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It Helpdesk Coordinator Jobs (NOW HIRING)

Weigel Stores, Inc.

IT Technician

Powell, TN

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

Weigel's

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...

Black Box Corporation

IT Helpdesk

Rayville, LA

Prior experience coordinating with multiple suppliers/vendors in a technical support or ITSM ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Black Box

IT Helpdesk

Rayville, LA · On-site

Prior experience coordinating with multiple suppliers/vendors in a technical support or ITSM ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services * Location: Reno, NV (100% Onsite Role) * Job Type: Full-Time * Pay: $20.00 - $27.00 per hour (Depending ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

NTT DATA Services

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

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Malin

IT Helpdesk 1

Addison, TX · On-site

NO SPONSORSHIP GIVEN AT THIS TIME The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk ...

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SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

The Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

NO SPONSORSHIP GIVEN AT THIS TIME The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk ...

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It Helpdesk Coordinator information

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How much do it helpdesk coordinator jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for it helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What qualifications do I need for IT help desk?

IT Helpdesk Coordinators typically need a high school diploma or equivalent, with many employers preferring an associate's degree or relevant certifications such as CompTIA A+ or Network+. Strong problem-solving skills, good communication, and familiarity with operating systems, hardware, and basic networking are essential for the role.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

Is AI replacing IT's help desk?

AI is automating certain routine tasks in help desk support, such as troubleshooting common issues and providing basic assistance. However, IT Helpdesk Coordinators still play a vital role in handling complex problems, customer communication, and system management that require human judgment and technical expertise. AI tools are seen as complementary, enhancing efficiency rather than replacing the entire help desk role.

What does a helpdesk coordinator do?

A helpdesk coordinator manages and supports IT helpdesk operations by assigning and tracking support tickets, troubleshooting technical issues, and ensuring timely resolution. They often communicate with users, document problems, and may use helpdesk software to streamline support processes, requiring strong communication and organizational skills.

Is helpdesk a good entry level IT job?

Helpdesk positions are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These roles often require basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects in helpdesk roles.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What cities are hiring for It Helpdesk Coordinator jobs? Cities with the most It Helpdesk Coordinator job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Coordinator jobs? States with the most job openings for It Helpdesk Coordinator jobs include:
It Helpdesk Coordinator jobs near you
Infographic showing various It Helpdesk Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $43,857 per year, or $21.1 per hour.

IT Technician

Weigel Stores, Inc.

Powell, TN

Other

Re-posted 16 days ago

Weigel's rating

4.9

Company rating: 4.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

32nd of 46 rated convenience stores

Job description

The IT Technician is a crucial frontline role responsible for providing technical support and maintenance for all IT systems and equipment across our retail store locations. This individual will respond to service requests, troubleshoot hardware and software issues, perform installations, and ensure the reliable operation of retail technology. The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ResponsibilitiesI

Uphold Weigel's Core Values Including: Positively Impact LivesValue & Celebrate OthersDo the Right ThingEarn & Build TrustLead with PassionServe with PurposeII. Technical Support & Troubleshooting:Incident Response & Resolution: oRespond to and resolve IT service tickets from retail stores, including hardware failures, software malfunctions, network connectivity issues, and user errors.oPerform remote and on-site troubleshooting for Point-of-Sale (POS) systems, scanners, printers, networking equipment (routers, switches, Wi-Fi access points), workstations, and other store-specific IT devices.oEscalate complex or unresolved issues to the IT Operations Manager or relevant third-party vendors in a timely manner, providing clear documentation of steps taken and symptoms.Preventative Maintenance: oConduct routine checks and preventative maintenance on retail IT equipment to ensure optimal performance and minimize downtime.oApply software patches, firmware updates, and security configurations as directed.System and Application Support: oProvide support for various operating systems (e.g., Windows), retail-specific applications, and other business software used in stores.oAssist store personnel with user account management, password resets, and basic application functionality questions.III. Installations, Deployments & Inventory:New Store Builds & Remodels: oExecute the IT setup for new store openings and remodel projects, including the installation and configuration of network infrastructure, POS systems, back-office equipment, and peripherals.oPerform post-installation testing to ensure all systems are fully functional and integrated, adhering to design specifications.Equipment Management: oAssist the IT Operations Manager with the tracking, receipt, deployment, and return of IT equipment inventory.oPrepare equipment for shipping and ensure proper packaging to prevent damage.oMaintain accurate records of equipment assignments and locations.Break/Fix Repairs: oDiagnose and perform hardware repairs or component replacements on various IT devices.IV

Collaboration & Communication:Documentation: oMaintain accurate and detailed records of all support activities, resolutions, and configurations within the IT ticketing system.oContribute to the development and updating of IT knowledge base articles, troubleshooting guides, and procedural documentation.Teamwork: oCollaborate effectively with the IT Operations Manager, IT Helpdesk Coordinator, and other IT team members to resolve issues, share knowledge, and improve processes.oCommunicate clearly and professionally with retail store personnel, providing excellent customer service and managing expectations.On-Call Rotation: oParticipate in the rotational on-call schedule to provide essential IT support for retail stores beyond standard business hours when required.Other Duties:oResponsible for any other duties as assigned.

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