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Help Desk Representative Jobs in Atlanta, GA (NOW HIRING)

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... The Helpdesk Representative II is responsible for effectively provisioning, configuring, installing ...

Issa

Front Desk

Peachtree City, GA · On-site

$13.75 - $16.75/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and ... education and new certifications, helping you stay current with the latest fitness trends.

ISSA Personal Trainers

Front Desk

Peachtree City, GA · On-site

$13.75 - $16.75/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and ... education and new certifications, helping you stay current with the latest fitness trends.

ISSA Personal Trainers

Front Desk

Hiram, GA · On-site

$12 - $14/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and ... helping you stay current with the latest fitness trends. * Exclusive Discounts: As part of the team ...

Issa

Front Desk

Hiram, GA · On-site

$12 - $14/hr

Front Desk Representative The Front Desk Representative will greet and direct members, guests, and ... helping you stay current with the latest fitness trends. * Exclusive Discounts: As part of the team ...

Goldfish Swim School

Front Desk Representative

Dacula, GA · On-site

$15/hr

We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members ...

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All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in Atlanta, GA

Help Desk Representative information

See Atlanta, GA salary details

$12

$19

$26

How much do help desk representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk representative in Atlanta, GA is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.82 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What are popular job titles related to Help Desk Representative jobs in Atlanta, GA?

For Help Desk Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Representative jobs in Atlanta, GA look for?

The top searched job categories for Help Desk Representative jobs in Atlanta, GA are:

Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,611 per year, or $19 per hour.

Desk side Support Representative

Artech Information System LLC

Atlanta, GA

$16.75 - $21.75/hr

Full-time

Re-posted 24 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desk side Support Representative Distributed Client Services/desktop support 
Location: Atlanta, GA-30326
Duration: 1 Year (with possible extension)


Job Description:

End user trouble shooting skills

Experience with working with tickets

Proficient with windows 7

Audio video support

Good customer facing skills

This job is 35-40 hours a week.

Qualifications

share resume asap

Additional Information

If you are interested, Please contact

Shubham 

973-295-4595

shubham.s(at)artechinfo.com

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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