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Help Desk Support Technician Jobs (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations. Responsibilities : • Deliver Tier 1 ...

Liberty Health

HELP DESK SUPPORT TECHNICIAN

Wilmington, NC · On-site

$17.25 - $23.25/hr

HELP DESK SUPPORT TECHNICIAN JOB SUMMARY: * Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. * Effectively escalates ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding ...

Leading the Way

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding ...

Lynden Door

Help Desk Support Technician

Lynden, WA

$20.75 - $28/hr

Help Desk Support Technician Lynden Door Family of Companies Department : Technology: HDA Team Location: Lynden, WA ROLE: Monitors the IT Help Desk and provides initial technical assistance to office ...

Lynden Door, Inc

Help Desk Support Technician

Lynden, WA · On-site

$20.75 - $28/hr

Help Desk Support Technician Lynden Door Family of Companies Department : Technology: HDA Team Location: Lynden, WA ROLE: Monitors the IT Help Desk and provides initial technical assistance to office ...

ID Logistics

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

The role of the Help Desk Technician is to assist internal and external customers who are ... Provides 1st line technical support; answering support queries via phone and Help Desk ticket ...

Kane is Able

Help Desk Support Technician

Scranton, PA · On-site

$58K - $62K/yr

The role of the Help Desk Technician is to assist internal and external customers who are ... Provides 1st line technical support; answering support queries via phone and Help Desk ticket ...

SAIC

Help Desk Support Technician

Buffalo, NY · Hybrid

$40K - $80K/yr

ORA_ON_SITE Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets ...

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Help Desk Support Technician information

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How much do help desk support technician jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Support Technician vs Technical Support Specialist?

AspectHelp Desk Support TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT services, corporate supportIT, software, hardware support
Common Search IntentHelp Desk vs Technical SupportHelp Desk vs Technical Support

The Help Desk Support Technician and Technical Support Specialist roles share many similarities, including certifications like CompTIA A+ and work environments focused on troubleshooting and customer support. However, Help Desk Support Technicians typically handle initial user issues via phone or email, while Technical Support Specialists may provide more in-depth technical assistance, often with specialized knowledge. Both roles are essential in IT support, but their focus and scope can differ based on the organization’s needs.

What does a help desk support technician do?

A Help Desk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries via phone, email, or chat, and guide users through step-by-step solutions. Additionally, they may install, configure, and update software and hardware, maintain records of user issues, and escalate complex problems to higher-level IT staff. Their goal is to ensure smooth and efficient operation of technology within an organization.

How much does a help desk support technician make a month?

Help desk support technicians typically earn between $2,000 and $4,000 per month, depending on experience, location, and certifications. Entry-level positions may pay less, while experienced technicians with specialized skills can earn higher salaries. The role often involves troubleshooting hardware and software issues, using ticketing systems, and providing customer support during standard business hours.

What qualifications do I need for a help desk support technician?

Help desk support technicians typically need a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of computer hardware, operating systems, and troubleshooting software issues, often supported by certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Strong communication skills and the ability to work in a fast-paced environment are also important.

How does a help desk support technician typically interact with other IT teams within an organization?

Help Desk Support Technicians frequently collaborate with other IT teams, such as network administrators, system engineers, or software specialists, especially when troubleshooting complex issues that go beyond basic user support. They act as the first point of contact, gathering initial information and, when necessary, escalating tickets to the appropriate team for deeper investigation. This collaboration ensures prompt resolution of technical problems and helps maintain smooth IT operations across the company. Open communication and clear documentation are important for effective teamwork and successful issue resolution.

What are the key skills and qualifications needed to thrive as a help desk support technician?

To thrive as a Help Desk Support Technician, you need a solid understanding of computer hardware, software troubleshooting, and network fundamentals, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These skills and qualities are crucial for providing timely technical support, ensuring user satisfaction, and minimizing system downtime.
More about Help Desk Support Technician jobs
What cities are hiring for Help Desk Support Technician jobs? Cities with the most Help Desk Support Technician job openings:
What states have the most Help Desk Support Technician jobs? States with the most job openings for Help Desk Support Technician jobs include:
Help Desk Support Technician jobs near you
Infographic showing various Help Desk Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Technician

NuAxis Innovations

Hadley, MA • On-site

$19.25 - $26/hr

Full-time

Re-posted 2 days ago

Job description

Job Summary:
NuAxis Innovations is a federal IT company dedicated to enhancing customer experience in government solutions. They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations.
Responsibilities:
• Deliver Tier 1 support for desktops, laptops, and peripherals
• Troubleshoot hardware/software issues and coordinate repairs
• Support network connectivity, VPN, and remote access tools
• Perform system imaging and OS deployment (Windows 10/11)
• Manage incidents through ticketing systems
• Support antivirus/security protocols and endpoint protection
• Provide user training and guidance
Qualifications:
Required:
• 1–3 years of technical support experience
• CompTIA A+ or equivalent
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Preferred:
• Experience supporting government clients
• Knowledge of endpoint security tools
Company:
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises. Founded in 2002, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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