About Syntricate Technologies
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US
Year founded
2004
Contractor
This job posting has expired and is no longer accepting applications. Check out similar jobs
Job description
We are looking for IT Support Specialist 3 in Conyers, GA onsite. Please read the job description below and let me know if you are interested.
Position: IT Support Specialist 3
Location: Conyers, GA (Onsite Only Local Candidates)
Duration: 2+ Months Contract
Interview Process:Virtual/In-Person
Req ID: 800197
Job Description
We are seeking an experienced IT Support Specialist 3 to provide end-user support, maintain business applications, and support critical IT infrastructure. This role involves troubleshooting production issues, supporting cloud environments, and ensuring smooth operation of various agency systems. The ideal candidate is a proactive problem-solver with strong technical expertise and a commitment to continuous learning.
Key Responsibilities
- Provide technical support to end users via phone, remote access, and onsite visits
- Troubleshoot hardware, software, and network-related issues
- Monitor and manage ServiceNow ticket queues, ensuring timely resolution and follow-up
- Support and maintain business-critical systems (e.g., queue management, A/V systems, mobile technologies)
- Assist in managing and optimizing cloud environments for scalability and efficiency
- Design, build, and maintain cloud-based applications
- Utilize automation and provisioning tools such as AWS CLI and Terraform
- Collaborate with IT teams to resolve production incidents and conduct post-incident reviews
- Recommend hardware/software solutions based on organizational needs
- Support desktop systems, laptops (Windows 10/11), printers, scanners, and related peripherals
- Assist in maintaining network infrastructure and resolving TCP/IP issues
- Support video conferencing systems, A/V equipment, and related technologies
- Identify opportunities to improve IT operations and enhance system performance
- Bachelor's degree in IT, Computer Science, or a related field with 3+ years of experience
OR Associate degree with 5+ years of experience
OR Relevant experience equivalent to IT Support Specialist level - Professional certification required (A+, Network+, Cloud+, or equivalent)
- 2-3+ years of hands-on IT support experience
- Experience with ServiceNow or similar ticketing systems
- Strong knowledge of Windows OS, Active Directory, DNS, DHCP, and Group Policy
- Experience troubleshooting desktop hardware, software, and network issues
- Knowledge of TCP/IP networking and issue resolution
- Experience with AWS CLI, Terraform, or similar automation tools
- Strong communication and interpersonal skills Preferred Skills
- Experience supporting cloud infrastructure and applications
- Familiarity with video conferencing, A/V systems, and camera technologies
- Ability to analyze trends and recommend system improvements
- Strong problem-solving and critical thinking abilities
- Experience working in fast-paced, enterprise IT environments
Best Regards,
Salman Alam
IT Recruiter||Syntricate Technologies Inc.
Direct: 781-236-6328
syntricatetechnologies.com
Most Popular Jobs Similar to It Support Specialist
information technology support specialist
it support technician
it technical support specialist
it help desk specialist
it support analyst
it helpdesk specialist
it helpdesk technician
it help desk technician
it specialist
it desktop support specialist
Other Helpful Pages Related To IT Support Specialist in Conyers GA Onsite
Entry Level It Support Specialist Salaries
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Specialist?
A: To succeed as an IT Support Specialist, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with helpdesk software and ticketing systems, and knowledge of common hardware and software troubleshooting techniques. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving user issues and providing excellent customer service. These technical and soft skills enable IT Support Specialists to efficiently diagnose and resolve technical issues, build trust with users, and contribute to a positive and productive work environment.
Q: What is the career path for a IT Support Specialist?
A: A typical career path for an IT Support Specialist involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Support Specialist or Technical Support Engineer, and eventually to senior roles like Senior Support Engineer, Technical Lead, or IT Operations Manager. Key opportunities for skill development and professional growth in this role include learning about network administration, cybersecurity, cloud computing, and project management, as well as developing strong communication and problem-solving skills. Long-term career prospects for IT Support Specialists may include transitioning into specialized roles like IT Project Manager, Cybersecurity Specialist, or even pursuing a career in IT consulting or sales.