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Help Desk Support Analyst Jobs in Illinois (NOW HIRING)

Fgcu

Student Help Desk Support Associate

Campus, IL

$18 - $24.50/hr

Job Summary The Student Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

... Desk Analyst, IT Support Analyst, Desktop Support Technician, IT Support Technician, IT ... Help Desk Technician, Desktop Support Analyst, IT Service Desk Analyst, IT Support Professional ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization. Location: must be on-site at our ...

Fgcu

OPS Non-Student Help Desk Support Associate

Campus, IL · On-site

$18 - $24.50/hr

Job Summary The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team. * Provide excellent customer service to end users while troubleshooting client issues via phone, remote ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL

$16.50 - $20.15/hr

Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team. * Provide excellent customer service to end users while troubleshooting client issues via phone, remote ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team. * Provide excellent customer service to end users while troubleshooting client issues via phone, remote ...

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Data / Digital & IT * Support functions * R&D / Innovation * Management & Consulting * Spontaneous ... Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

Clarity Partners LLC

HelpDesk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

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All JobsHelp Desk Support Analyst JobsHelp Desk Support Analyst Jobs in Illinois

Help Desk Support Analyst information

See Illinois salary details

$13

$23

$34

How much do help desk support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for help desk support analyst in Illinois is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.11 per hour, depending on experience, location, and employer.

What does a help desk support analyst do?

A Help Desk Support Analyst provides technical assistance and support to users experiencing issues with computer hardware, software, or network systems. They troubleshoot problems, answer queries via phone, email, or chat, and help users resolve technical challenges. Analysts may also document issues, escalate complex problems to higher-level IT staff, and assist in maintaining IT systems. Their goal is to ensure users can effectively use technology and minimize downtime.

How does a help desk support analyst typically collaborate with other IT teams to resolve complex technical issues?

Help Desk Support Analysts often serve as the first point of contact for technical issues, handling common problems directly and escalating more complex matters to specialized IT teams such as network administrators or system engineers. Effective collaboration involves clear documentation of the issue, thorough troubleshooting steps, and regular follow-up with both the user and the technical teams. Analysts may participate in team meetings, use ticketing systems to share updates, and sometimes join cross-functional projects to improve support processes. This teamwork ensures efficient resolution and continuous improvement of IT services.

What are the key skills and qualifications needed to thrive as a help desk support analyst, and why are they important?

To thrive as a Help Desk Support Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often backed by an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically expected. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What is the difference between Help Desk Support Analyst vs Technical Support Specialist?

AspectHelp Desk Support AnalystTechnical Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelp desk, remote support, on-siteCustomer sites, remote, on-site
Industry UsageIT services, corporate supportIT, telecommunications, hardware
Common Search IntentBasic troubleshooting, ticket resolutionAdvanced technical issues, hardware/software support

The Help Desk Support Analyst primarily handles initial troubleshooting, ticket management, and customer communication within IT support environments. In contrast, the Technical Support Specialist often deals with more complex technical issues, including hardware and software troubleshooting. Both roles require similar certifications and work in related environments, but their focus and complexity levels differ.

What are popular job titles related to Help Desk Support Analyst jobs in Illinois?

For Help Desk Support Analyst jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Help Desk Support Analyst jobs in Illinois look for?

The top searched job categories for Help Desk Support Analyst jobs in Illinois are:

Help Desk Support Analyst jobs near you
Infographic showing various Help Desk Support Analyst job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $48,554 per year, or $23.3 per hour.

Help Desk Support Analyst Level 3

Lombard, IL • On-site, Remote

BridgePoint Technologies, LLC.
See more jobs at BridgePoint Technologies, LLC.external

$20.25 - $27.50/hr

Full-time

Re-posted 6 days ago

Job description

PLEASE NOTE THAT WE WILL NOT RESPOND TO APPLICANTS THAT DO NOT FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THIS JOB POSTING
If you have experience helping people with their computer issues, then we may have the perfect position for you. Do you also have experience working in a heavily customer service driven field like Retail or Food Services (restaurants), or other experience working customer service driven roles? Please keep reading to determine if you're a good fit for what we're looking for in a Help Desk Support Analyst Level 3
The ideal person we are looking to fill our position loves supporting people when they need help. This is at the core of what we do at BridgePoint Technologies every day. We put the needs of the customer first. I know that sounds a bit cliché, but it's true. Our focus is helping our customers grow their business by solving all their technology challenges. We believe in educating our clients, so they can make better decisions about technology and how best to implement it within their organization.
Now if you don't agree with what you've read up to now, then we suggest you stop right here because it's likely not a good use of your time.
Since you are still reading, you must be the type of person that loves helping people and enjoy educating those you serve in order to make better decisions. We have a few more questions for you before you take time to send us your resume. Are you a team player? Specifically, are you the type of team player that appreciates an environment where you are encouraged to be transparent with you peers, and they are open and honest with you in return? Are you hungry for personal and professional growth? Do you love being part of a fast paced environment where you're surrounded by like-minded driven individuals and supporting companies that are growing at over 20% a year? Here's a little bit more about what we're looking for in a Help Desk Support Analyst Level 3. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regrading their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We're looking for someone who can work both proactively and reactively, depending on the needs of the particular situation, on networks, desktops, laptops, applications, phones, tablets, and email. We're wanting someone who has a passion for an advanced knowledge of Windows operating systems and an strong knowledge of networking and Windows domain environments along with VMWare. We will need you to be the escalation point for Level 1 and Level 2 resources.
In closing if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you!
THIS IS AN OPEN BOOK TEST: Please apply with your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!

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