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Help Desk Representative Jobs in Illinois (NOW HIRING)

Clarity Partners LLC

Help Desk Analyst

Chicago, IL

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client ... The range represents a good faith estimate that Clarity reasonably expects to pay for this job at ...

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The range represents a good faith estimate of the range that NDS reasonably expects to pay for this ... The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include ...

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

CultureFit

Help Desk Technician

Vernon Hills, IL · On-site

$19.50 - $26.25/hr

Responsibilities will include at all times representing company in a professional manner. Individual must have excellent verbal communication and customer service skills. This position requires ...

Watchfire Signs LLC

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

This position is based onsite at our Danville, IL facility, where our help desk team is at ... This is not a "customer service" CSR role in the traditional sense, as it is far more technical in ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

This position is based onsite at our Danville, IL facility, where our help desk team is at the core ... This is not a "customer service" CSR role in the traditional sense, as it is far more technical in ...

National Star

Front Desk Representative

Northbrook, IL · On-site

$17/hr

Help maintain a professional, welcoming, and organized front-desk environment * Provide excellent customer service and assistance to residents and guests Available Schedules: Full Time Monday ...

tastytrade

Trade Desk Representative

Chicago, IL

$70K - $90K/yr

Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative ... genuinely care about helping traders succeed. Our culture rewards initiative, embraces ...

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All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Illinois

Help Desk Representative information

See Illinois salary details

$12

$19

$26

How much do help desk representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk representative in Illinois is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.96 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Technical troubleshooting ability and customer service experience are also important for this role.

What are popular job titles related to Help Desk Representative jobs in Illinois?

For Help Desk Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Help Desk Representative jobs in Illinois look for?

The top searched job categories for Help Desk Representative jobs in Illinois are:

What are popular job titles related to Help Desk Representative jobs in IL?

For Help Desk Representative jobs in IL, the most frequently searched job titles are:

Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $39,915 per year, or $19.2 per hour.

Help Desk Analyst

Chicago, IL

Clarity Partners LLC
See more jobs at Clarity Partners LLCexternal

$50K - $60K/yr

Full-time

Posted 7 days ago

Job description

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and escalating issues reported by phone, walk-in, voicemail, fax, and email, while helping maintain Help Desk documentation and procedures. This position is on-site.

Responsibilities:

  • Provide friendly, efficient, and professional customer service to all end users contacting the Help Desk.
  • Answer, log, and track incoming issues and requests received by phone, walk-in, voicemail, fax, and email.
  • Evaluate the severity and priority of each customer issue or request.
  • Attempt first-call resolution whenever possible and practical.
  • Assign calls to the appropriate individual or support queue based on information gathered.
  • Follow up with customers to confirm resolution or communicate the status of in-progress issues.
  • Escalate unresolved issues through the proper support channels.
  • Maintain and update Help Desk manuals, contact sheets, location sheets, and support policies and procedures.
  • Provide clerical, administrative, and organizational support to the Help Desk Manager as needed.
  • Function as a collaborative team member within the Help Desk and broader HIS department.

Requirements

Requirements:

  • Associate degree or 2+ years of college-level coursework, or equivalent work experience.
  • 2+ years of experience working in a Help Desk environment.
  • 2+ years of experience in a customer service and/or information technology environment.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Experience using remote-control/remote-support tools to diagnose and resolve issues.
  • Strong attention to detail and ability to follow established procedures.
  • Ability and willingness to contribute to process improvement.
  • A+ Certification preferred.
  • Experience in a healthcare environment preferred.

Clarity is committed to fair and equitable compensation practices. For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting. Compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

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