founded in 1998, the company is headquartered in Spokane, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Beacon Specialized Living is seeking an IT Help Desk Support Technician to provide first-level support to employees by troubleshooting software, hardware, and network issues. The role involves delivering high-quality customer service, diagnosing technical issues, and assisting with various IT projects while ensuring compliance with company policies.
Responsibilities:
• Always be compliant with all company and regulatory policies and procedures.
• Serve as IT support for all users that fall under BSLS.
• Prepares and builds workstations and home devices.
• Diagnose and resolve basic technical issues.
• Performs troubleshooting of Corporate and Home level devices (Workstations, Laptops, iPads, Printers, etc.)
• Perform account setup, password resets, access management and onboarding/offboarding tasks.
• Communicate with fellow IT employees to ensure support queues are maintained and covered through assigned shifts (This includes normal business hours, as well as On-Call hours).
• Assist with various IT projects as needed and maintain timely due dates.
• Perform support remotely through On-Call rotation to maintain help desk queue.
• Must be compliant with company and regulatory policies and procedures.
• Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
Qualifications:
Required:
• Associate degree in Information Technology or related field, preferred.
• A minimum of 1 year’s helpdesk or technical support experience.
• Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
• Must complete and pass a drug test, in applicable states.
• Must possess a valid Driver’s License and have reliable transportation.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.
Company:
Beacon Specialized Living provides compassionate, person-centered care for adults with intellectual and developmental disabilities, mental health needs, and autism. Founded in 1998, the company is headquartered in Spokane, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
What Beacon Specialized Living employees say
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Help Desk Technician?
A: To succeed as a Help Desk Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with customers, and the ability to work effectively in a team environment. By combining these technical and soft skills, Help Desk Technicians can efficiently resolve customer issues, build trust, and lay the foundation for a successful career in IT support and customer service.
Q: What is the career path for a Help Desk Technician?
A: A Help Desk Technician's typical career progression involves starting as a junior support specialist, advancing to a mid-level technical support specialist or senior help desk technician, and eventually moving into senior technical leadership roles such as technical team lead or IT operations manager. Key opportunities for skill development include learning IT service management frameworks, expanding technical expertise into areas like cloud computing, cybersecurity, or network administration, and developing strong communication and problem-solving skills. Long-term career prospects may lead to roles like IT project manager, service delivery manager, or even a career transition into specialized fields like IT consulting or technical sales.
