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Help Desk Representative Jobs (NOW HIRING)

Quiet Professionals LLC

Help Desk Representative

Tampa, FL · On-site

$16.50 - $21.25/hr

Position Summary The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Peraton

Help Desk Representative

Fort Huachuca, AZ

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Peraton

Help Desk Representative

Fort Huachuca, AZ

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders ...

Little Caesars

Help desk Representative

Detroit, MI

$17.25 - $22.25/hr

You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores.Key Responsibilities:Provide client support and technical assistance for ...

Base-2 Solutions, LLC

Help Desk Representative

$18 - $23/hr

Yes Position Summary Base-2 Solutions is seeking a Help Desk Representative to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. This role involves providing technical support for cloud ...

Nalley Consulting

Help Desk Representative - Mid

Miami, FL · On-site

$16.75 - $21.50/hr

Help Desk Representative LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / Off-site Office: U.S. SOUTHERN Command J2 Required clearance: No Required education: Bachelor's degree in Information Technology ...

Nalley Consulting

Help Desk Representative - Mid

Doral, FL · On-site

$16.75 - $21.50/hr

Help Desk Representative LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / Off-site Office: U.S. SOUTHERN Command J2 Required clearance: No Required education: Bachelor's degree in Information Technology ...

Barbaricum

Help Desk Representative (Pre-Award)

Doral, FL

$16.25 - $20.75/hr

Position Overview The Help Desk Representative is responsible for overseeing daily help desk operations and ensuring the delivery of high-quality IT support services across both cloud-based and on ...

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How much do help desk representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are Help Desk Representatives?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What are some common challenges Help Desk Representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What job makes $10,000 a month without a degree?

Help Desk Representatives typically do not earn $10,000 a month without advanced experience or certifications. High-paying roles that can reach this level often involve specialized skills, such as software development, sales, or entrepreneurship, which may not require a degree but do demand significant expertise and experience. Most jobs with such high earnings are in sales, tech, or business ownership, rather than entry-level support roles.

What are the key skills and qualifications needed to thrive as a Help Desk Representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
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What job categories do people searching Help Desk Representative jobs look for? The top searched job categories for Help Desk Representative jobs are:
What are popular job titles related to Help Desk Representative jobs? For Help Desk Representative jobs, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of June 2026, with employment types broken down into 13% As Needed, 74% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.
Help Desk Representative

Help Desk Representative

Quiet Professionals LLC

Tampa, FL • On-site

$16.50 - $21.25/hr

Full-time

Posted 10 days ago

Job description

Position Summary

The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems.

This future opportunity is contingent upon award.

Job Description

  • The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.
  • The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
  • Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
  • The role includes providing customer service and technical assistance to end users.

Required Qualifications and Experience

The contractor shall provide personnel who meet one of the following requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field; or
  • A minimum of three (3) years of professional experience in IT support.

Candidates must have demonstrated experience in the following areas:

  • Resolving Tier 1 and Tier 2 support tickets.
  • Assisting with enterprise device provisioning.
  • Maintaining IT asset tracking systems.
  • Supporting Microsoft Windows and macOS environments.
  • Using ticketing systems (JIRA, ServiceNow).

Required Skills and Competencies

  • Expertise in IT troubleshooting methodologies and ticketing system usage.
  • Working knowledge of JIRA, ServiceNow, and customer service best practices.
  • Proficiency in incident resolution and remote desktop support.
  • Strong end-user assistance and communication skills.
  • Ability to support cloud-based IT environments.

Education

  • Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
  • CompTIA A+ (Preferred, Not Required)
  • ITIL Foundation Certification (Preferred, Not Required)
  • Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required)

Clearance Requirement

No clearance required for off-site duty location