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It Helpdesk Coordinator Jobs (NOW HIRING)

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

E-Solutions, Inc.

IT Helpdesk

San Jose, CA · On-site

... IT technician include being a reference point for all IT related queries at the user level ... IT Helpdesk1Linux,Helpdesk technician,Widnows,Computer network'',Forman deploymentN/AW2United ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

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It Helpdesk Coordinator information

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$31

How much do it helpdesk coordinator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for it helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What qualifications do I need for IT help desk?

IT Helpdesk Coordinators typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, good communication, and familiarity with operating systems, hardware, and basic networking are essential for the role.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in help desk support, such as troubleshooting common issues and providing basic assistance. However, IT Helpdesk Coordinators still play a vital role in handling complex problems, customer communication, and system management that require human judgment and technical expertise. AI tools are seen as complementary, enhancing efficiency rather than replacing the entire help desk role.

What does a helpdesk coordinator do?

A helpdesk coordinator manages and supports IT helpdesk operations by assigning and tracking support tickets, troubleshooting technical issues, and ensuring timely resolution. They often communicate with users, document problems, and may use helpdesk software to streamline support processes, requiring strong communication and organizational skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These roles often require basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects in helpdesk roles.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What cities are hiring for It Helpdesk Coordinator jobs? Cities with the most It Helpdesk Coordinator job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Coordinator jobs? States with the most job openings for It Helpdesk Coordinator jobs include:
It Helpdesk Coordinator jobs near you
Infographic showing various It Helpdesk Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.
IT Helpdesk

IT Helpdesk

IN2U

Los Angeles, CA

$34.56 - $38.40/hr

Full-time

Posted 5 days ago

Job description

IT Help Desk Specialist (On-Site)

Location: Los Angeles, California

Work Arrangement: 100% On-Site (Remote work is not available)


Position Overview

We are seeking an IT Help Desk Specialist to provide day-to-day technical support for employees working from our Los Angeles office.

This position serves as the first point of contact for end-user technology issues, ensuring timely resolution of hardware, software, account access, and connectivity problems while delivering excellent customer service.

The ideal candidate enjoys troubleshooting technical issues, communicating with users, and working closely with internal IT teams to maintain a productive technology environment.


Primary Responsibilities

  • Respond to employee IT support requests and provide first-level technical assistance.
  • Diagnose and resolve issues involving desktop computers, laptops, printers, mobile devices, and other workplace technology.
  • Troubleshoot Windows and macOS operating systems, Microsoft 365 applications, email, and collaboration platforms.
  • Create, modify, and maintain user accounts, permissions, VPN access, and Active Directory administration.
  • Assist employees with wireless connectivity, VPN access, and other basic networking issues.
  • Record, monitor, and update support tickets through the company's Help Desk/ITSM platform.
  • Escalate complex technical issues to specialized Infrastructure, Systems, or Security teams when necessary.
  • Support employee onboarding and offboarding by preparing equipment, configuring user accounts, and recovering company assets.
  • Maintain accurate inventory records for IT hardware and equipment.
  • Develop and update internal documentation, knowledge base articles, and user reference materials.
  • Ensure all support activities follow company security policies, IT procedures, and compliance requirements.


Minimum Qualifications

  • Previous IT Help Desk experience or a demonstrated interest in pursuing a career in technical support.
  • Working knowledge of computer hardware, operating systems, and common office productivity software.
  • Familiarity with Microsoft Windows and Microsoft Office applications.
  • Strong customer service skills with the ability to communicate technical information clearly.
  • Comfortable working independently in a fully on-site office environment.


Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Experience using Help Desk ticketing or IT Service Management (ITSM) platforms.
  • Familiarity with Active Directory, Microsoft 365 administration, VPNs, and basic networking concepts.
  • Previous experience supporting users within a corporate office setting.
  • Industry certifications such as CompTIA A+, Network+, ITIL, or similar credentials are considered an advantage.


Technical Knowledge

Operating Systems

  • Windows
  • macOS

Software & Applications

  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • Zoom
  • Internal business applications

Tools

  • Help Desk / ITSM Ticketing Systems
  • Remote Support Software

Hardware

  • Desktop Computers
  • Laptops
  • Printers
  • Mobile Devices


Desired Skills

  • Excellent verbal and written communication abilities.
  • Ability to explain technical concepts in a user-friendly manner.
  • Strong organizational and multitasking skills.
  • Detail-oriented with effective problem-solving abilities.
  • Dependable, accountable, and committed to providing high-quality end-user support.


Career Path

IT Help Desk Specialist

⬇

IT Support Engineer / IT Operations

⬇

Systems Engineer / Infrastructure Engineer

⬇

IT Manager / IT Operations Lead


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About IN2U HR

Sourced by ZipRecruiter

We believe jobs are sacred gifts from God. It not only offers daily bread but it is the key to social well being so that people are able to coexist peacefully in communities with opportunities for advancement. Our mission is to create the most Innovative bridge between the hard working workers and the companies striving to make this world a better place.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Englewood Cliffs, NJ, US

Year founded

2013

Social media

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