1

Helpdesk Analyst Jobs (NOW HIRING)

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Helpdesk Analyst

Austin, TX · On-site

$20.25 - $27.75/hr

Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is ...

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Helpdesk Analyst

Englewood, OH · On-site

$18.75 - $25.50/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

Helpdesk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

Key Responsibilities * Provide day-to-day desktop and application support for internal customers in the Austin office and remote users * Support end-user devices including laptops/desktops ...

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Helpdesk Analyst

Austin, TX

$20.25 - $27.75/hr

Key Responsibilities * Provide day-to-day desktop and application support for internal customers in the Austin office and remote users * Support end-user devices including laptops/desktops ...

Helpdesk Analyst

San Antonio, TX

$18.50 - $25.25/hr

Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 304 Typing skill troobleshooting,networking ...

Rate: $32/hr. on 1099 REQUIRED SKILLS AND EXPERIENCE In addition, the agency requires: A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 1. PC Hardware ...

Technical Helpdesk Analyst

Raleigh, NC · On-site +1

$20 - $27.25/hr

SoftPro is seeking a well-rounded Technical Helpdesk Analyst to join our talented and passionate Customer Solutions team. This position is located in our Raleigh, NC office with a hybrid (office/home ...

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

EHR Helpdesk Analyst RTP, NC/REMOTE 12+ Months Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical ...

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Client HelpDesk Analyst

Goshen, NY · On-site

$21.25 - $29/hr

Position Summary We are seeking a Client Helpdesk Analyst to provide frontline IT support. this position is a 100% on-site role at our client location in Goshen, NY. In this position, you will be ...

next page

Showing results 1-20

Helpdesk Analyst information

See salary details

$14

$24

$35

How much do helpdesk analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

More about Helpdesk Analyst jobs
What cities are hiring for Helpdesk Analyst jobs? Cities with the most Helpdesk Analyst job openings:
What states have the most Helpdesk Analyst jobs? States with the most job openings for Helpdesk Analyst jobs include:
Infographic showing various Helpdesk Analyst job openings in the United States as of June 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.