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Senior Desktop Support Jobs in Atlanta, GA (NOW HIRING)

Sr. Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Desktop Support Engineer The Desktop Support Engineer will hold responsibility for but limited to ... in a Technical domain Senior Technical Support Specialist will spend significant time with ...

Desktop Support Engineer Location: ALPHARETTA, GA Duration: Contract * Windows Desktop General ... Sr. Technical Recruiter | Syntricate Technologies Inc. Direct : 781-552-4333 | Fax: 781-649-0786 ...

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Desktop support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that ...

Desktop support Technician

Atlanta, GA · On-site

$19.75 - $25.25/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that ...

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

Desktop Support Technician

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Technician We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is ...

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Technical Support (61986) Location : 55 Trinity Avenue, Suite G700 Atlanta, Georgia 30303-0000 A Desktop Support Technician plays a crucial role in providing technical assistance and support to end ...

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Engineer will hold responsibility for but limited to: • Applies technical ... Senior Technical Support Specialist will spend significant time with customers, so a great deal of ...

Desktop Support Tech Sr

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Support Engineer will hold responsibility for but limited to: • Applies technical ... Senior Technical Support Specialist will spend significant time with customers, so a great deal of ...

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same ...

Desktop Support-US

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Location: 5335 Triangle Parkway NW, Peachtree Corners, GA 30092 (Onsite) Duration: Fulltime Candidate should be responsible to perform following activities: * Configure and support ...

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Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

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Senior Desktop Support information

See Atlanta, GA salary details

$14

$34

$58

How much do senior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior desktop support in Atlanta, GA is $34.79, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $46.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Atlanta, GA? The most popular types of Desktop Support jobs in Atlanta, GA are:
What are popular job titles related to Senior Desktop Support jobs in Atlanta, GA? For Senior Desktop Support jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Atlanta, GA look for? The top searched job categories for Senior Desktop Support jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Senior Desktop Support jobs? Cities near Atlanta, GA with the most Senior Desktop Support job openings:
Infographic showing various Senior Desktop Support job openings in Atlanta, GA as of May 2026, with employment types broken down into 2% As Needed, 95% Full Time, and 3% Part Time. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $72,354 per year, or $34.8 per hour.
Sr. Desktop Support Technician

Sr. Desktop Support Technician

My3Tech Inc

Atlanta, GA • On-site

$19.50 - $24.75/hr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Desktop Support Engineer

The Desktop Support Engineer will hold responsibility for but limited to:

Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites

May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate

Individuals will be responsible for responding to new customer support cases via phone email and chat

Use their skills to troubleshoot and accurately document customer issues

Providing regular communication to the customer in a timely and professional manner

Assist colleagues in the team with mentoring and training

Assume ownership of customer issues and aim to resolve issues effectively, escalating cases Level 3 or product champions where necessary

Assist in the testing of new product builds and releases

Solve basic common user problems in real time, including software functionality problems and questions

Basic understanding Windows Active Directory

Familiarity with CCD and/or Digital camera technologies for tuning and improving video image quality

Strong computer skills, including MS Excel, Outlook, Windows Operating Systems

Work experience in a Technical domain

Senior Technical Support Specialist will spend significant time with customers, so a great deal of “on-the-road” travelling will be necessary on a weekly basis

Typically qualified to HNC / HND level in electronics or another relevant subject, but may be qualified by experience

Advanced troubleshooting of customer issues and be accountable for providing customers with timely resolution and feedback

As you gain in experience mentor new team members

When requested perform customer on-site visits

Work closely with Engineering to ensure issues are accurately diagnosed and replicated

Debug Software and Hardware issues and provide solutions to the customer

Report, escalate, and manage resolution of customer’s problems

Manage account and ensure any product updates/new releases are matched to the customer's business case and strategy

Site visits and conference calls with customers and partners required

Be able to work comfortably in a fast paced environment

Responding to customer's operational queries

Implementation of software updates

Candidate should have strong SQL skills and ability to understand complex SQL statements

Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP

A strong capacity and desire to develop customer service and communication skills

The ability to manage multiple urgent issues in parallel