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Helpdesk Technician Jobs (NOW HIRING)

C&S Companies

PC Helpdesk Technician

Syracuse, NY · On-site

$24 - $36/hr

PC Support / Helpdesk Technician Syracuse, NY The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and ...

Infojini Inc

Helpdesk Technician

North Bergen, NJ · On-site

$22.25 - $30/hr

Windows 7 domain Networking Store systems Scanner / POSAdmin / use Fielding calls from technicians onsite And configuration steps their Printer IP address Preffered Supporting over the Phone / POS ...

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on troubleshooting and resolving technical issues while maintaining effective communication. Responsibilities ...

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will provide hands-on technical support related to computer systems, hardware, or software. It will require ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast ...

General Matter

Helpdesk Technician

Paducah, KY · On-site

$31 - $41/hr

About This Role We're looking for a Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment. This is a hands-on role where you'll take ownership of resolving ...

SDTEK

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment You will be exposed to a variety of technology allowing you gain broad ...

Sdtek

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment. You will be exposed to a variety of technology allowing you gain broad ...

The Rockridge Group

Helpdesk Technician (L2)

Roseville, CA

$21 - $28.25/hr

Helpdesk Technician II DESCRIPTION: The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

stefanini_training

Helpdesk Technician

Memphis, TN · On-site

$19.50 - $26.25/hr

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to ...

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA · On-site

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain job control log. Operate computer systems and associated peripheral equipment in accordance with ...

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes. * Diagnose and resolve hardware ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

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Helpdesk Technician information

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How much do helpdesk technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for helpdesk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a helpdesk technician?

Helpdesk Technicians are IT professionals who provide technical support and assistance to users experiencing hardware, software, or network-related issues. They typically serve as the first point of contact for troubleshooting problems, either remotely or in person. Their responsibilities include diagnosing issues, resolving technical problems, escalating more complex issues to higher-level support, and maintaining documentation of support requests. Helpdesk Technicians play a critical role in ensuring the smooth operation of an organization's technology systems and keeping users productive.

What are the key skills and qualifications needed to thrive as a helpdesk technician, and why are they important?

To thrive as a Helpdesk Technician, you need strong problem-solving skills, a solid understanding of computer hardware and software, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is important for efficient troubleshooting and support. Excellent communication, patience, and a customer-centric attitude help technicians resolve issues effectively and build trust with users. These skills ensure rapid resolution of technical problems and maintain smooth IT operations within an organization.

What are some common challenges faced by helpdesk technicians, and how can they be managed effectively?

Helpdesk Technicians often face challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Managing these challenges effectively involves strong organizational skills, staying calm under pressure, and continuously updating technical knowledge. Building good relationships with team members and end-users also helps, as collaborative problem-solving and clear communication can lead to quicker resolutions and improved user satisfaction.

What is the difference between Helpdesk Technician vs Technical Support Specialist?

AspectHelpdesk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelpdesk, call centers, on-site supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT support, customer service rolesIT support, technical troubleshooting roles
Common Search IntentHelpdesk Technician vs Technical Support Specialist

Helpdesk Technicians and Technical Support Specialists both provide technical assistance, often share similar certifications, and work in support environments. The main difference lies in scope: Helpdesk Technicians typically handle initial user issues and basic troubleshooting, while Technical Support Specialists may deal with more complex problems and specialized systems.

What qualifications do I need for a helpdesk technician?

Helpdesk technicians typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ or Network+ can improve job prospects. Strong communication skills and the ability to troubleshoot technical issues are also important for this role.
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Helpdesk Technician jobs near you
Infographic showing various Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

PC Helpdesk Technician

Syracuse, NY • On-site

C&S Companies
Civil Engineering Construction • 201 - 500 employees
Learn more about C&S Companiesexternal

$24 - $36/hr

Full-time

Re-posted 8 days ago

Job description

PC Support / Helpdesk Technician 

Syracuse, NY

 

The PC Support / Helpdesk Technician will work with IT staff members and use his/her technical skills to support company applications, hardware, and peripherals. They will troubleshoot computer problems, determine the source of any issues, give advice, and assist on appropriate action. Additionally, the PC Support / Helpdesk Technician will participate in research and projects to support company goals and initiatives.

 Position Responsibilities

  • Answer staff questions in person and via phone on all company supported applications.
  • Install hardware and software on Windows computers.
  • Perform basic hardware repairs and coordinate warranty service when needed.
  • Support computer and IT equipment inventory management including repair/service tracking and reporting.
  • Basic wired and wireless network troubleshooting.
  • PC imaging and deployment.
  • Setup of Laptop, docking stations, monitors and any other end user devices.
  • Troubleshoot computer problems.
  • Work one-on-one with staff on IT projects.
  • Provide recommendations on company technology purchases.
  • Document resolutions for future reference.
  • Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
  • Occasional evening/weekend work.
  • Other duties as assigned.

 Required Knowledge/Skills/Abilities

  • Associate’s degree and one to three years of applicable experience.
  • Must be detail oriented, organized and a self-starter.
  • Strong interpersonal and customer service skills
  • CompTIA A+ and/or related certifications preferred.
  • Ability to lift 30lbs.
  • Ability to sit for extended periods of time.
  • A valid NYS Driver’s License
  • Ability to drive to offices and travel to remote locations for support if needed.
  • Strong written and verbal communication skills
  • Ability to simplify technical language into easy-to-understand phrasing.
  • Patience and empathy when helping users.
  • Excellent time management and organizational skills

Desired Knowledge/Skills/Abilities

  • Experience with Windows 11
  • Experience with Office 365
  • Experience with Helpdesk Ticketing Systems
  • Experience with PowerShell and Scripting 


WHO WE ARE: C&S Companies, operating for more than 50 years, is a national planning, design and construction firm with over 600 employees and growing. C&S Companies delivers critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability and transportation.

Our headquarters is in Syracuse, NY with offices in New York State, California, Arizona, Ohio, Michigan, Florida and Pennsylvania. 

At C&S Companies, we believe work environment, culture, and the opportunity to learn and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust fun and accountability.