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Help Desk Support Technician Jobs (NOW HIRING)

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military ...

Qcells

Help Desk Support Technician

Houston, TX

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...

Qcells

Help Desk Support Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ensure exceptional customer service in a distributed IT environment. Responsibilities : • Provide ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support and assist end users in a distributed IT environment. Responsibilities : • Provide Tier 1 ...

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Help Desk Support Technician information

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$12

$23

$33

How much do help desk support technician jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a help desk support technician do?

A Help Desk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries via phone, email, or chat, and guide users through step-by-step solutions. Additionally, they may install, configure, and update software and hardware, maintain records of user issues, and escalate complex problems to higher-level IT staff. Their goal is to ensure smooth and efficient operation of technology within an organization.

What are the key skills and qualifications needed to thrive as a help desk support technician?

To thrive as a Help Desk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and network fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These skills and qualities are crucial for providing timely technical support, ensuring user satisfaction, and minimizing system downtime.

How does a help desk support technician typically interact with other IT teams within an organization?

Help Desk Support Technicians frequently collaborate with other IT teams, such as network administrators, system engineers, or software specialists, especially when troubleshooting complex issues that go beyond basic user support. They act as the first point of contact, gathering initial information and, when necessary, escalating tickets to the appropriate team for deeper investigation. This collaboration ensures prompt resolution of technical problems and helps maintain smooth IT operations across the company. Open communication and clear documentation are important for effective teamwork and successful issue resolution.

What is the difference between Help Desk Support Technician vs Technical Support Specialist?

AspectHelp Desk Support TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT services, corporate supportIT, software, hardware support
Common Search IntentHelp Desk vs Technical SupportHelp Desk vs Technical Support

The Help Desk Support Technician and Technical Support Specialist roles share many similarities, including certifications like CompTIA A+ and work environments focused on troubleshooting and customer support. However, Help Desk Support Technicians typically handle initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, often with specialized knowledge. Both roles are essential in IT support, but their focus and scope can differ based on the organization’s needs.

More about Help Desk Support Technician jobs

What cities are hiring for Help Desk Support Technician jobs?

Cities with the most Help Desk Support Technician job openings:

What states have the most Help Desk Support Technician jobs?

States with the most job openings for Help Desk Support Technician jobs include:

Help Desk Support Technician jobs near you
Infographic showing various Help Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician

Apogee Solutions

Suffolk, VA

$30 - $35/hr

Full-time

Posted 4 days ago

Job description


Apogee Solutions, a Woman-Owned Small Business, is seeking a full-time Help Desk Support Technician to support the Joint Staff, J7 Joint Education and Doctrine Division (JEDD). Qualified candidates must be a U.S. Citizen with an active TOP SECRET/SCI clearance.

The Help Desk Support Technician is responsible for providing basic technical support for JEDD personnel. The JEDD is an integral part of the Joint Staff J7 and is responsible for shaping military readiness by managing Joint professional education policies developing Joint doctrine, and incorporating lessons learned into future force operations. The JEDD updates Joint operational publications and terminology, oversees professional education policy and curriculum standards, and integrates operational insights into training and doctrine publications.

The Help Desk Support Technician will:

  • Serve as the first point of contact for JEDD users seeking technical support.
  • Manage initial call intake, log support tickets, solve basic hardware and software problems, and escalate complex issues.

Required Experience:

  • Active DOD Top Secret clearance with SCI eligibility
  • Associates degree from an accredited college or university in Computer Science, Information Systems Management, or Computer Science Application Management or related field OR five years’ experience in help desk and technical support
  • Demonstrated success in two of the following areas:
    • Experience and ability to perform information systems customer support on networks, and other work in the client/server field, or related fields
    • Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application
    • Demonstrated ability to communicate orally and in writing and a positive customer service attitude

Salary Range: $30 to $35 per hour