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Desktop Support Technician Jobs in Atlanta, GA (NOW HIRING)

InstantServe LLC

Desktop support Technician

Atlanta, GA · On-site

$19.75 - $25.25/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that ...

InstantServe LLC

Desktop support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that ...

GDR Group

Desktop Support Technician

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Technician We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is ...

My3Tech Inc

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. This includes ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

AA2IT

Desktop Support Tech I - Atlanta GA

Atlanta, GA · On-site

$21.50 - $23/hr

Desktop Support Technician Installing/configuring/moving desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed. Top 2 or 3 required skills that candidates ...

My3Tech Inc

Sr. Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Desktop Support Engineer The Desktop Support Engineer will hold responsibility for but limited to: Applies technical expertise using standard operating and diagnostic protocols to resolve standard to ...

AA2IT

Desktop support Technician

Atlanta, GA · On-site

$18/hr

Operations Analyst I Location: 5200 Buffington Road, Atlanta GA Expected conversion rate $18/hr Job Title: Operations Analyst I Location: Onsite (full time hourly) - 5200 Buffington Rd Atlanta, GA ...

InstantServe LLC

Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 11 and higher platforms in a 24x7 operating environment. This role will be responsible ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very ...

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Desktop Support Technician information

See Atlanta, GA salary details

$13

$22

$31

How much do desktop support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support technician in Atlanta, GA is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician, and why are they important?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by Desktop Support Technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What are Desktop Support Technicians?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

More about Desktop Support Technician jobs
What are popular job titles related to Desktop Support Technician jobs in Atlanta, GA? For Desktop Support Technician jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Technician jobs in Atlanta, GA look for? The top searched job categories for Desktop Support Technician jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Desktop Support Technician jobs? Cities near Atlanta, GA with the most Desktop Support Technician job openings:
Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Atlanta, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,933 per year, or $22.1 per hour.
Desktop support Technician

Desktop support Technician

InstantServe LLC

Atlanta, GA • On-site

$19.75 - $25.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.
This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.
The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
Key Responsibilities:
1. Technical Support: Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals.
2. Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices.
3. Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches.
4. Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices.
5. Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools.
6. Documentation: Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation.
7. Security Compliance: Ensure that all desktops and laptops are compliant with the organization's security policies and standards. Implement antivirus software and security updates.
8. Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance. Work across all internal and external areas of IT as one team
9. Training: Assist with training of new devices, software or new employees.
Qualifications:
Required: Bachelor's or associate's degree in computer science, information technology, or a related field, and CompTIA A+ certification are required.
Preferred: Bachelor's or associate's degree in computer science, information technology, or a related field, CompTIA A+ certification, and three or more years of work experience.
KSA's:
• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common productivity software (e.g., Microsoft Office).
• Excellent communication and interpersonal skills for interacting with end-users.
• Problem-solving and critical-thinking abilities to diagnose and resolve technical issues.
• Attention to detail and the ability to work independently or as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) can be advantageous.
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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