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Helpdesk Technician Jobs (NOW HIRING)

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI · On-site

$19.25 - $26/hr

Helpdesk Technician Department: Data Center Service Employment Type: Full Time Location: SMC Reporting To: Matt Hoye Description FII USA, Inc ., a Foxconn Technology Group Company, is seeking a ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician- Tier 1 Position Title: Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

authority

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

QualityIP

HelpDesk Technician

Kent, OH · On-site

$41K - $55K/yr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support ...

Qualityip

HelpDesk Technician

Kent, OH · On-site

$18.25 - $24.50/hr

Salary: 41,600-55,000 HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

$20 - $24/hr

The Helpdesk Technician will resolve end-user technical issues, manage system configurations, and maintain IT equipment while assisting the IT Department as needed. Responsibilities * Resolve end ...

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Helpdesk Technician COMPANY: Hays Electrical Services EMPLOYMENT TYPE: Full-Time LOCATION: Houston, TX ABOUT THE ROLE Hays Electrical is looking for a motivated and customer-focused Helpdesk ...

QualityIP

HelpDesk Technician

Kent, OH

$18.25 - $24.50/hr

HelpDesk Technician About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support ...

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...

Kenaitze Indian Tribe

Helpdesk Technician

Kenai, AK · On-site

$20 - $26.75/hr

Helpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks ...

Booz Allen Hamilton

Helpdesk Technician

Washington, DC · On-site

$62K - $141K/yr

Helpdesk Technician The Opportunity: Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Job Title: Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position Overview: We are currently seeking a Helpdesk Technician for a long term contract ...

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Helpdesk Technician information

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$12

$23

$33

How much do helpdesk technician jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a helpdesk technician do?

A helpdesk technician provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using ticketing systems and remote tools to resolve problems efficiently.

What are some common challenges faced by Helpdesk Technicians, and how can they be managed effectively?

Helpdesk Technicians often face challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Managing these challenges effectively involves strong organizational skills, staying calm under pressure, and continuously updating technical knowledge. Building good relationships with team members and end-users also helps, as collaborative problem-solving and clear communication can lead to quicker resolutions and improved user satisfaction.

Is AI replacing IT's help desk?

Helpdesk technicians play a crucial role in providing technical support and troubleshooting for users. While AI tools can automate routine tasks and improve efficiency, they are designed to assist rather than replace human technicians, who handle complex issues and customer interactions that require critical thinking and empathy.

How hard is IT to get a helpdesk job?

Getting a helpdesk technician position typically requires basic technical knowledge, customer service skills, and familiarity with common tools like ticketing systems and operating systems. Entry-level roles often have minimal experience requirements, but certifications such as CompTIA A+ can improve job prospects and demonstrate technical competence.

What are Helpdesk Technicians?

Helpdesk Technicians are IT professionals who provide technical support and assistance to users experiencing hardware, software, or network-related issues. They typically serve as the first point of contact for troubleshooting problems, either remotely or in person. Their responsibilities include diagnosing issues, resolving technical problems, escalating more complex issues to higher-level support, and maintaining documentation of support requests. Helpdesk Technicians play a critical role in ensuring the smooth operation of an organization's technology systems and keeping users productive.

What are the key skills and qualifications needed to thrive as a Helpdesk Technician, and why are they important?

To thrive as a Helpdesk Technician, you need strong problem-solving skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is important for efficient troubleshooting and support. Excellent communication, patience, and a customer-centric attitude help technicians resolve issues effectively and build trust with users. These skills ensure rapid resolution of technical problems and maintain smooth IT operations within an organization.

What is the difference between Helpdesk Technician vs Technical Support Specialist?

AspectHelpdesk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelpdesk, call centers, on-site supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT support, customer service rolesIT support, technical troubleshooting roles
Common Search IntentHelpdesk Technician vs Technical Support Specialist

Helpdesk Technicians and Technical Support Specialists both provide technical assistance, often share similar certifications, and work in support environments. The main difference lies in scope: Helpdesk Technicians typically handle initial user issues and basic troubleshooting, while Technical Support Specialists may deal with more complex problems and specialized systems.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Many employers prefer candidates with certifications such as CompTIA A+ and good communication skills, and some roles may require an associate degree in information technology or a related field. Gaining experience through internships or entry-level IT support roles can also improve job prospects.
More about Helpdesk Technician jobs
What cities are hiring for Helpdesk Technician jobs? Cities with the most Helpdesk Technician job openings:
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What states have the most Helpdesk Technician jobs? States with the most job openings for Helpdesk Technician jobs include:
What are popular job titles related to Helpdesk Technician jobs? For Helpdesk Technician jobs, the most frequently searched job titles are:
Helpdesk Technician jobs near you
Infographic showing various Helpdesk Technician job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Technician

Helpdesk Technician

Batavia Public School District 101

Batavia, IL • On-site

$20.50 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Position Type:
Technology/Helpdesk Technician
Date Posted:
11/26/2025
Location:
Rosalie Jones Administration Center
Closing Date:
When Filled
  • Benefits: Our comprehensive benefits package includes employer-paid medical, dental, and vision insurance covering 85% of costs for employees and their families; employer-paid life and accidental death and dismemberment insurance; flexible spending accounts; retirement savings plans with employer matching; paid sick leave; and paid holidays,vacation time

Attachment(s):
  • JOB Description - Helpdesk Technician.pdf

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