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Helpdesk Technician Jobs (NOW HIRING)

Helpdesk Technician

Edmonton, KY ยท On-site

$17 - $22.75/hr

The Opportunity The Helpdesk Technician plays a critical role in supporting Catalis' IT infrastructure. This position is responsible for troubleshooting, repairing, and configuring both hardware and ...

Helpdesk Technician

Goshen, IN ยท On-site

$17.75 - $23.75/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

Helpdesk Technician

Fairfax, VA ยท On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment ...

Helpdesk Technician

Wernersville, PA ยท On-site

$18.50 - $25/hr

The Helpdesk Technician is responsible for providing first-level technical support and customer service to employees and authorized users across the organization. This position supports the daily ...

Helpdesk Technician

Wernersville, PA ยท On-site

$18.50 - $25/hr

The Helpdesk Technician is responsible for providing first-level technical support and customer service to employees and authorized users across the organization. This position supports the daily ...

Helpdesk Technician

Goshen, IN ยท On-site

$20/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

Helpdesk Technician

Atlanta, GA ยท On-site

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

Helpdesk Technician

Troy, AL ยท On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed. Responsibilities * Resolve end ...

The Helpdesk Technician is a highly motivated individual with a passion for providing exceptional support to end-users and a team of technology professionals. This position should be able to excel in ...

Helpdesk Technician

Washington, DC ยท On-site

$60K - $64K/yr

The Helpdesk Technician is a highly motivated individual with a passion for providing exceptional support to end-users and a team of technology professionals. This position should be able to excel in ...

Helpdesk Technician

Kenai, AK ยท On-site

$20 - $26.75/hr

Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...

Helpdesk Technician

North Bergen, NJ ยท On-site

$22.25 - $30/hr

Infojini Inc is an organization in the Information Technology and Services industry, and they are seeking a Helpdesk Technician. The role involves providing support for technical issues, including ...

Helpdesk Technician

Bellevue, WA ยท On-site

$17 - $30/hr

Job Title: Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position Overview: We are currently seeking a Helpdesk Technician for a long term contract ...

Helpdesk Technician

Kenai, AK

$20 - $26.75/hr

Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...

Helpdesk Technician

Kenai, AK ยท On-site

$20 - $26.75/hr

Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...

Helpdesk Technician

Los Angeles, CA ยท On-site +1

$21.50 - $29/hr

As a Helpdesk Technician, you'll provide direct customer support to users who need assistance with using their device, resolving access issues, using cloud and desktop applications, and assisting ...

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Helpdesk Technician information

See salary details

$12

$23

$33

How much do helpdesk technician jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Can you get a helpdesk job with no experience?

Helpdesk Technician roles often require some technical knowledge, but entry-level positions may be available for candidates with basic computer skills and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for those new to IT support.

What does a helpdesk technician do?

A helpdesk technician provides technical support and troubleshooting assistance to users experiencing hardware, software, or network issues. They diagnose problems, resolve technical issues, and may use tools like remote desktop software or ticketing systems to track and manage support requests. Strong communication skills and basic knowledge of operating systems and networking are essential for this role.

What are some common challenges faced by Helpdesk Technicians, and how can they be managed effectively?

Helpdesk Technicians often face challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Managing these challenges effectively involves strong organizational skills, staying calm under pressure, and continuously updating technical knowledge. Building good relationships with team members and end-users also helps, as collaborative problem-solving and clear communication can lead to quicker resolutions and improved user satisfaction.

What jobs pay 2000 a day?

Helpdesk Technician roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized or freelance IT consultants, project managers, or contractors with advanced certifications and extensive experience. High-paying tech jobs often require skills in cybersecurity, cloud computing, or management, and may involve contract work or consulting projects that command premium rates.

Is AI replacing IT's help desk?

Helpdesk technicians play a vital role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they are designed to complement human support rather than replace it entirely, especially for complex issues requiring critical thinking and personalized assistance.

What are Helpdesk Technicians?

Helpdesk Technicians are IT professionals who provide technical support and assistance to users experiencing hardware, software, or network-related issues. They typically serve as the first point of contact for troubleshooting problems, either remotely or in person. Their responsibilities include diagnosing issues, resolving technical problems, escalating more complex issues to higher-level support, and maintaining documentation of support requests. Helpdesk Technicians play a critical role in ensuring the smooth operation of an organization's technology systems and keeping users productive.

What are the key skills and qualifications needed to thrive as a Helpdesk Technician, and why are they important?

To thrive as a Helpdesk Technician, you need strong problem-solving skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is important for efficient troubleshooting and support. Excellent communication, patience, and a customer-centric attitude help technicians resolve issues effectively and build trust with users. These skills ensure rapid resolution of technical problems and maintain smooth IT operations within an organization.

What is the difference between Helpdesk Technician vs Technical Support Specialist?

AspectHelpdesk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelpdesk, call centers, on-site supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT support, customer service rolesIT support, technical troubleshooting roles
Common Search IntentHelpdesk Technician vs Technical Support Specialist

Helpdesk Technicians and Technical Support Specialists both provide technical assistance, often share similar certifications, and work in support environments. The main difference lies in scope: Helpdesk Technicians typically handle initial user issues and basic troubleshooting, while Technical Support Specialists may deal with more complex problems and specialized systems.

What cities are hiring for Helpdesk Technician jobs? Cities with the most Helpdesk Technician job openings:
Who are the top companies hiring for Helpdesk Technician jobs? The top employers for Helpdesk Technician jobs are:
What states have the most Helpdesk Technician jobs? States with the most job openings for Helpdesk Technician jobs include:
Infographic showing various Helpdesk Technician job openings in the United States as of June 2026, with employment types broken down into 66% Full Time, 10% Part Time, 1% Contract, and 23% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Technician

$20.50 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Job description

Position Type:
Technology/Helpdesk Technician
Date Posted:
11/26/2025
Location:
Rosalie Jones Administration Center
Closing Date:
When Filled
  • Benefits: Our comprehensive benefits package includes employer-paid medical, dental, and vision insurance covering 85% of costs for employees and their families; employer-paid life and accidental death and dismemberment insurance; flexible spending accounts; retirement savings plans with employer matching; paid sick leave; and paid holidays,vacation time

Attachment(s):
  • JOB Description - Helpdesk Technician.pdf