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It Helpdesk Intern Jobs (NOW HIRING)

Art of Problem Solving

IT Helpdesk Intern

San Diego, CA · On-site

$27.50/hr

As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to ...

Reef Capital Partners

IT Helpdesk Intern

Lehi, UT · On-site

$18 - $20/hr

Position Title: IT Helpdesk Intern Company : Reef Capital Compensation : $18-$20/hour Location : Lehi, Utah About Reef: Reef is a Utah-based vertically integrated investment and development firm ...

Reef Capital Partners

IT Helpdesk Intern

Lehi, UT

$18 - $20/hr

Position Title: IT Helpdesk Intern Company : Reef Capital Compensation : $18-$20/hour Location : Lehi, Utah About Reef: Reef is a Utah-based vertically integrated investment and development firm ...

J. F. Ahern

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

J. F. Ahern Co.

Intern - IT HelpDesk

Fond Du Lac, WI · On-site

$14.75 - $19.75/hr

We have an exciting opportunity for a Intern - IT HelpDesk located in Fond du Lac, WI. How you will contribute: You will work independently on delegated tasks under the direction of Support ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

ONSITE POSITION IN RENO, NEVADA IT Helpdesk Technician * Company: Bluetree Practice Services * Location: Reno, NV (100% Onsite Role) * Job Type: Full-Time * Pay: $20.00 - $27.00 per hour (Depending ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Impact Business Technology

Be Seen First

IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

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How much do it helpdesk intern jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for it helpdesk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
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It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Helpdesk Intern

IT Helpdesk Intern

Art of Problem Solving

San Diego, CA • On-site

$27.50/hr

Other

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to give interns real exposure to IT systems and workflows in a fast-paced, education-technology environment. Working alongside experienced IT staff, you will develop practical skills across our core toolset: JumpCloud, Google Workspace, Freshservice, and Slack.

The IT Helpdesk Intern will:

  • Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians as needed
  • Assist with hardware setup and configuration, including laptops, monitors, docking stations, keyboards, and peripherals
  • Support new employee onboarding by provisioning accounts in Google Workspace and JumpCloud, and preparing devices for day-one readiness
  • Assist with offboarding tasks, including account suspension and equipment retrieval, under the direction of senior IT staff
  • Support software deployment and device management tasks via JumpCloud MDM, including policy checks, app installs, and compliance follow-up
  • Assist with routine maintenance tasks such as OS updates, antivirus scans, and device audits
  • Contribute to knowledge base documentation in Slab, drafting how-to guides and SOPs for common IT procedures
  • Provide Tier 1 support for Google Workspace, Slack, Zoom, and other commonly used applications

The ideal candidate has:

  • Current enrollment in or recent completion of a degree or certification program in Information Technology, Computer Science, or a related field
  • Basic familiarity with macOS and/or Windows operating systems
  • Some exposure to IT concepts such as user account management, networking basics, or device troubleshooting (coursework counts)
  • Strong problem-solving instincts and a willingness to dig into unfamiliar systems
  • Clear communication skills with the ability to explain technical issues to non-technical users
  • Comfort working in a ticketing system or similar structured workflow tool
  • Experience with Google Workspace, Slack, and/or Zoom is a plus, but not required
  • Familiarity with MDM platforms (e.g., JumpCloud, Jamf, Intune) or cloud identity providers is a plus, but not required

Why Join AoPS:
This is a full-time paid internship (40 hours per week) based at our headquarters in San Diego, CA. The pay rate for this position is $27.50/hour. Here are some things you can look forward to:

  • Impact: This internship gives you exposure to the full IT lifecycle, not just ticket work. You may get hands-on experience with JumpCloud MDM, Freshservice ticketing workflows, Google Workspace administration, IT documentation in Slab, and device lifecycle management from unboxing to disposal
  • Flexibility: Casual work environment with flexible scheduling
  • Future Planning: 401(k) with company match
  • Quality of Life: PSL and supportive leadership that gives you the work-life balance you deserve

Background Check:

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.

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