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Senior Desktop Support Jobs in Powder Springs, GA

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

Synergis

Desktop Support - Executive Support

Atlanta, GA · On-site

$23 - $25/hr

Desktop Support Specialist TITLE: Device Support Engineer - L1 LOCATION: Atlanta, GA - onsite role 5 days a week ANTICIPATED DURATION: 6-12+ months contract to hire Responsibilities: * Provide first ...

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

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Senior Desktop Support information

See Powder Springs, GA salary details

$14

$34

$57

How much do senior desktop support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for senior desktop support in Powder Springs, GA is $34.25, according to ZipRecruiter salary data. Most workers in this role earn between $22.74 and $45.53 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What job categories do people searching Senior Desktop Support jobs in Powder Springs, GA look for?

The top searched job categories for Senior Desktop Support jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Senior Desktop Support jobs?

Cities near Powder Springs, GA with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you

Sr. Desktop Technician

Futurewave Systems

Atlanta, GA

$19.50 - $24.75/hr

Contractor

Re-posted 27 days ago

Job description

Company Description

businesses provide a diverse set of specialty, niche-market insurance products in the property, casualty, life and health insurance sectors.

Job Description

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for software and hardware. This position also provides technical instruction to others.

Qualifications

5+ years of increasingly responsible professional experience Expert knowledge of supported client operating systems configuration and installation in a Novell environment, NT and Windows 2000, Windows XP, Windows 7 In depth knowledge of virtual environments and technology Knowledge of Citrix desktop front end and server backend administration Functional understanding of VDI, Server, Telephony and Network support In depth knowledge of supported application configuration and installations In depth knowledge of supported client/server hardware configurations and installations Knowledge of diagnostic tools for problem detection and resolution Knowledge of LAN design and inter-relatedness of distributed systems functions Experience with Disk Imaging and automated software distribution tools and qualities. Good oral an written communication skills


Responsibilities : Incident and Request Management: Identify, diagnose and resolve desktop issues of high risk and complexity Lead and coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted Coordinate desktop component and phone moves affecting multiple users Plan and prepare hardware/software installations and upgrades Recognize opportunities for system or procedure improvements and make recommendations Provide technical advice and training to others (peers and customers) Handles activities of moderate risk and complexity or pieces of high risk activities Act as a resource or assist others on difficult technical problems Manage multiple issues concurrently Business Site potential responsibilities: Collaboration with 3rd party / client providers of software, hardware or service "Tiered" support responsibilities, including: Office security / badge admin Tape backup admin IPS admin Telephony admin Patch management On site support for Tier 3 Project/Initiative responsibilities : Coordinates efforts of small teams (Including UAT) Disaster recovery process definition Represent department in meetings, taking notes and accounting for action items Account for, and escalation for technical issues or constraints No direct reports, however, could mentor and/ or coordinate associate and intermediate technicians on specific projects. Must be able to lift 35 lbs onto multi-level surfaces repeatedly throughout the day

Additional Information

Adam Abas | Recruiter | Futurewave Systems, Inc.

Mobile: (630) 473 6465

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