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Help Desk Representative Jobs (NOW HIRING)

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances ...

Little Caesars

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment.Ability to work assigned schedules that ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment. * Ability to work assigned schedules ...

Ilitch

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment. * Ability toworkassigned schedules that ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Seeking Service Desk Representatives for a major healthcare client, supporting devices and ... Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Seeking Service Desk Representatives for a major healthcare client, supporting devices and ... Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ...

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Help Desk Representative information

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How much do help desk representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
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Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Help Desk Representative

Expert Technology Services

Phoenix, AZ • On-site

$17.50 - $22.25/hr

Contractor

Re-posted 13 days ago

Job description

Help Desk Representative

Location: Phoenix, AZ (On-site)
Duration: 6 Months (with possibility of extension)
Hours: 40 hours/week
Shift: Night Shift – 11:00 PM to 7:00 AM
Billing Type: Hourly
Work Authorization: United States
Start Date: Tentatively 06/01/2026 (dependent on interviews, onboarding, and PO issuance)

Position Overview

The Arizona Department of Public Safety (AZDPS), Technical Services Division (TSD), is seeking a Help Desk Representative to provide technical support services in a fast-paced, mission-critical environment. This role is 100% on-site and requires working the overnight shift from 11:00 PM to 7:00 AM at AZDPS facilities in Phoenix, AZ.

The ideal candidate will demonstrate strong technical troubleshooting skills, excellent customer service abilities, and the capability to perform under high-pressure or time-sensitive situations.

Key Responsibilities
  • Answer incoming calls and provide first-level IT support to end users.
  • Perform triage and troubleshooting for complex technical issues, including:
    • Internet connectivity
    • PC/Desktop systems
    • Printers and peripheral devices
  • Assist with:
    • Active Directory password resets
    • VPN tunnel configuration and connectivity issues
  • Deliver excellent customer service, including in high-stress or contentious situations.
  • Coordinate with vendors to identify root cause issues and facilitate resolution.
  • Communicate system outages and service disruptions to leadership.
  • Collaborate with Tier II and Tier III support teams to keep users informed of progress and resolution status.
  • Document incidents and resolutions according to established procedures.
Required Skills & Qualifications
  • Previous IT Help Desk experience.
  • Willingness and ability to work the overnight shift (11:00 PM – 7:00 AM).
  • Strong troubleshooting and customer service skills.
  • Ability to work on-site and be available for in-person interviews.
  • Ability to start within two weeks of offer.
Preferred Qualifications
  • CompTIA A+ certification.
  • Prior experience working with AZDPS, DPS, or a law enforcement agency.
Security & Compliance Requirements
  • Background check and drug screening required (HireRight must be used).
  • Security clearance requirements may apply per agency policy.
Candidate Requirements
  • Local candidates only — must already reside in the Phoenix, AZ area at time of submission.
  • Resume must clearly state current location; resumes without location will not be considered.
  • Must be available for in-person interviews within one week of posting close date.
Work Location

AZDPS Facility
2010 W. Encanto Blvd.
Phoenix, AZ 85009

Position Description:

IT Help Desk Operator: Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only Answering incoming calls for IT-related support. Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc. Assist with Active Directory password resets, VPN tunnel configurations, etc. Provide excellent customer service in high stress or contentious situations. Work with vendors to identify root cause issues. Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.