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Helpdesk Technician Jobs (NOW HIRING)

Morton Industries

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

New

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...

Addison Group

Helpdesk Technician

Oklahoma City, OK · Remote

$21 - $23/hr

Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100% Onsite) Pay ... Help Desk experience preferred * Experience supporting Windows 10/11 environments * Working ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

The Position Arrowhead Pharmaceuticals is seeking a Help Desk Technician to join the Information Technology department at our Madison, WI location. The successful candidate will be the primary point ...

Ingles Markets

Helpdesk Technician

Black Mountain, NC · On-site

$19 - $25.75/hr

The Position The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking ...

Optima Tax Relief

Helpdesk Technician

Santa Ana, CA

$18/hr

POSITION SUMMARY The Helpdesk Technician for Optima Tax Relief, LLC (Optima) is located in the Santa Ana, California office and reports to the Director, Information Technology. Optima's Information ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

New

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on troubleshooting and resolving technical issues while maintaining effective communication. Responsibilities ...

Ingles Markets

Helpdesk Technician

Black Mountain, NC · On-site

$19 - $25.75/hr

The Position The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking ...

Infojini Inc

Helpdesk Technician

North Bergen, NJ · On-site

$22.25 - $30/hr

Windows 7 domain Networking Store systems Scanner / POSAdmin / use Fielding calls from technicians onsite And configuration steps their Printer IP address Preffered Supporting over the Phone / POS ...

C&S Companies

PC Helpdesk Technician

Syracuse, NY · On-site

$24 - $36/hr

PC Support / Helpdesk Technician Syracuse, NY The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and ...

MORTON INDUSTRIES

Helpdesk Technician

Morton, IL · On-site

$22 - $28/hr

Position Summary The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software ...

New

UJV

Helpdesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

We're looking for a Helpdesk Technician who will serve as the first line of technical support for our internal teams, ensuring our systems, tools, and technology operate seamlessly every day. This ...

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will provide hands-on technical support related to computer systems, hardware, or software. It will require ...

The Rockridge Group

Helpdesk Technician (L2)

Roseville, CA

$21 - $28.25/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

EnerSys Delaware, Inc.

Helpdesk Technician

Commack, NY · On-site

$50K - $65K/yr

The IT Technician serves as the primary on-site support resource for office and production ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7, Active Directory, COTS applications.

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Helpdesk Technician information

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How much do helpdesk technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk technician?

Helpdesk Technicians are IT professionals who provide technical support and assistance to users experiencing hardware, software, or network-related issues. They typically serve as the first point of contact for troubleshooting problems, either remotely or in person. Their responsibilities include diagnosing issues, resolving technical problems, escalating more complex issues to higher-level support, and maintaining documentation of support requests. Helpdesk Technicians play a critical role in ensuring the smooth operation of an organization's technology systems and keeping users productive.

What are the key skills and qualifications needed to thrive as a helpdesk technician, and why are they important?

To thrive as a Helpdesk Technician, you need strong problem-solving skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is important for efficient troubleshooting and support. Excellent communication, patience, and a customer-centric attitude help technicians resolve issues effectively and build trust with users. These skills ensure rapid resolution of technical problems and maintain smooth IT operations within an organization.

What are some common challenges faced by helpdesk technicians, and how can they be managed effectively?

Helpdesk Technicians often face challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Managing these challenges effectively involves strong organizational skills, staying calm under pressure, and continuously updating technical knowledge. Building good relationships with team members and end-users also helps, as collaborative problem-solving and clear communication can lead to quicker resolutions and improved user satisfaction.

What is the difference between Helpdesk Technician vs Technical Support Specialist?

AspectHelpdesk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelpdesk, call centers, on-site supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT support, customer service rolesIT support, technical troubleshooting roles
Common Search IntentHelpdesk Technician vs Technical Support Specialist

Helpdesk Technicians and Technical Support Specialists both provide technical assistance, often share similar certifications, and work in support environments. The main difference lies in scope: Helpdesk Technicians typically handle initial user issues and basic troubleshooting, while Technical Support Specialists may deal with more complex problems and specialized systems.

What qualifications do I need for a helpdesk technician?

Helpdesk technicians typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ or Network+ can improve job prospects. Strong communication skills and the ability to troubleshoot technical issues are also important for this role.
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For Helpdesk Technician jobs, the most frequently searched job titles are:

Helpdesk Technician jobs near you
Infographic showing various Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician

Morton Industries

Morton, IL • On-site

$22 - $28/hr

Full-time

Posted yesterday

New

Morton Industries rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Integrity In Action
We do the right thing, even when no one is looking.
Focused on Team Success
We achieve company goals through camaraderie and serving together.
Driven to Deliver
We fulfill our commitments with exceptional effort.
Consistent Progress
We are dedicated to the ongoing improvement of our people and processes.
Professional Authenticity
We bring excellence using our individuality.
Position Summary
The Help Desk Technician provides frontline IT support for Morton Industries across office and manufacturing environments. This role troubleshoots and resolves hardware, software, access, and connectivity issues; deploys and supports end-user technology; and escalates issues when appropriate. The position requires strong customer service, technical troubleshooting, documentation, and the ability to prioritize support based on business and production needs.
Essential Functions
  • Provide frontline remote and onsite IT support across office and manufacturing environments.
  • Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
  • Manage assigned service desk tickets through resolution or escalation, maintaining clear communication and documentation.
  • Install, configure, deploy, and maintain computers, mobile devices, printers, scanners, and other end-user technology.
  • Support employee onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
  • Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.
  • Support production-floor technology and escalate infrastructure, application, or cybersecurity issues as appropriate.
  • Follow IT and cybersecurity procedures and identify opportunities to improve support processes and documentation.
  • Assist with IT projects and other duties as assigned.

Core Competencies
  • Strong customer service and communication skills.
  • Effective troubleshooting and problem-solving skills.
  • Ownership, accountability, and ability to prioritize competing requests.
  • Strong technical aptitude with the ability to learn new systems.
  • Attention to detail, documentation, and security practices.
  • Ability to work independently and collaboratively as part of the IT team.

Preferred Knowledge & Experience
  • 1-3 years of help desk, desktop support, or related IT experience.
  • Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
  • Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
  • Technical education, certifications, or equivalent hands-on experience preferred.

Preferred Knowledge & Experience
  • 1-3 years of help desk, desktop support, or related IT experience.
  • Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
  • Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
  • Experience with endpoint deployment, asset management, or manufacturing technology is a plus.
  • Technical education, certifications, or equivalent hands-on experience preferred.

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