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Helpdesk Analyst Jobs (NOW HIRING)

Enchanted Rock

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Enchanted Rock Management LLC

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

SolarWinds

Helpdesk Analyst

Austin, TX · On-site

$20.25 - $27.75/hr

Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is ...

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

360 IT Professionals

Helpdesk Analyst

Englewood, OH · On-site

$18.75 - $25.50/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

SolarWinds

Helpdesk Analyst

Charlotte, NC

$20 - $27.25/hr

Key Responsibilities * Provide day-to-day desktop and application support for internal customers in the Austin office and remote users * Support end-user devices including laptops/desktops ...

Enchanted Rock Management LLC

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

SolarWinds

Helpdesk Analyst

Austin, TX

$20.25 - $27.75/hr

Key Responsibilities * Provide day-to-day desktop and application support for internal customers in the Austin office and remote users * Support end-user devices including laptops/desktops ...

krg technology inc

Helpdesk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 304 Typing skill troobleshooting,networking ...

Prospect Infosys Inc

Helpdesk Analyst

Hartford, CT

$31 - $32/hr

Rate: $32/hr. on 1099 REQUIRED SKILLS AND EXPERIENCE In addition, the agency requires: A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 1. PC Hardware ...

SoftPro

Technical Helpdesk Analyst

Raleigh, NC · On-site +1

$20 - $27.25/hr

SoftPro is seeking a well-rounded Technical Helpdesk Analyst to join our talented and passionate Customer Solutions team. This position is located in our Raleigh, NC office with a hybrid (office/home ...

New

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

EHR Helpdesk Analyst RTP, NC/REMOTE 12+ Months Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

CherryRoad Tech Inc

Client HelpDesk Analyst

Goshen, NY · On-site

$21.25 - $29/hr

Position Summary We are seeking a Client Helpdesk Analyst to provide frontline IT support. this position is a 100% on-site role at our client location in Goshen, NY. In this position, you will be ...

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Helpdesk Analyst information

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$14

$24

$35

How much do helpdesk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

More about Helpdesk Analyst jobs
What cities are hiring for Helpdesk Analyst jobs? Cities with the most Helpdesk Analyst job openings:
What states have the most Helpdesk Analyst jobs? States with the most job openings for Helpdesk Analyst jobs include:
What job categories do people searching Helpdesk Analyst jobs look for? The top searched job categories for Helpdesk Analyst jobs are:
What are popular job titles related to Helpdesk Analyst jobs? For Helpdesk Analyst jobs, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in the United States as of June 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Helpdesk Analyst

Helpdesk Analyst

Enchanted Rock

Houston, TX • On-site

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Serve as the first point of contact for technical support requests and provide a high level of customer service in all user interactions.

  • Troubleshoot and resolve issues related to Windows and MacOS endpoints, Microsoft 365 applications, identity and access management, and basic networking.

  • Manage user lifecycle activities including onboarding, offboarding, account provisioning, device management, licensing, and access requirements.

Job description

Job Type
Full-time
Description
We are ERock!
ERock is a leader and innovator in distributed energy. ERock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.
At ERock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.
Key Responsibilities:
  • Serve as the first point of contact for technical support requests and provide a high level of customer service in all user interactions.
  • Troubleshoot and resolve issues related to Windows and MacOS endpoints, Microsoft 365 applications, identity and access management, and basic networking.
  • Manage user lifecycle activities including onboarding, offboarding, account provisioning, device management, licensing, and access requirements.
  • Support collaboration and endpoint management tools including Teams Rooms, Intune policies, device compliance, provisioning, and resets.
  • Collaborate with cross-functional IT teams to support system upgrades, deployments, and operational improvements.
  • Contribute to knowledge base documentation, end-user training, and process improvements to reduce recurring support issues.

Requirements
Basic (Required) Qualifications:
  • Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience.
  • 3-5 years of experience in IT support, service desk, or helpdesk environments.
  • Working knowledge of:
    • Microsoft 365 administration (basic to intermediate)
    • Windows OS, MacOS, iOS, and common business applications
    • Identity and access administration
  • Ability to clearly document technical issues and resolutions, including problem descriptions, troubleshooting steps, and resolution notes.
  • Strong communication skills with the ability to explain technical concepts in a clear, user-friendly manner.
  • Demonstrated ability to manage multiple priorities effectively in a fast-paced environment.

Preferred Qualifications:
  • Relevant certifications preferred, including:
    • CompTIA A+ and/or Network+
    • Microsoft certifications such as MS-102, MS-700, MS-900, SC-300, or AZ-104
  • Experience supporting Microsoft 365, Entra ID, Exchange Online, and endpoint management tools.
  • Familiarity with remote monitoring and management (RMM) or ITSM platforms.
  • Experience troubleshooting network connectivity issues including LAN/WAN and VPN environments.
  • PowerShell troubleshooting and automation experience preferred.
  • Experience supporting a distributed or field-based workforce is a plus.

Benefits:
  • Competitive Pay
  • Medical, Dental, Vision, and Prescription Drug Insurance
  • Company-Paid Life Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with a company contribution
  • Wellness Programs and Incentives
  • 401(k) Retirement Plan & Company Match
  • Paid Time Off - Sick & Vacation Time
  • Paid Holidays
  • Cool Open-Office Concept

Do you have what it takes to join the ERock team? Send us your cover letter and resume today.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ERock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At ERock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of "The Team" which includes "Mutual Respect, Openness, and Honesty."

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