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Helper Connectwise Jobs in Illinois (NOW HIRING)

Proven Business Systems LLC

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions ... help address emotional, legal and financial issues. Telephonic counseling and web-based services ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions ... help address emotional, legal and financial issues. Telephonic counseling and web-based services ...

Light Edge

Managed Services Technician

Chicago, IL · On-site

If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...

Truck Centers, Inc.

IT Intern

Troy, IL · On-site

$18 - $20/hr

  • Retirement

Experience with ConnectWise is a plus * Strong communication and customer service skills and ... Thus, we want to help you live well through personal and professional growth plus a multitude of ...

Middleground It

Sales Representative

Chicago, IL · On-site

... in Connectwise and Hubspot * Maintain strong relationship with sales team through clear ... Facilitate communication between Marketing and Sales, particularly to help improve the lead ...

Lightedge

Managed Services Technician

Chicago, IL · On-site

If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...

Lightedge

Managed Services Technician

Chicago, IL

If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...

TOGA Technology

Be Seen First

Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous help desk, service desk, or technical support experience. * Previous experience using a ticketing system such as Freshservice, ServiceNow, Zendesk, ConnectWise, or a similar platform.

Urgent

Source Code

IT Support Technician

Chicago, IL · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Retirement

Troubleshoot and manage escalations from the help desk, project team, and managed services group ... Experience with ConnectWise and Kaseya a significant advantage. * Mac/iOS Experience is desirable ...

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All JobsHelper Connectwise JobsHelper Connectwise Jobs in Illinois

Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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The most popular types of Connectwise jobs in Illinois are:

What are popular job titles related to Helper Connectwise jobs in Illinois?

For Helper Connectwise jobs in Illinois, the most frequently searched job titles are:

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Helper Connectwise jobs near you

Help Desk Support Specialist

Middleground Technologies

Chicago, IL

Full-time

Re-posted 17 days ago

Job description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The duties of the Help Desk Support Specialist position include, but are not limited to the following: -Provide local and telephone technical support to over 1000 end users -Utilize the Connectwise ticketing system -Deploy computers and peripherals (computers, monitors, printers, etc.) -Install software packages on PC's and Laptops -Upgrade hardware on PC's & Laptops -Troubleshoot software applications -Create and maintain detailed documentation in our software (instruction guides, policies, procedures) -Manage document library and inventory of assets -Support senior engineers Qualifications: -Preferred Bachelors or Associates degree/or equivalent experience Physical Requirements: -Ability to lift and carry up to 75 lbs Required Skills: -1 year Experience with Microsoft Windows 7/8/10 -1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel) -1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware -Knowledge of basic Microsoft Windows Server 2008/2012 -Knowledge of basic TCP/IP Networking -Knowledge of Office365 -Knowledge of ticketing systems (Connectwise a huge plus) -Troubleshooting experience with Printers/Scanners -Understanding of Internet applications IE, Firefox, HTML and Internet protocols -Reliable, enthusiastic individual with great phone etiquette -Professional appearance and behavior, including punctuality -Excellent written and oral communication skills -Hungry desire to succeed and vastly improve IT skills -Ability to work unsupervised and make good use of free time when no help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company

You will be trained on the latest and greatest technologies and be exposed to many new challenges. Your skills will be tested. Background will be checked.

Drug testing may be requested. Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.

This will be a W2 salary position. Passionate and forward thinking group of IT professionals EOE Ideal candidate will live close to the downtown Chicago Please, no recruiters. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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