Helpdesk Analyst Jobs (NOW HIRING)

Full Time Helpdesk Analyst

Are you looking for an exciting opportunity to join a growing organization and make a meaningful impact? Look no further! One Community Bank is seeking a Full-Time Helpdesk Analyst to join our team. This position will support our locations in the following counties: Dane, Adams, Vernon, Marquette, and Juneau.

As a Helpdesk Analyst, you will have the chance to use your technical expertise to assist your colleagues with their technical issues and inquiries. You will be the first point of contact for our colleagues, troubleshooting their technical problems and providing timely and effective solutions. In addition to the possibility of hybrid work, we offer competitive pay for this position.

You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Wellness Reimbursement Plan, Pet Insurance, Accident Insurance, Hospital Indemnity, Critical Illness, and Short-term and Long-term Disability Insurance. So if you are looking to take your career to the next level and be part of a dynamic and innovative team, apply today for the Full Time Helpdesk Analyst position with One Community Bank. Please note that this position is located in Adams, WI.

What's Your Day Like?

As a Helpdesk Analyst at One Community Bank, you will play a crucial role in supporting our internal colleagues with their technology needs. Your expertise in computers, software, peripherals, and telecommunications equipment will be utilized to assist users in achieving their goals effectively and efficiently. With strong communication and interpersonal skills, you will have the ability to understand the needs of our colleagues and provide them with the necessary guidance and solutions. As a member of the Technology Solutions Department, you will report to the Helpdesk Supervisor, ensuring effective collaboration and teamwork within the department.

Join our team and be part of a dynamic and customer-focused organization that values the importance of technology in achieving our business objectives.

Are You The Helpdesk Analyst We're Looking For?

To be successful as a Helpdesk Analyst at One Community Bank, you will need a combination of technical expertise, analytical skills, and strong interpersonal abilities. Some of the skills necessary for this role include:

• Troubleshooting Experience: You should have at least 1 year of experience troubleshooting computers and end-user technology, with a minimum of 2,000+ hours of hands-on experience. This will allow you to effectively diagnose and resolve technical issues.
• MS Windows Knowledge: An in-depth understanding of MS Windows is essential, as you will be working with colleagues who rely on this operating system. This knowledge will enable you to navigate the system and provide support.
• Microsoft 365 Administration: Familiarity with Microsoft 365 user administration is required. This will involve managing user accounts, permissions, and access to various applications and services within the Microsoft 365 suite.
• Hardware Troubleshooting: Experience in troubleshooting hardware issues is necessary to assist in resolving technical problems related to physical components such as computers, peripherals, and other devices.
• Networking Principles: A basic understanding of networking principles is beneficial as you may need to troubleshoot issues related to network connectivity and configurations.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving abilities are crucial for effectively identifying and resolving technical issues. You should be able to think critically and methodically approach problems to find appropriate solutions.
• Organization and Interpersonal Skills: Good organization skills are necessary to handle multiple tasks and prioritize effectively. Additionally, strong interpersonal skills will allow you to communicate effectively with colleagues, understand their technology needs, and provide exceptional customer service. By possessing these skills, you will be well-equipped to excel in the role of Helpdesk Analyst at One Community Bank.

Will You Join Our Team?

We believe in taking care of our team, both on and off the job. If you're ready to take your skills to the next level and join a team that values hard work and thinking big, complete our application today!