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Helpdesk Technician Jobs (NOW HIRING)

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

Infojini Inc

Helpdesk Technician

North Bergen, NJ

$22.25 - $30/hr

Windows 7 domain Networking Store systems Scanner / POSAdmin / use Fielding calls from technicians onsite And configuration steps their Printer IP address Preffered Supporting over the Phone / POS ...

Ultimate Jet Vacations

Helpdesk Technician

Miami, FL · Remote

$20.50 - $27.75/hr

We're looking for a Helpdesk Technician who will serve as the first line of technical support for our internal teams, ensuring our systems, tools, and technology operate seamlessly every day. This ...

Enersys

Helpdesk Technician

Commack, NY · On-site

$20.75 - $28/hr

The IT Technician at Bren‑Tronics, part of EnerSys and manufacture of advanced power solutions ... One to three years of relevant IT support, desktop support, or help desk experience. * Experience ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

Socket.dev

Helpdesk Technician

Paducah, KY · On-site

$31 - $41/hr

About This Role We're looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you'll take ownership of resolving ...

General Matter

Helpdesk Technician

Paducah, KY · On-site

$31 - $41/hr

About This Role We're looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you'll take ownership of resolving ...

General Matter

Helpdesk Technician

Paducah, KY · On-site

$31 - $41/hr

About This Role We're looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you'll take ownership of resolving ...

SDTEK

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment You will be exposed to a variety of technology allowing you gain broad ...

Sdtek

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment. You will be exposed to a variety of technology allowing you gain broad ...

The Rockridge Group

Helpdesk Technician (L2)

Roseville, CA

$21 - $28.25/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to ...

The Rockridge Group

Helpdesk Technician (L2)

Chico, CA · On-site

$20.25 - $27.50/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

MCH Consulting Services LLC

Helpdesk Technician

Suffolk, VA · On-site

$19 - $25.75/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain job control log. Operate computer systems and associated peripheral equipment in accordance with ...

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA · On-site

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain job control log. Operate computer systems and associated peripheral equipment in accordance with ...

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes. * Diagnose and resolve hardware ...

stefanini_training

Helpdesk Technician

Memphis, TN · On-site

$19.50 - $26.25/hr

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to ...

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Helpdesk Technician information

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How much do helpdesk technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk technician?

Helpdesk Technicians are IT professionals who provide technical support and assistance to users experiencing hardware, software, or network-related issues. They typically serve as the first point of contact for troubleshooting problems, either remotely or in person. Their responsibilities include diagnosing issues, resolving technical problems, escalating more complex issues to higher-level support, and maintaining documentation of support requests. Helpdesk Technicians play a critical role in ensuring the smooth operation of an organization's technology systems and keeping users productive.

What are the key skills and qualifications needed to thrive as a helpdesk technician, and why are they important?

To thrive as a Helpdesk Technician, you need strong problem-solving skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is important for efficient troubleshooting and support. Excellent communication, patience, and a customer-centric attitude help technicians resolve issues effectively and build trust with users. These skills ensure rapid resolution of technical problems and maintain smooth IT operations within an organization.

What are some common challenges faced by helpdesk technicians, and how can they be managed effectively?

Helpdesk Technicians often face challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Managing these challenges effectively involves strong organizational skills, staying calm under pressure, and continuously updating technical knowledge. Building good relationships with team members and end-users also helps, as collaborative problem-solving and clear communication can lead to quicker resolutions and improved user satisfaction.

What is the difference between Helpdesk Technician vs Technical Support Specialist?

AspectHelpdesk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelpdesk, call centers, on-site supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT support, customer service rolesIT support, technical troubleshooting roles
Common Search IntentHelpdesk Technician vs Technical Support Specialist

Helpdesk Technicians and Technical Support Specialists both provide technical assistance, often share similar certifications, and work in support environments. The main difference lies in scope: Helpdesk Technicians typically handle initial user issues and basic troubleshooting, while Technical Support Specialists may deal with more complex problems and specialized systems.

What qualifications do I need for a helpdesk technician?

Helpdesk technicians typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ or Network+ can improve job prospects. Strong communication skills and the ability to troubleshoot technical issues are also important for this role.
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Helpdesk Technician jobs near you
Infographic showing various Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

HelpDesk Technician

Miami, FL • On-site

ZIM
See more jobs at ZIMexternal

$19.25 - $25.75/hr

Full-time

Posted 25 days ago

Job description

Main Purpose of the Role:

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This position is an integral part of the service desk function responding to tier 1 and tier 2 technical incidents and requests submitted by the end users in those locations. This involves hardware and software support, network printers, and the associated management tools to remotely support that environment. Assists end users in the replacement and troubleshooting of internal systems. This position is highly customer-oriented with a great amount of interaction with the client.

Major Areas of Responsibility:

As a service desk team member, this position provides Tier 1 and Tier 2 support for desktop hardware, software and printer support; works with the help desk coordinator to maintain the daily operation of the Help Desk; handles maintenance and warranty items on computer equipment; identifies, researches and resolves complex technical issues; creates and responds to help desk tickets in Remedy System.

Main Tasks:

  • Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.
  • Images PCs with corporate image and deploys to end user. Responsible for maintaining adequate quantities of machines that can be readily deployed.
  • Troubleshoots hardware and software problems, printing issues, escalates issues to technology peers or manager if unable to resolve
  • Proactively communicates with end users regarding ticket status and/or resolution.
  • Apply patches and upgrades as needed or requested; upgrade and configure system software that supports ZIM infrastructure applications.
  • Maintain operational configurations and perform periodic performance reporting (to support capacity planning).
  • Perform hardware upgrades and/or facilitate warranty replacements as required.
  • Assist project teams during Initiation, Planning, and Implementation phases of our standard Project Management Methodology. Activities include requirements gathering; research, design & development; benefit and risk analysis; technical strategy; and support of operations staff during testing and implementation.
  • Evaluate, create, and maintain appropriate reference material to ensure operational configurations, procedures and diagrams are accurately documented.
  • Share, communicate, and train coworkers on procedures to ensure understanding within the department.



Function:
Countries & Business Development
Requirements:

Required Experience:

Associates Degree (A.A.) from a two-year college or university;

Minimum of two (2+) years related experience and/or training; or equivalent combination of education and experience.

Appropriate technical certifications (Microsoft, CompTiA A+) are recommended.

This is NOT a remote position