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Helpdesk Analyst Jobs in Illinois (NOW HIRING)

Trilogy Inc

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Care logic EHR. Responsibilities * Interpret, analyze, diagnose ...

Clarity Partners LLC

HelpDesk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Clarity Partners LLC

HelpDesk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Trilogy

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Care logic EHR. Responsibilities * Interpret, analyze, diagnose ...

Barilla Group

Helpdesk Analyst

Northbrook, IL · On-site

$20.75 - $28.50/hr

Job Purpose The main responsibility of the IT Infrastructure and Operations Communication Analyst ... Enter tickets in global helpdesk system and follow up as necessary. • All support should be ...

Trilogy Inc

Helpdesk Analyst

Skokie, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Care logic EHR. Responsibilities * Interpret, analyze, diagnose ...

Magicforce

Helpdesk Analyst

Chicago, IL

$30 - $40/hr

This position must meet all the requirements of a System Analyst II as well as specific detailed ... Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through ...

Barilla Group

$20.75 - $28.50/hr

Job Purpose The main responsibility of the IT Infrastructure and Operations Communication Analyst ... Provide helpdesk coverage for Barilla America's headquarters and remote sites. Troubleshoot ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... that other Helpdesk team members support. - Facilitate escalation of technical issues to ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

We are currently hiring for a Help Desk Analyst What you'll do The Help Desk Analyst's role ... Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and ...

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All JobsHelpdesk Analyst JobsHelpdesk Analyst Jobs in Illinois

Helpdesk Analyst information

See Illinois salary details

$13

$23

$34

How much do helpdesk analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for helpdesk analyst in Illinois is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.11 per hour, depending on experience, location, and employer.

What does a helpdesk analyst do?

A Helpdesk Analyst is responsible for providing technical support and troubleshooting assistance to end users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and may resolve problems remotely or escalate complex issues to higher-level IT staff. Their goal is to ensure users can work efficiently by quickly diagnosing and resolving technical problems. In addition to problem-solving, Helpdesk Analysts may also document issues, maintain logs, and help with system updates or user training.

What skills and qualifications are needed to be a helpdesk analyst?

To thrive as a Helpdesk Analyst, you need strong problem-solving abilities, technical knowledge of computer systems and networks, and typically a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ are highly beneficial. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does a helpdesk analyst face when supporting users remotely, and how can they be addressed?

Helpdesk Analysts often encounter challenges such as limited visibility into users’ technical environments, communication barriers, and varying levels of user technical proficiency. To address these, analysts rely on clear, step-by-step instructions, remote desktop tools, and strong problem-solving skills. Building rapport and maintaining patience with users is also key, as well as documenting solutions for future reference. Regular training and collaboration with IT teams help analysts stay updated and improve their ability to resolve complex issues efficiently.

What is the difference between Helpdesk Analyst vs Service Desk Technician?

AspectHelpdesk AnalystService Desk Technician
CertificationsCompTIA A+, HDI-SAT, Microsoft CertifiedCompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentCorporate IT support, remote and on-siteIT support centers, remote and on-site
Employer & IndustryBusinesses, IT service providersIT service desks, tech support companies
Common Search & ComparisonYesYes

The main difference between a Helpdesk Analyst and a Service Desk Technician lies in their roles' scope. Helpdesk Analysts often handle more complex issues, provide troubleshooting, and may assist with technical analysis. Service Desk Technicians typically focus on resolving common user issues, password resets, and basic troubleshooting. Both roles require similar certifications and work environments, and they are frequently compared by job seekers and employers in the IT support industry.

What are popular job titles related to Helpdesk Analyst jobs in Illinois?

For Helpdesk Analyst jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Helpdesk Analyst jobs in Illinois look for?

The top searched job categories for Helpdesk Analyst jobs in Illinois are:

What cities in Illinois are hiring for Helpdesk Analyst jobs?

Cities in Illinois with the most Helpdesk Analyst job openings:

What are popular job titles related to Helpdesk Analyst jobs in IL?

For Helpdesk Analyst jobs in IL, the most frequently searched job titles are:

Helpdesk Analyst jobs near you
Infographic showing various Helpdesk Analyst job openings in Illinois as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 79% Physical, 8% Hybrid, and 13% Remote job distribution, with an average salary of $48,554 per year, or $23.3 per hour.

Helpdesk Analyst

Chicago, IL • On-site

Trilogy Inc
Travel Arrangement Services • 51 - 200 employees
Learn more about Trilogy Incexternal

$24.38 - $28.04/hr

Full-time

Re-posted yesterday

Job description

Pay Range: $24.38 - 28.04 /Hr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Office Locations: 1400 W Greenleaf Ave Chicago, IL 60626
5250 Old Orchard Rd Skokie, IL 60077

The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization. He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Care logic EHR.

Responsibilities

  • Interpret, analyze, diagnose, document, and resolve first and second level customer service issues related to supported hardware, application/operating systems software, and LANs/WANs
  • Perform local and remote phone and electronic support and incident response to users
  • Troubleshoot desktop applications and configurations; i.e. Windows, Microsoft Office, VPN connectivity, etc. Investigate recurring issues and provide solutions to address root problem.
  • Research support/technical issues through problem tracking system, websites, software manuals, etc. Implement solutions or escalate problems to appropriate parties. Monitor progress until issue is resolved.
  • Work closely with team on server, network management, and deployments. Update team on new support issues.
  • Provide training on software applications and new initiatives to users. Develop, write, and maintain end-user documentation.
  • Interact and collaborate with third-party vendors to manage the resolution of complex client issues.
  • Document calls/resolutions; and identify strategies to improve the call handling and resolution process.
  • Maintain network and PC preventive maintenance to ensure data integrity.
  • Contribute to special projects that will facilitate the growth of the department.
  • Perform other related duties and/or projects as assigned

Qualifications

  • Minimum of 2 years IT troubleshooting/technical experience. Work experience is preferred, a combination of trainings/school and certifications can help supplement work experience.
  • Excellent oral, written, and interpersonal communication skills with a focus on customer service.
  • Solid understanding of Information Technology equipment; i.e. laptops, printers, wireless technology, network equipment, servers, and phone systems.
  • Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic.
  • Strong problem-solving and project management skills. Ability to take initiative.
  • Works well under pressure and demonstrates flexibility and sensitivity to changing priorities.
  • Reliable personal vehicle, valid driver’s license, and insurance required to travel between multiple Trilogy locations.


Benefits:

  • FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
  • PAID Maternity/Paternity leave
  • Medical Insurance (BCBS of IL)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term & Short-Term Disability
  • Pet Insurance
  • FSA (Health, Dependent Care, Transit)
  • Telemedicine
  • EAP
  • 403(b) Retirement Plan with Employer Match

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