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It Helpdesk Coordinator Jobs (NOW HIRING)

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Hero to join their tech-savvy team, responsible for providing IT support and troubleshooting to enhance the workplace environment. Responsibilities : • Join ...

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

IT Helpdesk Technician The IT Helpdesk Technician serves as a key point of contact for technical ... Perform administrative and coordination tasks, including documentation, reporting, data entry, and ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Barry-Wehmiller

IT Helpdesk

Dallas, TX · On-site

IT Service Desk Analyst When you join Design Group as a Service Desk Analyst, you are joining a ... In this role, you will work with a team of industry experts to help the world's leading companies ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Hays Electrical Services

IT Helpdesk

Houston, TX · On-site

Wichita Falls Helpdesk Role We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence. This role provides Tier 1 and Tier 2 technical support to end users while ...

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It Helpdesk Coordinator information

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How much do it helpdesk coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk coordinator in the United States is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Coordinator, and why are they important?

To thrive as an IT Helpdesk Coordinator, you need strong technical troubleshooting skills, a solid understanding of computer systems and networks, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Outstanding communication, multitasking, and problem-solving abilities help you effectively assist users and coordinate team efforts. These skills and qualities are vital to ensure timely resolution of technical issues and maintain smooth IT operations.

What are some common challenges faced by IT Helpdesk Coordinators, and how can they be effectively managed?

IT Helpdesk Coordinators often encounter challenges such as managing high volumes of support tickets, prioritizing urgent issues, and ensuring clear communication between users and technical staff. To effectively manage these challenges, coordinators should implement robust ticketing systems, establish clear escalation procedures, and maintain strong organizational skills. Building positive relationships with both the IT team and end users also helps foster a collaborative environment, making it easier to resolve issues efficiently and prevent recurring problems.

What does an IT Helpdesk Coordinator do?

An IT Helpdesk Coordinator oversees and manages the daily operations of an organization's IT helpdesk. They are responsible for coordinating support requests, assigning tickets to technicians, ensuring timely resolution of technical issues, and maintaining communication between users and the IT team. Additionally, they may develop processes for tracking issues, provide reporting on helpdesk performance, and assist in training helpdesk staff. Their role is essential in ensuring that employees have reliable technical support and that IT issues are resolved efficiently.

What is the difference between It Helpdesk Coordinator vs IT Support Specialist?

AspectIt Helpdesk CoordinatorIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk, office, remoteHelpdesk, on-site, remote
Primary ResponsibilitiesCoordinate support tickets, assist users, escalate issuesDiagnose, troubleshoot, resolve technical issues
Employer & Industry UsageIT departments, tech support firmsIT departments, tech support, service providers

The It Helpdesk Coordinator primarily manages support workflows and assists users, focusing on coordination and communication. In contrast, the IT Support Specialist directly diagnoses and resolves technical problems. Both roles require similar certifications and work environments, but their core functions differ in scope and technical depth.

What cities are hiring for It Helpdesk Coordinator jobs? Cities with the most It Helpdesk Coordinator job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Coordinator jobs? States with the most job openings for It Helpdesk Coordinator jobs include:
It Helpdesk Coordinator jobs near you
Information Technology Helpdesk Coordinator

Information Technology Helpdesk Coordinator

CompuNet Clinical Laboratories

Moraine, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

CompuNet Clinical Laboratories rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

83rd of 103 rated laboratories

Job description

Located at our Core Lab within the Information Technology Department (Moraine, OH)
Full-Time Day Shift (8:30 AM-5:00 PM)
Position Summary:
Perform first-level helpdesk support, perform basic troubleshooting, oversee Helpdesk staff and ticket queues, and other duties as assigned. Assist with PC, printer, and other peripheral hardware and software upgrades. Identifies helpdesk problem issue trends with IT Operations Manager and offers potential solutions through procedure updates or education.
Responsibilities:
  • Assists in the work of our helpdesk team that provides support across CompuNet and various PHP locations - Including but not limited to purchasing equipment, communication, support initiatives, and service recovery.
  • Assist the manager with the creation of on call schedule.
  • Assist in training through the department.
  • Participate in the on-call schedule for after-hours support.
  • Contribute to support services for CompuNet and other affiliated sites.
  • Assists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future.
  • Interact with CompuNet helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.
  • Manage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues.
  • Coordinate the workflow of the helpdesk.
  • Contribute to the overall effectiveness of CompuNet by assisting with other duties as assigned.
  • Ensure compliance with all departmental, company and regulatory policies and procedures.

Qualifications:
  • Associates Degree in Computer Science, Information Systems, or other related technical degree.
  • Experience in IT or a related role preferred.
  • IT or Helpdesk Management Certification preferred.
  • Requires knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.

Physical & Safety Demands:
  • Handle confidential information and data daily.
  • Exercise sound reasoning and independent judgment.
  • Potential exposure to electrical hazards during PC installation/diagnostics.
  • Maintain flexibility with work hours as needed.
  • Possible exposure to biohazard materials and hazardous chemicals.
  • Follow all company safety, ergonomic, and health policies.
  • Comply with PPE requirements in laboratory and biohazard areas.
  • Complete required safety training and health evaluations promptly.
  • Identify potential safety hazards, address unsafe conditions, and promote safety awareness.

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.
CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.

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