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Help Desk Support Technician Jobs (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding ...

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Help Desk Support Technician information

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How much do help desk support technician jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for help desk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Support Technician vs Technical Support Specialist?

AspectHelp Desk Support TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT services, corporate supportIT, software, hardware support
Common Search IntentHelp Desk vs Technical SupportHelp Desk vs Technical Support

The Help Desk Support Technician and Technical Support Specialist roles share many similarities, including certifications like CompTIA A+ and work environments focused on troubleshooting and customer support. However, Help Desk Support Technicians typically handle initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, often with specialized knowledge. Both roles are essential in IT support, but their focus and scope can differ based on the organization’s needs.

What does a Help Desk Support Technician do?

A Help Desk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries via phone, email, or chat, and guide users through step-by-step solutions. Additionally, they may install, configure, and update software and hardware, maintain records of user issues, and escalate complex problems to higher-level IT staff. Their goal is to ensure smooth and efficient operation of technology within an organization.

How does a Help Desk Support Technician typically interact with other IT teams within an organization?

Help Desk Support Technicians frequently collaborate with other IT teams, such as network administrators, system engineers, or software specialists, especially when troubleshooting complex issues that go beyond basic user support. They act as the first point of contact, gathering initial information and, when necessary, escalating tickets to the appropriate team for deeper investigation. This collaboration ensures prompt resolution of technical problems and helps maintain smooth IT operations across the company. Open communication and clear documentation are important for effective teamwork and successful issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Support Technician, and why are they important?

To thrive as a Help Desk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and network fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These skills and qualities are crucial for providing timely technical support, ensuring user satisfaction, and minimizing system downtime.
More about Help Desk Support Technician jobs
What cities are hiring for Help Desk Support Technician jobs? Cities with the most Help Desk Support Technician job openings:
What states have the most Help Desk Support Technician jobs? States with the most job openings for Help Desk Support Technician jobs include:
Help Desk Support Technician jobs near you
Help Desk Support Technician

Help Desk Support Technician

Boston Retail Solutions

Santa Ana, CA

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Boston Retail Solutions is the leading provider of modular barricades, large format graphics, graphic installation, and various facilities maintenance services. Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! The Help Desk Support Technician will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for providing routine end-user support for hardware, software, peripherals, and networking. 

Responsibilities:

  • Receive and record support requests regarding hardware, software, peripheral support and maintenance. 
  • Troubleshoot via phone, email, and in-person in a timely and accurate fashion. 
  • Resolve basic issues independently; refer more complex issues to the next level with the appropriate urgency. 
  • Interact and open tickets with 3rd-party vendors as necessary. 
  • Onboarding and offboarding personnel. 
  • IT project work as assigned for new implementations and configurations. 
  • Assist in Q&A for in-house development testing. 
  • Environment:
    • Primarily Windows networking, some Apple & Linux
    • Google Workspace and O365
    • Firewalls, DHCP, DNS, networking
    • IP Security Cameras
    • Android cellphones and iPads
    • Remote offices

Qualifications and Education Requirements:

  • Minimum of 1-2 years of work experience in a Help Desk or Desktop Support role. 
  • Experienced with Microsoft Office and GSuite.
  • Understanding of basic networking and printing. 
  • Attention to detail and professional demeanor.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to problem solve problems, learn quickly, and multi-task. 
  • Solid organizational skills and the ability to handle multiple projects simultaneously.
  • General understanding of software development and testing.

Employees are eligible for the following benefits:

  • Numerous insurance options, including Health, Dental, and Vision Coverage.
  • Matching 401k plan.
  • Bonus Plan.
  • Paid Time Off.
  • Employee Stock Ownership Plan (ESOP).

If you are looking for an exciting opportunity to contribute to a growing organization and have a passion for supporting others in their use of sophisticated software applications, we would love to hear from you. Join our team as a Help Desk Support Technician and be a vital part of BRS' technical software application infrastructure.

We are proud to be an Employee-Owned Company.