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Help Desk Support Technician Jobs (NOW HIRING)

SAIC

Help Desk Support Technician

Buffalo, NY · On-site

$40K - $80K/yr

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated ...

SAIC

Help Desk Support Technician

Buffalo, NY · On-site

$40K - $80K/yr

ORA_ON_SITE Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Summary A growing Managed IT Services provider in Dallas, TX is seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

Title: Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN ... Work closely with Helpdesk Support Technicians on support of our remote employees Assist in ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands ...

American Health Connection

Be Seen First

IT Help Desk Support Technician

Beverly Hills, CA · On-site

$20 - $25/hr

IT HELP DESK SUPPORT TECHNICIAN (10:00am-6:30pm Mon-Fri with rotating weekend and overnight on-call coverage) Looking to take your career to the next level? We have an immediate opportunity for an ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

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Help Desk Support Technician information

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How much do help desk support technician jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Support Technician vs Technical Support Specialist?

AspectHelp Desk Support TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT services, corporate supportIT, software, hardware support
Common Search IntentHelp Desk vs Technical SupportHelp Desk vs Technical Support

The Help Desk Support Technician and Technical Support Specialist roles share many similarities, including certifications like CompTIA A+ and work environments focused on troubleshooting and customer support. However, Help Desk Support Technicians typically handle initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, often with specialized knowledge. Both roles are essential in IT support, but their focus and scope can differ based on the organization’s needs.

What does a help desk support technician do?

A Help Desk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries via phone, email, or chat, and guide users through step-by-step solutions. Additionally, they may install, configure, and update software and hardware, maintain records of user issues, and escalate complex problems to higher-level IT staff. Their goal is to ensure smooth and efficient operation of technology within an organization.

How much does a help desk support technician make a month?

Help desk support technicians typically earn between $2,000 and $4,000 per month, depending on experience, location, and certifications. Entry-level positions may pay less, while experienced technicians with specialized skills can earn higher salaries. The role often involves troubleshooting hardware and software issues, using ticketing systems, and providing customer support during standard business hours.

What qualifications do I need for a help desk support technician?

Help desk support technicians typically need a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of computer hardware, operating systems, and troubleshooting software issues, often supported by certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Strong communication skills and the ability to work in a fast-paced environment are also important.

How does a help desk support technician typically interact with other IT teams within an organization?

Help Desk Support Technicians frequently collaborate with other IT teams, such as network administrators, system engineers, or software specialists, especially when troubleshooting complex issues that go beyond basic user support. They act as the first point of contact, gathering initial information and, when necessary, escalating tickets to the appropriate team for deeper investigation. This collaboration ensures prompt resolution of technical problems and helps maintain smooth IT operations across the company. Open communication and clear documentation are important for effective teamwork and successful issue resolution.

What are the key skills and qualifications needed to thrive as a help desk support technician?

To thrive as a Help Desk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and network fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These skills and qualities are crucial for providing timely technical support, ensuring user satisfaction, and minimizing system downtime.
More about Help Desk Support Technician jobs
What cities are hiring for Help Desk Support Technician jobs? Cities with the most Help Desk Support Technician job openings:
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Help Desk Support Technician jobs near you
Infographic showing various Help Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician

Science Applications International Corporation

Buffalo, NY • Hybrid

$19.25 - $26.25/hr

Full-time

Posted 14 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 223 rated it services

Job description

We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.

Core Competencies

  • Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics.
  • Troubleshooting - Diagnose, escalate, and resolve advanced technical issues.
  • Customer Service - Communicate clearly and professionally with end users.
  • Sense of Urgency - Prioritize critical issues, meet SLAs.
  • Documentation - Write clear ticket journal notes and closure details for transparency.
  • SOP Adherence - Consistently follow standardized procedures for ticket handling.
  • Collaboration - Work effectively with Tier 1, peers, and escalation teams.
  • Adaptability - Adjust quickly to new technologies and shifting priorities.
  • Attention to Detail - Ensure accuracy and completeness in tickets, notes, and resolutions.

Key Responsibilities & Essential Duties:

  • Resolve escalated tickets for hardware, software, and network issues.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals.
  • Support enterprise applications and user account access.
  • Assist with upgrades, patching, and rollouts.
  • Write clear and complete ticket journal notes and closure comments.
  • Follow standardized SOPs for ticket triage, escalation, and resolution.
  • Maintain and update knowledge base articles for repeatable fixes.
  • Collaborate with system admins, network, and application teams for escalations.
  • Deliver excellent customer service while ensuring timely issue resolution.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Required:

  • Associate's degree or higher in IT, Computer Science, or related field, or equivalent experience.
  • Advanced understanding of enterprise systems, networks, and applications.
  • 2-4 years of experience in technical support or IT operations.
  • Excellent written and verbal communication skills.

Preferred:

  • CompTIA A+, or other relevant certifications.
  • Experience with ITSM tools, ticketing systems, and enterprise applications.
  • Familiarity with multiple platforms (Windows, MacOS, Linux.)
  • Ability to analyze recurring issues and recommend process improvements.

Required Clearances/ Certifications:

  • Authorized to work in the U.S.
  • Must be able to acquire Public Trust Clearance.

Work Environment / Location Expectations:

  • Primarily onsite with possible hybrid options depending on business needs.
  • Standard office environment with occasional lifting of IT equipment (up to 25 lbs.)
  • Minimal travel required.

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