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Helpdesk Analyst Jobs (NOW HIRING)

Techgene Solutions LLC

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

IN-IDOH Helpdesk Analyst (785852) Local candidates only 2 N. Meridian St. Indianapolis IN, 46204 | Hybrid | In person The Immunization Helpdesk Analyst provides technical and customer support for ...

Collabera

Helpdesk Analyst

Highlands Ranch, CO · On-site

$21.50 - $29.50/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Barilla Group

Helpdesk Analyst

Northbrook, IL · On-site

$20.75 - $28.50/hr

Job Purpose The main responsibility of the IT Infrastructure and Operations Communication Analyst ... Enter tickets in global helpdesk system and follow up as necessary. • All support should be ...

Kollasoft Inc.

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst Location: Columbus, OH (Onsite) Duration: Long Term Position Description: 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) HDA1 to help IT Automate ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

INA Solution Inc

HelpDesk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Duration: Long-Term Contract Location: Harrisburg, PA (Onsite) The Help Desk Analyst performs the skills listed below: * Provides technical assistance, support, and advice to end ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

chromalloy

Helpdesk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development ...

Ask IT consulting

Helpdesk Analyst

Columbia, SC

$19 - $26/hr

Role Name: System Analyst / Helpdesk Duration: 12 Months Location: Columbia, SC, 29210 DAILY DUTIES / RESPONSIBILITIES: * Configures and installs software for IT users' desktops and laptops.

Ask IT consulting

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Fulltime Primary Responsibilities: l Analyses Problems to identify problem area and provide correction action , recommending solutions to patient account related issues. Minimum Requirement: l ...

Barilla Group

$20.75 - $28.50/hr

Job Purpose The main responsibility of the IT Infrastructure and Operations Communication Analyst ... Provide helpdesk coverage for Barilla America's headquarters and remote sites. Troubleshoot ...

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

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Helpdesk Analyst information

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How much do helpdesk analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

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Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Helpdesk Analyst

Techgene Solutions LLC

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Contractor

Posted 12 days ago

Job description

 

IN-IDOH Helpdesk Analyst (785852)

Local candidates only

2 N. Meridian St. Indianapolis IN, 46204 | Hybrid | In person

 

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

·         Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

·         Investigate and resolve duplicate patient records and bad merges in the immunization registry.

·         Use data tools and matching algorithms to identify and correct data integrity issues.

·         Escalate complex data issues to technical teams or data stewards as needed.

·         Document all support interactions in the ticketing system and maintain accurate logs.

·         Provide guidance to users on best practices for data entry and record management.

·         Collaborate with IT and data quality teams to improve deduplication processes and system performance.

·         Collaborate with internal and external teams and assist on improving Data Quality metrics.

·         Assist in testing system updates and enhancements.

·         Generate reports on data quality trends and help develop training materials.