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Helpdesk Analyst Jobs (NOW HIRING)

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related to computer systems, networking and operating systems Major Responsibilities and Duties: * Work ...

Collabera

Helpdesk Analyst

Brooklyn, OH

$19.25 - $26.25/hr

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar ...

krg technology inc

Helpdesk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Company Description Nandha KRG Technologies, Inc., Nandha(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 304 Typing skill troobleshooting,networking ...

PCI

Desktop Support Technician - Helpdesk Analyst

Norman, OK · Hybrid

$18 - $24.50/hr

Desktop Support Technician - Helpdesk Analyst ID: 20684 Location: Norman, OK Description PCI Energy Solutions, is a thriving global company where you can impact millions of lives every day. Our ...

Collabera

Helpdesk Analyst L1

Cary, NC · On-site

$19 - $26/hr

Our client-centric model provides focus, commitment and a dedicated team to help our clients ... Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row ...

Conduent, Inc.

Technical Helpdesk Analyst

TX · Remote

$47K - $62K/yr

Technical Helpdesk Analyst About the Role: Conduent is seeking a Service Desk/Software Support Analyst who desires to work with a highly energetic and dynamic team supporting medium to large ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN

$19.75 - $26.75/hr

Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

SoftPro

Technical Helpdesk Analyst

$21 - $28.75/hr

Job Summary : SoftPro is seeking a well-rounded Technical Helpdesk Analyst to join their talented Customer Solutions team. The role involves providing technical remote support for SoftPro ...

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include:

CherryRoad Tech Inc

Client HelpDesk Analyst

Goshen, NY · On-site

$21.25 - $29/hr

Position Summary We are seeking a Client Helpdesk Analyst to provide frontline IT support. this position is a 100% on-site role at our client location in Goshen, NY. In this position, you will be ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$21.75 - $29.75/hr

Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. Duties to include: * Initiate ...

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Helpdesk Analyst information

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How much do helpdesk analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for helpdesk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Analyst, and why are they important?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Helpdesk Analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What are the typical challenges a Helpdesk Analyst faces when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

More about Helpdesk Analyst jobs
What cities are hiring for Helpdesk Analyst jobs? Cities with the most Helpdesk Analyst job openings:
What states have the most Helpdesk Analyst jobs? States with the most job openings for Helpdesk Analyst jobs include:
What job categories do people searching Helpdesk Analyst jobs look for? The top searched job categories for Helpdesk Analyst jobs are:
What are popular job titles related to Helpdesk Analyst jobs? For Helpdesk Analyst jobs, the most frequently searched job titles are:
Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Helpdesk Analyst

Helpdesk Analyst

McCorvey Sheet Metal

Houston, TX

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

McCorvey Sheet Metal Works rating

5.9

Company rating: 5.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

McCorvey Sheet Metal is a Family owned and operated company looking to add another member to our IT Helpdesk Support team! Immediate availability and room for growth. If you are a team player and driven to learn, we want to see you! McCorvey Companies is at the forefront of design build/design assist, pre-construction, commissioning, building information modeling, and quality control.

Experience:
  • Two years of experience with network, device support and administration preferred
  • Working experience related to customer support for computer systems
    • Previous help desk and / or customer service desk experience preferred
  • Working experience related to computer systems, networking and operating systems

Major Responsibilities and Duties:
  • Work within the Company to promote excellent customer service, effective response times and provide expert insights into general support issues. Use Chat, telephone, remote and on-site support to resolve technology issues for employees
  • Utilize the device management systems, mobile device management and the identity management system to resolve issues and manage hardware and software including deploy applications, remote control computers, image computers and verify inventory
  • Prioritize and schedule trouble calls to ensure that support is delivered efficiently and within established service timelines
  • Maintain open communication with the Technology team members and users regarding the status of trouble calls to ensure that end-users are apprised of progress made in providing service to meet individual needs
  • Assign or re-assign trouble tickets to the appropriate department when applicable
  • Provide support for all company devices including but not limited to PCs, laptops, iPads, MacBook, and Chromebook for hardware and software issues
  • Provide support for peripheral computer equipment including printers, scanners, cameras, etc
  • Provide support for wireless connectivity issues
  • Provide Active Directory and Office365 account management for all employees
  • Move and / or un-box and setup printers, computers, devices and other peripherals

Company Climate:
  • Maintain professional behavior, promote a positive image, appearance, and work ethic to always represent the company in a positive manner and work in a team environment
  • Maintain a positive and effective relationship, good judgment and decision making with coworkers, supervisors, and other company employees, outside agencies and organizations

Communication:
  • Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors, outside agencies and organizations and private information confidential
  • Provide outstanding customer service
  • Maintain good judgement and decision making when dealing with supervisor, co-workers, employees, and outside agencies and organizations

Other:
  • Maintain confidentiality of privileged and sensitive information when received and distributed to appropriate designees as directed by Technology management
  • Attend professional growth activities to keep abreast of innovations related to position
  • Maintain an organized work environment
  • Responds to after-hours emergencies as needed
  • Performs other duties as assigned

Supervisory Responsibilities:
  • None

Mental Demands / Physical Demands / Environmental Factors:
  • Maintain emotional control under stress – frequent interruptions
  • Workload is deadline driven
  • Repetitive hand motions and prolonged use of computer
  • Some organization-wide travel
  • Tasks require sitting, standing, bending, walking, and climbing
  • Work positions include squatting, extended reaching above your head to 18 inches, extended reach in front to 30 inches
  • Lift and carry equipment weighing up to 50 pounds for a distance of 100 feet
  • Requires handling equipment weighing up to 50 pounds while pushing, pulling, lifting, twisting, and reaching while lifting
  • Operates a van or pickup on state and city highways up to 50 miles per day to maintain service schedule
  • Frequently uses hands and bends wrists, neck, back, and arms
  • Occasional prolonged and irregular work hours – flexibility with schedule preferred
  • Extended hours or non=business hours may be required due to system upgrades, system failures, system maintenance as to need of not interfere or lessen impact with district operations
  • Daily attendance and punctuality are essential functions of the job

Perks of the Trade:
  • Medical, Dental, and Vision
  • 7 Days of Holiday Pay
  • Weekly Pay
  • 401K
  • Profit Sharing

What McCorvey Sheet Metal Works employees say

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About McCorvey

Sourced by ZipRecruiter

Established in 1925, McCorvey Sheet Metal Works, L.P. is family owned and one of the largest HVAC sheet metal ductwork detailers, fabricators, and installers in the country; we have been very blessed to perform on numerous high-profile projects all over the U.S. Being the best doesn’t stop at high-quality ductwork. We strive to be the best in every facet of the company. McCorvey is always reinvesting into its people, their education, and our tools of the trade. We believe in state-of-the-art machinery and the latest technology to keep our production as efficient as possible. From healthcare, research labs, sports venues, data centers, high-rise office buildings, education, retail, government, hospitality, and entertainment facilities, McCorvey is regarded as a company of the highest quality, integrity, and experience.

Industry

Fabricated metal product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Houston, TX, US

Year founded

1925

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