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Help Desk Support Technician Jobs (NOW HIRING)

Connection

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Help Desk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ensure exceptional customer service in a distributed IT environment. Responsibilities : • Provide ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support and assist end users in a distributed IT environment. Responsibilities : • Provide Tier 1 ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI · On-site

$56K - $84K/yr

Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success. The IT Help Desk Technician is ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. * Effectively escalates ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. * Effectively escalates ...

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Help Desk Support Technician information

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$12

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$33

How much do help desk support technician jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for help desk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Support Technician vs Technical Support Specialist?

AspectHelp Desk Support TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT services, corporate supportIT, software, hardware support
Common Search IntentHelp Desk vs Technical SupportHelp Desk vs Technical Support

The Help Desk Support Technician and Technical Support Specialist roles share many similarities, including certifications like CompTIA A+ and work environments focused on troubleshooting and customer support. However, Help Desk Support Technicians typically handle initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, often with specialized knowledge. Both roles are essential in IT support, but their focus and scope can differ based on the organization’s needs.

What does a Help Desk Support Technician do?

A Help Desk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries via phone, email, or chat, and guide users through step-by-step solutions. Additionally, they may install, configure, and update software and hardware, maintain records of user issues, and escalate complex problems to higher-level IT staff. Their goal is to ensure smooth and efficient operation of technology within an organization.

How does a Help Desk Support Technician typically interact with other IT teams within an organization?

Help Desk Support Technicians frequently collaborate with other IT teams, such as network administrators, system engineers, or software specialists, especially when troubleshooting complex issues that go beyond basic user support. They act as the first point of contact, gathering initial information and, when necessary, escalating tickets to the appropriate team for deeper investigation. This collaboration ensures prompt resolution of technical problems and helps maintain smooth IT operations across the company. Open communication and clear documentation are important for effective teamwork and successful issue resolution.

What are the key skills and qualifications needed to thrive as a Help Desk Support Technician, and why are they important?

To thrive as a Help Desk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and network fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These skills and qualities are crucial for providing timely technical support, ensuring user satisfaction, and minimizing system downtime.
More about Help Desk Support Technician jobs
What cities are hiring for Help Desk Support Technician jobs? Cities with the most Help Desk Support Technician job openings:
What states have the most Help Desk Support Technician jobs? States with the most job openings for Help Desk Support Technician jobs include:
Help Desk Support Technician jobs near you
Infographic showing various Help Desk Support Technician job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician

Connection

Brea, CA • On-site

$29/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

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Job description

Help Desk Support Technician


Industry: Heavy Civil Construction
Location: Brea, CA (100% On-Site)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate: $29.00/hour
Duration: Contract through the end of the year
Travel: None

Ready to hire ASAP!


Position Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.


The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities

  • Provide day-to-day Help Desk support for end users
  • Troubleshoot hardware, software, and peripheral issues
  • Provision, configure, and deploy laptops and desktop computers
  • Install, configure, and troubleshoot printers
  • Create, modify, and maintain user accounts in Active Directory
  • Respond to and resolve technical support requests in a timely manner
  • Document support activities and maintain accurate records
  • Deliver excellent customer service while assisting users with technical issues


Qualifications

  • 2-4 years of Help Desk or Desktop Support experience
  • Experience provisioning and configuring Windows laptops and desktops
  • Working knowledge of Active Directory, including user account administration
  • Experience supporting printers and common office hardware
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Friendly, professional, and customer-focused approach
  • Ability to work independently and manage multiple priorities


Preferred Qualifications

  • Experience working in a corporate office environment
  • Familiarity with Microsoft Windows operating systems and Microsoft Office
  • Exposure to ticketing systems is a plus

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.