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Helpdesk Analyst Jobs (NOW HIRING)

360 IT Professionals

Helpdesk Analyst

Englewood, OH

$18.75 - $25.50/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance ...

TEKsystems

Helpdesk Analyst

Grand Rapids, MI · Hybrid

$18/hr

Skills Help desk support, Customer service, Windows, Phone support Top Skills Details Help desk support,Customer service,Windows,Phone support Additional Skills & Qualifications 2nd shift Support ...

SolarWinds

Helpdesk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is ...

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Enchanted Rock Management LLC

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

Enchanted Rock Management LLC

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Bachelor's degree in Information Technology, Computer Information Systems, Computer Science, or equivalent practical experience. * 3-5 years of experience in IT support, service desk, or helpdesk ...

SolarWinds

Helpdesk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

Key Responsibilities * Provide day-to-day desktop and application support for internal customers in the Austin office and remote users * Support end-user devices including laptops/desktops ...

krg technology inc

Helpdesk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 304 Typing skill troobleshooting,networking ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Collabera

Helpdesk Analyst

Brooklyn, OH · On-site

$19.25 - $26.25/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense ...

Collabera

Helpdesk Analyst L1

Cary, NC

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

EHR Helpdesk Analyst RTP, NC/REMOTE 12+ Months Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical ...

OSI VISION LLC

PKI Helpdesk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary The PKI Helpdesk Analyst will support the Air Force Public Key Infrastructure (AF PKI) Program by providing Tier 2 and Tier 3 technical support to Department of the Air Force (DAF ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN

$19.75 - $26.75/hr

Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

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Helpdesk Analyst information

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How much do helpdesk analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

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Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 32% Full Time, 38% Part Time, 3% Temporary, and 25% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Helpdesk Analyst

Helpdesk Analyst

360 IT Professionals

Englewood, OH

$18.75 - $25.50/hr

Full-time

Posted 11 days ago

Job description

Company Description

US IT solutions is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Total experience required 6+ years

2+ years of experience required in customer support of helpdesk role.

Experience with microsoft office applications.

Experience with troubleshooting skills.

Qualifications

Looking for local consultants for in person interview. This is a full time job.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please contact Shilpa Sood @ 408 766 0000 Ext 461

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