ZipRecruiter

Log In

1

It Helpdesk Intern Jobs (NOW HIRING)

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

As an IT Helpdesk Intern , you will gain hands-on experience by assisting our core support teams with internal systems, hardware, and applications. This is an incredible opportunity to learn the ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

As an IT Helpdesk Intern , you will gain hands-on experience by assisting our core support teams with internal systems, hardware, and applications. This is an incredible opportunity to learn the ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Harvey Performance Company

Helpdesk Intern

Rowley, MA · On-site

$16.50 - $21.75/hr

THE OPPORTUNITY: We're looking for an IT Intern to join our team in Rowley, MA and get hands-on ... You'll be working alongside our IT team helping keep things running, troubleshooting issues ...

Byrider

IT Helpdesk

Carmel, IN · On-site

About the Role We are seeking a customer-focused and motivated IT Helpdesk associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

Byrider

IT Helpdesk

Carmel, IN · Hybrid

About the Role We are seeking a customer-focused and motivated IT Helpdesk associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

next page

Showing results 1-20

All JobsIt Helpdesk Intern Jobs

It Helpdesk Intern information

See salary details

$9

$17

$25

How much do it helpdesk intern jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for it helpdesk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk Interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

What does an IT Helpdesk Intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.
More about It Helpdesk Intern jobs
What cities are hiring for It Helpdesk Intern jobs? Cities with the most It Helpdesk Intern job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk Intern jobs? States with the most job openings for It Helpdesk Intern jobs include:
What job categories do people searching It Helpdesk Intern jobs look for? The top searched job categories for It Helpdesk Intern jobs are:
It Helpdesk Intern jobs near you
Infographic showing various It Helpdesk Intern job openings in the United States as of June 2026, with employment types broken down into 9% Locum Tenens, 37% Full Time, 27% Part Time, 18% Temporary, and 9% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.
IT Helpdesk Intern

IT Helpdesk Intern

Podium

Lehi, UT • On-site

$14 - $18.75/hr

Other

Posted 2 days ago

Job description

About the Role

The Technology Service Desk serves as the single point of contact for employee IT support needs, focusing on providing extraordinary customer service and ensuring the success of Podium employees across the organization.

As an IT Helpdesk Intern, you will gain hands-on experience by assisting our core support teams with internal systems, hardware, and applications. This is an incredible opportunity to learn the ropes of enterprise IT support while helping minimize disruptions to business operations. The ideal candidate embodies Podium's values to be a founder, avoid drama, and enjoy the ride!

What You Will Be Doing (and Learning!)
  • Front-Line Support: Assist in providing technical support to Podium employees and contractors via calls, chat, email, and remote support tools.
  • Lifecycle Management: Help process employee onboarding and termination tickets, including the on-time delivery of new hire equipment.
  • Troubleshooting: Learn to utilize technical skills, historical records, knowledge articles, and diagnostic tools to prioritize and solve user issues.
  • Triage & Escalation: Perform basic analysis and triage of technology issues, collecting necessary data and routing complex tickets to Tier 2 support teams.
  • Ticket Management: Fulfill Service Requests in accordance with established guidelines and SLAs, taking ownership of your assigned incidents to ensure timely entry, updates, and closure.
  • Communication: Communicate directly and effectively with a large and diverse internal audience, ensuring work and issue resolutions are clearly documented.
  • Security & Compliance: Ensure compliance with established security policies to protect and control company systems and data.
  • Continuous Improvement: Collaborate regularly with technology teams to resolve issues, learn about the latest technology trends, and help improve the overall employee technology experience.
How We Measure Success

During your internship, your growth and performance will be guided by the following key metrics:

  • Accuracy and timeliness of Terminations and Onboarding processes.
  • Ticket Resolution rate and managed Case Volume.
  • Customer Satisfaction Rating (CSAT) from internal employees.
  • On-time delivery of new hire equipment.
What You Should Have
  • Fluent in English with strong written and verbal communication skills.
  • A foundational understanding of MacOS, Windows 10/11, and their built-in applications.
  • Fundamental knowledge of iOS mobile devices and applications.
  • A basic understanding of, or a strong desire to learn about, email and cloud system support.
  • Familiarity with Single Sign-On (SSO) systems and cyber security fundamentals.
  • Basic awareness of conferencing audio/visual solutions and VOIP technologies.
  • Strong analytical skills with the ability to anticipate obstacles and learn how to develop contingency plans.
  • Ability to work independently on assigned tasks, analyze problems, and make decisions with guidance from management.
  • Ability to lift up to 50 lbs
  • Most importantly: A strong desire to learn new technologies and aggressively grow your technical skill set!
What We Hope You Have (Bonus Points)
  • Currently pursuing or recently graduated with a degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+ Certification (or currently studying for it).
  • Previous customer service experience.
Important Details
  • Availability: Must be available to work during U.S. business hours, typically covering the Mountain Time Zone. (25-40 hours per week)

Apply