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It Helpdesk Specialist Jobs (NOW HIRING)

Arthur Lawrence

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IT Helpdesk Specialist

Honolulu, HI · On-site

$30 - $35/hr

Title: IT Helpdesk Specialist Location: Honolulu, Hawai Payrate: $30/h-$35/h IT Technician - Retail Technology | Contract We are seeking an experienced IT Technician to provide Tier 1/Tier 2 and ...

Constellation West

IT HELPDESK SPECIALIST

Washington, DC · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Gabe's

IT Help Desk Support

Morgantown, WV · On-site

$34K - $38K/yr

Description To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of ...

Gabe's Stores

IT Help Desk Support

Morgantown, WV · On-site

To see the full , please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe's Offer: * Flexible Schedules * Employee Discount and Assistance Program * Wide Range of Employee ...

CAPPS

TDA - IT - Helpdesk Specialist (56801)

Austin, TX · On-site

$4.3K - $4.5K/mo

The Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with ... Ability to operate information technology systems; to troubleshoot and repair equipment; to ...

CAPPS

TDA - IT - Helpdesk Specialist (59460)

Austin, TX · On-site

$4.3K - $4.5K/mo

The Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with ... Ability to operate information technology systems; to troubleshoot and repair equipment; to ...

USmax Corporation

Jr Helpdesk Specialist

Saint Louis, MO · On-site

$50K - $54K/yr

This position is an opportunity to begin or continue an information technology career in a secure, mission-focused environment. The Helpdesk Specialist serves as a first point of contact for users ...

Acrisure Mortgage, LLC

IT Helpdesk Analyst

Orlando, FL · On-site

Acrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support ... Helpdesk Specialist! Acrisure Mortgage is an Equal Employment Opportunity/Affirmative Action ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

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It Helpdesk Specialist information

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How much do it helpdesk specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk specialist in the United States is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.81 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Specialist?

IT Helpdesk Specialists are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, hardware, or networks. They typically respond to user inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. Their responsibilities also include installing and configuring computer systems, maintaining IT documentation, and sometimes training users on new technologies. The goal of an IT Helpdesk Specialist is to ensure that users can effectively use technology in their daily work and that IT systems run smoothly. They play a crucial role in minimizing downtime and improving productivity within organizations.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Specialist?

To thrive as an IT Helpdesk Specialist, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set exceptional specialists apart, enabling effective interaction with users of varying technical backgrounds. These skills and qualifications are crucial for delivering timely, efficient technical support and ensuring smooth organizational operations.

What are some common challenges an IT Helpdesk Specialist might face when supporting remote employees?

IT Helpdesk Specialists often encounter unique challenges when assisting remote employees, such as troubleshooting connectivity issues, managing device security, and providing support across different time zones. Diagnosing problems can be more complex without physical access to devices, requiring strong communication skills and familiarity with remote support tools. Specialists must also be adept at guiding users through solutions step-by-step, ensuring data privacy, and documenting issues thoroughly to maintain service quality.

What is the difference between It Helpdesk Specialist vs Technical Support Specialist?

AspectIt Helpdesk SpecialistTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk, IT support teams, corporate officesCustomer service centers, IT support, remote troubleshooting
Industry UsageCommon in corporate and enterprise ITCommon in tech companies, hardware vendors, and software firms

Both roles involve troubleshooting and supporting IT users, but It Helpdesk Specialists typically focus on internal company support, while Technical Support Specialists often assist external customers with hardware or software issues. The roles overlap in certifications and work environments, making them closely related but distinct in their primary focus.

What cities are hiring for It Helpdesk Specialist jobs?

Cities with the most It Helpdesk Specialist job openings:

Who are the top companies hiring for It Helpdesk Specialist jobs?

The top employers for It Helpdesk Specialist jobs are:

What states have the most It Helpdesk Specialist jobs?

States with the most job openings for It Helpdesk Specialist jobs include:

What are popular job titles related to It Helpdesk Specialist jobs?

For It Helpdesk Specialist jobs, the most frequently searched job titles are:

It Helpdesk Specialist jobs near you
Infographic showing various It Helpdesk Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $55,829 per year, or $26.8 per hour.

IT Helpdesk Specialist

Arthur Lawrence

Honolulu, HI • On-site

$30 - $35/hr

Contractor

Re-posted 18 hours ago

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Job description

Title: IT Helpdesk Specialist
Location: Honolulu, Hawai
Payrate: $30/h-$35/h


IT Technician – Retail Technology | Contract

We are seeking an experienced IT Technician to provide Tier 1/Tier 2 and onsite technical support for retail technology systems across store locations. This role will troubleshoot business-critical systems while providing responsive and professional support to store employees and field teams.

Key Responsibilities:

Provide onsite and remote technical support for retail locations.
Troubleshoot Gilbarco Passport POS systems, Verifone PIN pads, payment devices, computers, printers, and peripherals.
Diagnose and resolve hardware, software, payment processing, and network connectivity issues.
Support switches, routers, wireless access points, TCP/IP, VPN, and retail network infrastructure.
Support fuel dispenser interfaces, loyalty systems, and fuel-site communications technology.
Respond to incidents and service requests within established SLAs and document troubleshooting and resolutions in ticketing systems.
Perform software updates, equipment replacements, system maintenance, and technology deployments.
Support new store openings, remodels, and technology refresh projects.
Maintain accurate IT asset and equipment inventory.
Coordinate with vendors, service providers, and internal IT teams on complex technical issues.
Follow IT security, compliance, and operational procedures while delivering excellent customer service.

Qualifications:

Previous 3 years of experience in retail IT, convenience stores, fuel retail, or similar environments preferred.
Experience with Gilbarco Passport POS and Verifone payment systems strongly preferred.
Knowledge of fuel dispenser technology, EMV payment devices, TCP/IP, VPN, and wireless networking.
Familiarity with ticketing systems, asset management, and ITIL/service management practices.
Strong troubleshooting, communication, and customer-service skills.
Ability to work independently and provide onsite support as required.

Contract Details: 12+ months | Start: ASAP, pending onboarding

Company Description

Arthur Lawrence is a US-focused management consulting and staffing firm placing talent across IT, finance, light industries, and pharmaceuticals. We work with Fortune 500 clients and operate with a delivery-first mindset backed by a strong internal training culture.