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Senior Desktop Support Jobs in Covington, GA (NOW HIRING)

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Title: Senior IT Support Specialist | Cloud & Infrastructure Support Location: Onsite -- Conyers ... This IT support role -- also known as a desktop support engineer, IT systems specialist, or ...

InstantServe LLC

IT Support Specialist 3

Conyers, GA · On-site

... desktop computer hardware, operating systems, and application software in a multi-computer ... support video conferencing, A/V and dash cam software and equipment. • Proven problem-solving ...

InstantServe LLC

IT Support Specialist 3

Conyers, GA · On-site

... desktop computer hardware, operating systems, and application software in a multi-computer ... support video conferencing, A/V and dash cam software and equipment. • Proven problem-solving ...

bdManagedIT

IT Help Desk Technician

Madison, GA · On-site

... of support for clients. The role involves troubleshooting technical issues and providing assistance through various communication channels while collaborating with senior technicians.

New

bdManagedIT

IT Help Desk Technician (MSP)

Madison, GA · On-site

$18 - $21/hr

Collaborate with senior technicians for smooth issue resolution What We're Looking For * Ideal for recent graduates or early-career IT professionals with approximately 0-12 months of hands-on support ...

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Senior Desktop Support information

See Covington, GA salary details

$12

$30

$51

How much do senior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior desktop support in Covington, GA is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $40.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What job categories do people searching Senior Desktop Support jobs in Covington, GA look for? The top searched job categories for Senior Desktop Support jobs in Covington, GA are:
What cities near Covington, GA are hiring for Senior Desktop Support jobs? Cities near Covington, GA with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Covington, GA as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 7% Part Time, and 1% Contract. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $63,837 per year, or $30.7 per hour.
Senior IT Support Specialist

Senior IT Support Specialist

Ubertal Inc

Conyers, GA • On-site

Contractor

Posted 13 days ago

Job description

Title: Senior IT Support Specialist | Cloud & Infrastructure Support

Location: Onsite — Conyers, GA (Metro Atlanta)

Duration: Contract | Full-Time | ~2-Month Contract (potential extension)

Job Description: We are seeking an experienced IT Support Specialist to deliver hands-on infrastructure support, cloud environment management, and end-user IT support across a large-scale government technology environment. This IT support role — also known as a desktop support engineer, IT systems specialist, or infrastructure support analyst — requires proven skills in Windows administration, network troubleshooting, ServiceNow ticketing, and cloud provisioning.

Roles & Responsibilities:

  • Maintain and support scalable cloud environments using AWS CLI and Terraform, implementing automation and provisioning best practices
  • Monitor and manage the ServiceNow ticket queue, resolve incidents in a timely manner, and conduct post-incident reviews to prevent recurrence
  • Troubleshoot and support PCs, laptops (Windows 10/11), scanners, local and network printers, Chromebooks, and mobile devices in a multi-site environment
  • Design, build, and maintain internal cloud applications aligned to organizational IT support objectives
  • Provide IT support and customer service for software configurations, hardware recommendations, and business submission processes
  • Triage production incidents, engage technical partners to restore services, and lead post-incident root cause analysis
  • Identify opportunities to digitize and automate common operational tasks, reducing manual workload and minimizing downtime
  • Serve as subject matter expert for lobby management and A/V systems, including video conferencing and dash cam equipment

Skills:

  • IT support / desktop support / end-user support / infrastructure support
  • ServiceNow — ticket queue management, escalation, follow-up
  • AWS CLI / Terraform — cloud automation and provisioning
  • Windows 10/11 administration and troubleshooting
  • Microsoft Active Directory — DNS, DHCP, group policy, local policy
  • TCP/IP network troubleshooting / basic network support
  • Hardware support: desktops, laptops, printers, scanners, Chromebooks, mobile devices
  • Cloud infrastructure management and cloud environment optimization
  • A/V systems, video conferencing, and dash cam software support
  • Professional IT certification: A+, Network+, Cloud+ or equivalent (required — must provide at submission)

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related field with 3 years of IT support experience; OR Associate's degree with 5 years of experience; OR 1 year as an IT Support Specialist II or equivalent
  • 2–3+ years of hands-on IT support and infrastructure management experience
  • Active professional certification (A+, Network+, Cloud+, or equivalent) — mandatory, must upload at time of submission
  • Must be local to the Metro Atlanta area
  • Must be available to work fully onsite for the duration of the engagement